09-02-2013 06:40 PM
We have no control over what the post office charges and that does not include the 10% eBay charges. At the very least eBay should be paying for un-insurable items because the cost is skyrocketing and we can't afford to send insured.
09-07-2013 04:37 PM
I actually lost my Top rated seller status last month because i got to many low ratings for shipping costs.
And losing that status means your costs went up.
Is it possible to use Free Shipping on your Canadian S&H ? With only 5-10% of my sales being to Canada, I would do nicely with this because I would not be charged for the higher US and Overseas shipping rates.
Of course, that would also mean using Flat Rate Shipping for US and Overseas rather than Calculated, since FS to Canada means that the cost of domestic shipping would be included in my asking price.
So if I want $10 for my item and it costs $10 to ship to Alberta, I have to ask $20 to cover my costs+profit. But that is considered Free Shipping.
If I actually sell to the USA and shipping to California is $15, I can ask $5 for S&H. But, as often happens, if shipping to California is only $5, then I can also offer Free Shipping (S&H if $0.00) to the USA and benefit there too. I can even give a post-sale discount if I am feeling generous. (But I would never advertise that. Low expectations and high performance is better, in my opinion).
If I actually sell to Australia and shipping is $25, I can make a Flat Rate of $15 and look better than my competitor who proudly states that he charges "Actual Shipping Cost" of $25. Nanny nanny boo boo, competitor, I seem to be charging LESS than actual cost!
09-08-2013 12:09 PM - edited 09-08-2013 12:13 PM
@pierrelebel wrote:
So, if the marketplace tells me $85 is the right price (about $74 after fees), I need to lower my cost of the item to $37 or less to make the 50% margin I am looking for.
And that is the problem for many sellers. Their costs are too high to properly compete with other sellers who may have lower costs of goods (they buy better) and - in most instances - benefit from lower shipping costs.
I think we are pitching exactly the same reasoning Pierre, just from different angles.
My opinion simply is that sellers who look at their acceptable gross margins and then tack on some of the shipping cost to the item price so they can offer 'lower' shipping, will, in attempting to preserve their profit margins at all costs by that means alone, begin to fall behind as their competitors outstrip them with lower pricing and free shipping.
This, I believe, applies especially to Canadian sellers, whose cost of acquisition and shipping are almost always going to remain higher than their U.S. counterparts (unless, as I said, a lower $Cdn comes to our rescue).
Canadian sellers may have to look at approaching this problem from both ends of the spectrum, and this is where your argument and mine converge:
(1) Lower costs of purchasing inventory to sell;
(2) Avoid the temptation of quietly passing on higher shipping costs to buyers via item price increases, and start offering free shipping where possible.
In other words, we need to squeeze ourselves at both ends if we want to stay competitive with our US counterparts. My view is that Cdn sellers who don't get on the bandwagon of lower flat rate shipping and/or free shipping will soon find themselves at the back of the parade.
To sellers who may doubt the logic of this approach, consider this: what will happen to your sales when a critical mass is reached on eBay and the majority of US (and Cdn) sellers are offering completely free shipping? I have no doubt this will occur. All you have to do is recall the days when everyone charged at least full shipping, and every buyer expected to pay shipping, very few questions asked - how the situation has changed! In the new eBay environment of free shipping by most sellers, anyone still charging for shipping, and particularly anyone charging actual shipping cost, will be passed over more and more by buyers (unless they are selling something everyone wants and no one else has).
Soon someone will think up a new marketing wrinkle, free shipping will have become the "standard", and the cycle will begin again.
The moral of this story is one word: evolution.
09-08-2013 12:20 PM
... I should have said above: "unless a lower $Cdn dollar comes to our rescue on the selling end".
Obviously a lower $Cdn is not going to help in our costs, especially for sellers who buy from the US.
09-08-2013 01:30 PM
These studies on retailers offerring free shipping are when they offer really free shipping. Not comparable to add shipping on to the price and call it free like sellers do here. Amazon doesn't up their prices when they offer free shipping. No one with an online site and b&M store could call it free while upping the price to make up for it. Obviously if anyone cuts the total cost to the customer ,sales will increase.
A study on an online seller upping all their prices by shipping costs (let alone retail shipping costs)t so they could call it free woudl be a very different study then those