To: seller_news_team re your Jan 30 '25 announcement to continue Canadian shipping supplies coupon

[thewonderyears]

On Jan 30, you announced that you would continue the free shipping supplies coupon for Canadian sellers after receiving much feedback from sellers. See one of your paragraphs below:

The eBay Canada Community > News & Updates > Announcements > An update on the Shipping Supplies coupon for Cana...

I am pleased to announce that we will continue to offer the Shipping Supplies coupon for our Canadian Store subscribers. There is no action required on your part to qualify for future coupons. As long as you maintain your Store subscription, you can look forward to receiving this benefit in upcoming quarters. 

This was signed by Garry Thaniel GM of eBay Canada

This is May 1 and no messages are in my inbox for this coupon. I have called and spoke to ebay agents on 2-3 occasions, who give me the run around saying, they no nothing about this. Apparently no programming is in place to provide this coupon for any quarters in 2025. 

This coupon is important to my small business. 

I would appreciate it if Garry Thaniel could address this as soon as possible.

[ericsells75]

Wasn’t the coupon sent out in April? That’s when I got mine.

[ricarmic · Accepted solution]

It was available then, however the messages didn't come out to us, one had to go searching.

@thewonderyears I think many if not all of us did not get messages.

If you haven't arleady, click on the "summary" pull down from myebay. Your coupon code should be there.

In my case, I had to manually copy the coupon code into the shopping cart payment screen, it didn't automagically populate as it traditionally did...

[thewonderyears]

I had expected to get an ebay message in my inbox. Thank you for explaining how to find the coupon. All is good now. I have placed my order, applying the coupon successfully.

Thanks for your help.