10-19-2016 06:40 PM - edited 10-19-2016 06:40 PM
Because I don't always remember to check Announcements....
Sellers who have USD listings on ebay.ca need to start ending the remaining USD Good ‘Til Cancelled listings on eBay.ca but this final step is being deferred until January 2017,
http://announcements.ebay.ca/2016/10/19/7916/
On June 14th, we updated the eBay Canada site to only support new listings created in Canadian dollars. We’d like to thank the thousands of Canadian sellers who have already converted their eBay.ca-listed US dollar listings to Canadian dollars, and/or migrated those listings to eBay.com.
What’s next?
The last step in this process will be to end the remaining USD Good ‘Til Cancelled listings on eBay.ca.
This final step is being deferred until January 2017, in order to give sellers more time to complete the migration, and to avoid interfering with the busy holiday season.
Starting on January 16th, 2017, we will begin to end all remaining Good ‘Til Cancelled USD listings on eBay.ca. We anticipate the process will take 4 days to complete.
As communicated previously, all ended Good ‘Til Cancelled listings will remain in sellers’ ended listings container in My eBay and Selling Manager. Sellers will also receive email confirmation of the ended listings. Sellers will be able to relist ended listings in CAD on eBay.ca or in USD on eBay.com. To assist with this process, the eBay Listing Migration Tool will remain available until March 31st.
For more information, please visit eBay.ca/CAD.
Russ Patterson,
COO and Director of Product Management, eBay Canada
10-19-2016 09:31 PM
of course. so we could have rode the usa dollar train for an extra 6 months.. ebay blows.. in hindsight..the have blown it..
10-19-2016 09:34 PM
10-19-2016 11:54 PM
eBay.ca should just leave the GTC USD Listings that still exist alone. That's fine to end listing in USD on eBay.ca but those remaining GTC's should not be ended in Jan/17.
eBay.ca Management should take responsible for the USD listings if they want them removed from eBay.ca and it shouldn't be put on the shoulders of Sellers.
Good 'till Cancelled means exactly that.....
Some sellers have over 10,000 listings that their going to have to relist on eBay.com. If I knew this from day one I would have never listed on eBay.ca to begin with.
Many eBay.ca Sellers have worked years and years building up their store inventories and to have these USD listings ended is bad business.
01-16-2017 12:01 PM
We expect to have about 25K listings end. We have waited because there was no guarantee eBay wouldn't push back the deadline again and frankly, I was hoping they would come to their senses. Apparently not.
What this will do for us, though, is allow/force us to do something we had been putting off - sort through our existing listings and decide which ones we will simply end for good. I suspect we might cull 5K-10K of listings through this process. I know eBay is going to be making a pile more profit from this decision (well, I was gonna say or they wouldn't create the work for themselves, except they didn't - they created it for us, ha!), but they'll lose thousands from us each year in listing fees and FVFs.
01-16-2017 08:53 PM
...starting January 16th, we will end all remaining listings created on eBay.ca in US dollars. This process is expected to be complete by January 20th.
Impacted sellers will receive a summary email with the details of their ended listings. All ended listings will remain in sellers’ ended listings container in My eBay and Selling Manager and sellers will be able to convert these ended listings to CAD, or migrate them to eBay.com. To help with this process, the eBay Listing Migration Tool: http://pages.ebay.ca/sellerinformation/list-in-cad/migration-tool-usd-listings.html will remain available until March 31st, 2017.
...
01-16-2017 10:57 PM
I was hoping they would come to their senses. Apparently not.
They extended it once....maybe they thought you would come to your senses first!
Hard to be sympathetic, you've had 10 months or more to change them.
01-17-2017 06:29 AM
Found three listings... still in US dollars about a week ago....
All listings were changed US to Canadian dollars back in May-June of 2016... Missed three listings...
Ended and relisted.....all three listings
Did not see more US dollar listings when postage was adjusted yesterday.. January 16.
How many lost US dollar listings does each seller have? They will be found.
01-17-2017 11:31 AM - edited 01-17-2017 11:31 AM
@mjwl2006 wrote:
But you still can ride the USD train any time you want.... on eBay.com.
We can, but believe me, it's not the same. For one thing, having the postal options on eBay.ca makes a big difference. And I really don't like the .com Seller Hub much (although it's coming to eBay.ca soon anyway as I understand it).
More importantly, it costs more for those of us who sell mainly to the U.S. and used to rely on free or discounted domestic shipping within Canada to greatly reduce shipping FVFs overall. When I listed on eBay.ca, on most items I shipped to the U.S. previously, I paid no FVFs. This was a big savings in cases where the shipping cost to the U.S. was high. Having to move to .com (whether because of the cart disconnect or now no $USD on .ca) has pretty much destroyed that strategy.
Now that the cart disconnect has been mostly resolved, I (and I'm sure many Canadian sellers) would love to be able to continue listing on .ca in $USD. It seems like a slap in the face, or at the least a sad irony, to have fixed the one and removed the other. Sorry, go list on .com.
My only question, when the retirement of $USD listings on .ca was announced, was the purpose behind it -- it had worked so well for so many Canadian sellers for so many years. Was it merely a cost savings, or an attempt to move a lot of Canadian sellers in order to gather more FVFs? EBay never did, and never will tell us.
01-17-2017 11:45 AM
.... then I suppose ebay.ca might not be so bad after all....?
01-17-2017 11:46 AM
@rose-dee wrote:
@mjwl2006 wrote:
But you still can ride the USD train any time you want.... on eBay.com.We can, but believe me, it's not the same. For one thing, having the postal options on eBay.ca makes a big difference. And I really don't like the .com Seller Hub much (although it's coming to eBay.ca soon anyway as I understand it).
More importantly, it costs more for those of us who sell mainly to the U.S. and used to rely on free or discounted domestic shipping within Canada to greatly reduce shipping FVFs overall. When I listed on eBay.ca, on most items I shipped to the U.S. previously, I paid no FVFs. This was a big savings in cases where the shipping cost to the U.S. was high. Having to move to .com (whether because of the cart disconnect or now no $USD on .ca) has pretty much destroyed that strategy.
Now that the cart disconnect has been mostly resolved, I (and I'm sure many Canadian sellers) would love to be able to continue listing on .ca in $USD. It seems like a slap in the face, or at the least a sad irony, to have fixed the one and removed the other. Sorry, go list on .com.
My only question, when the retirement of $USD listings on .ca was announced, was the purpose behind it -- it had worked so well for so many Canadian sellers for so many years. Was it merely a cost savings, or an attempt to move a lot of Canadian sellers in order to gather more FVFs? EBay never did, and never will tell us.
Perhaps I'm misunderstanding but I've always been on .COM, and have had "free shipping" domestically (ie to the USA) for a very long time. This allows me of course to also have free shipping to Canada (which normally costs me less but my customer base expects me to eat the taxes so the postage savings are more than offset by the taxes I eat for my fellow countrymen). So I haven't paid FVF on shipping ever since the big change years ago. I am lucky that I can utilize flat rate shipping which not everyone can.
If I recall, the reason that eBay wanted to move away from the dual currency option was that it was constraining them from introducing changes because ebay.ca was one of or the only dual currency site. I think that came up in one of the Rapael discussions. I believe that's why things like the seller hub and "advertising" which has been on .COM for some time isn't on .CA yet. What seems like a simple change to us is oftentimes not nearly so when one wants to change the programming behind it, and I can completely understand the increased complexity a dual currency site would cause from my "systems days". Having said all this, I could be wrong but that's what I recall....
01-17-2017 11:54 AM
01-17-2017 12:00 PM
01-17-2017 12:53 PM
@mjwl2006 wrote:.... then I suppose ebay.ca might not be so bad after all....?
Absolutely not -- if you have a good mix of buyers (Canadian/U.S./overseas). If you do, you're lucky, and the dilemma of where to list is moot. If my U.S. buyers didn't make up over 90% of my customers, I'd move back to eBay.ca in a hurry.
To U.S. eyes the currency differences on listings set up on .ca can look "foreign". I think I know my U.S. buyers pretty well after so many years, and I know my U.S. competitors. They all speak $USD. Having a fluctuating price in $CDN on .ca with a converted $USD price displayed on the listing has not proved to be of benefit for my particular market. I don't say this theoretically; my experiments with listing on both sites and in both currencies over the past 12 to 16 months has justified my staying on .com. I disliked feeling obliged to move, but I know it was the right decision for my line of items and my particular customer base.
I imagine there are a lot of Canadian sellers who are in this conundrum -- move back to .ca and hope we don't lose potential U.S. buyers, or stay on .com and deal with the "discomforts" there in order to make more sales. I originally shifted to .com not because of currency issues (I listed mostly in $USD on .ca which worked just fine), but because of the cart disconnect. That proved to be the right move, from the very first week. Suddenly I started getting regular multi-item orders from my U.S. buyers. I realized how many sales I must have lost in the preceding year or two as a result of the dysfunctional cart.
Having the .com cart fixed has admittedly complicated matters. The real problem for me (and probably for so many other sellers who sell mainly to the U.S.) is that I'm loathe to risk testing the proposition by moving back to .ca again. If I do worse, I'll have needlessly lost months of potentially better sales. The day Raphael said that those of us who sell mainly to the U.S. would probably be better off staying on .com, I knew I hadn't made a mistake.
Oh well, it was a good run on .ca while it lasted...
01-17-2017 01:07 PM
01-17-2017 01:42 PM
@ricarmic wrote:Perhaps I'm misunderstanding but I've always been on .COM, and have had "free shipping" domestically (ie to the USA) for a very long time. This allows me of course to also have free shipping to Canada (which normally costs me less but my customer base expects me to eat the taxes so the postage savings are more than offset by the taxes I eat for my fellow countrymen). So I haven't paid FVF on shipping ever since the big change years ago. I am lucky that I can utilize flat rate shipping which not everyone can.
If I recall, the reason that eBay wanted to move away from the dual currency option was that it was constraining them from introducing changes because ebay.ca was one of or the only dual currency site. I think that came up in one of the Rapael discussions.
On your first point, I think perhaps your shipping cost to item value ratio to the U.S. and your overall destination mix might be much different than mine. For example, if you regularly make reasonably high-value sales of fairly lightweight and small items, offering free shipping does make sense.
If I sell one of my own line of patterns at, say $15.95 U.S., my flat rate shipping is usually between about $4.00 and $5.75 (U.S.). I sell over 90% to the U.S., most months it's more like 95% to 100%. That doesn't leave me much wiggle room, given my margins. I have few sales to Canada that I could use to offset U.S. free shipping either. The free shipping strategy doesn't work for me on .com the way it did on .ca because of my high percentage of U.S. sales. The other factor is that free shipping is not really expected by buyers in my category, and is seldom offered by sellers, so the pressure to provide free shipping is relatively low.
When I was on .ca, I could rely on the fact that the free domestic (Canadian) sales would be rare enough that they'd pay for my shipping subsidies to the U.S. through savings on FVFs. A $35.00 Expedited parcel to the U.S. cost me nothing in FVFs. Not anymore.
Yet being on .ca in order to benefit from those FVF savings on shipping wouldn't offset the additional sales I've had by listing on .com. I'd like to offer free shipping to my U.S. buyers, but I just can't see any way that it would be worth it for me to throw away shipping costs solely for the minimal savings on FVFs.
Actually, that's not entirely accurate: I do offer free shipping, on the purchase of 4 items or more, and in those cases I simply consider that 1 of the 4 items is a loss in order to pay shipping on the other 3. But it would be nothing but constant losses to offer free shipping on every item. In my category, prices are pretty much stuck too, and everybody knows it -- there isn't any room to roll shipping cost into item price, even if I believed that was fair to my customers.
In fact I'm beginning to wonder whether selling relatively low-value items on eBay is even feasible anymore. Quite some time ago, seeing the writing on the eBay wall, I largely resolved this dilemma by going to sites that permitted sale of PDF items. Needless to say, I have none of these problems there. EBay is now a bit of a backwater for me because of the changes they've made, although I really wish it could work better for my purposes. I'm actually getting close to giving up on it. When my store subscription comes up this May, it's going to be a difficult decision whether to carry on or not. In a word, it's depressing.
On your second point, EBay's claim that the dual currency on .ca was proving a barrier to development could well be true, and makes sense. Or it could be that eBay needed to herd a whole lot of its Canadian sellers off .ca in order to increase its cash flow (which will be the obvious result), and the dual currency technical explanation was a conveniently available excuse. We'll never know. I'm afraid I just don't believe much that eBay says anymore. I just do what I have to as long as my business can survive on this platform.
01-17-2017 02:04 PM
Hi Rose!
My situation and yours are much like each other - I'm not like "most" stamp people, because I'm usually selling 100s or 1000s of stamps in a package and my shipping costs are the same as yours because the packages aren't going in a normal letter. My shipping is included in my "free shipping" total price, and I am normally not the lowest priced person. Oftentimes I'm one of it not the highest priced, however people are still buying. My own belief is that the extra visibility the free shipping brings puts me in front of more people which makes the difference, however one never knows.
Of course even trying to compare my situation to femmes (who's also in the stamp world) would be unrealistic and we are in the same category, so for certain what works for me in my world may not even be close to appropriate in anyone else's categories. That's what experiments are for - if I recall at some point a long time ago, you experimented with free shipping in your categories and it didn't work.
Regarding the eBay systems - in my "previous life" I was the systems guy that knew about the majority of the systems "problems" for a 6,000 employee sized multinational company. (one of my team's roles was very much like Raphael's!). Knowing what I know from those uncomplicated (as compared to today) days, I am shocked that ebay runs as smoothly as it does.... it's probably also why I am more patient with all the glitches etc than perhaps normal....
01-17-2017 02:05 PM
@mjwl2006 wrote:
You lost me at 'absolutely not'. Are you saying eBay.ca is or is not the lesser of two evils?
You said you supposed eBay wasn't so bad after all, and I said "absolutely not". It's not bad at all, in fact it's perfectly good if you have the right customer mix.
I never think of it in terms of two evils, or even good vs. bad. I think of it in terms of which eBay site will best work for my particular items and my buyer mix at any given time. I've even used .cafr for certain reasons. I've tried .ca and .com and the latter proved to be far better in terms of sales, at least once the cart disconnect became a problem. Before that, selling on .ca in $USD worked just fine.
As I said, I originally moved to .com because of the cart disconnect, and I quickly realized I should have done it a lot sooner. The cart is fixed now, but that may still not offset the fact that my almost exclusively U.S. clientele prefers to shop in their familiar currency. I know they'll choose a U.S. seller over me, if all things don't appear equal. So I make myself look like an American seller as far as possible.
To me it's a question of being given a toolbox. I open it, try out the tools, and decide which box functions best overall for the things I want to make. The other box gets set aside. If the tools are changed enough to suit future needs, I'll switch boxes. I'm not going to list on .ca out of a sense of patriotic loyalty -- I have no illusions about the fact that eBay is a U.S. company and that their features and policies will always lean toward U.S. sellers.
01-17-2017 02:44 PM
@ricarmic wrote:
Oftentimes I'm one of it not the highest priced, however people are still buying. My own belief is that the extra visibility the free shipping brings puts me in front of more people which makes the difference, however one never knows.
Of course even trying to compare my situation to femmes (who's also in the stamp world) would be unrealistic and we are in the same category, so for certain what works for me in my world may not even be close to appropriate in anyone else's categories. That's what experiments are for - if I recall at some point a long time ago, you experimented with free shipping in your categories and it didn't work.
Thanks for your response, given thoughtfully as always. I've really wrestled with this issue of free shipping. You're right that I tried for quite some time to offer free shipping on most of my items, to the U.S. and Canada (while I was listing on .ca), and it had virtually no effect, on either U.S. or Canadian sales. What did have a great effect, once I started running it, was the buy-4-get-free-shipping offer. That worked remarkably well while individual free shipping failed miserably.
Here's my theory on why. As you can probably imagine, I have only a handful of real competitors in my field -- and we all know each other, at least online. Prices are closely competitive (in $USD), and virtually nobody offers free shipping. There is no worldwide market in the usual sense, because we can reasonably only sell to English-speaking buyers. For me, that means the U.S., U.K., Canada, Australia and NZ, in that order, with the occasional European or other buyer, i.e. a limited market, and the buyers pretty much know all the available sellers.
Buyers of such items are usually looking for one particular thing for their projects. The enticement to go browsing and get a whole group of nice patterns with free shipping is hard to resist. So I've concluded that while free shipping may mean very little to someone who was prepared to pay reasonable shipping on one $15 or $20 item, getting 4 such items with free shipping is a whole lot more attractive. At least that's what I imagined was the explanation for the discrepancy between the two free shipping "experiments".
On the other hand, paying between about $5.00 and $8.00 on a single $15 to $20 item to provide free shipping on every item just isn't feasible for me if it doesn't boost sales significantly. Rolling shipping cost into item pricing isn't a viable option for me either -- I'd immediately price myself completely out of my already small market. That is, if I could get past the feeling that I was pulling a fast one on my buyers by "hiding" their shipping cost in the item price. Somehow the idea that "free shipping" is really not has always seemed a little slippery to me.
Now that I'm going to be listing exclusively on .com for some time, I suppose at some point I should run a free shipping experiment across-the-board for U.S. buyers. There's no point running such a test over just a week or two, so it could involve a significant risk of monetary loss that I'm not sure I can afford at the moment. For the time being I wouldn't mind sticking to the status quo. I dread what the Spring Seller Update is going to bring us. We just get comfortable and then every few months they pull the rug out from under us.
01-19-2017 02:31 PM
@recped wrote:I was hoping they would come to their senses. Apparently not.
They extended it once....maybe they thought you would come to your senses first!
Hard to be sympathetic, you've had 10 months or more to change them.
I didn't ask for your sympathy. I said I hoped they would come to their senses, and they apparently haven't.
I don't mind the move to .com, other than, you know, eBay dumping the work on me to move 25K listings for their apparent benefit and then providing what at first was an extremely wonky tool for doing that work. Don't know how it is now, because why would I do the move when eBay has already backed off once? At this point, it will be much easier to let them end all the listings. We'll scoop them up and put them back on, or at least the ones we don't decide to just kill off or place aside for freebie auction listings.