I'm trying to come to senses whether I've done the proper way of taking blame for the following mistake: allow shipping to Mexico from Canada with an option to ship by ground without tracking.
What I've done it allowed an item to be available to anyone in North America. The options for shipping parcels from Canada to Mexico was "ground shipping" or "air shipping". I've made those available to give customers an option: need it quicker, pay more. There was no option to ship with tracking information available.
Likewise, the person claimed -- in broken English I may add -- didn't receive the item and made a dispute with PayPal. As a seller, I'm trying to figure out what went wrong. In the end, hearing the buyers have more protection than sellers, I just bid no contest and refunded the whole thing -- regardless if the receiver got the item or not. ("Free item! Woo!", they might say.) I'm trying to come to senses that I've made a mistake to offer 1) shipping to Mexico and 2) offer wrong shipping options and 3) expect the customer to be at fault for choosing the wrong shipping.
So, did I do the right thing of making this my fault and do the refund?
