What would you do if you think that you screwed up but are not sure?

[musicyouneed]

This concerns Time Life Christmas CD's that I sold.   The one that was made in 1987, has 45 songs was sold for  $25.49 and the one from 2001 has only 24 songs and sold for $9.34

A buyer had emailed me that she had purchased 2 of the same CD $9.34 but only received one.  I had blew it here, she had purchased two of them but I didn't look closely enough to know that.  I sent her only one CD.  I offered her a refund or to upgrade her for free to the one $25.49 and I would send it to her.  She chose a refund.

I then was looking around for the other CD that has 24 songs $9.34 as I am pretty sure that I had 2.  I couldn't find it.  Then I thought that I had mailed it out to someone that had purchased the $25.49 one by mistake.  They had purchased 5 CD's from me at the time.  Now I may be wrong and it is somewhere around my house.  I only had 2 of the $9.34 ones and about 5+ of the $25.49.

My buyer did receive the 5 CD's over a month ago and I haven't heard from him.  

Would you contact him to find out which one I sent him and if I sent him the wrong one I was just going to refund him for it.  Or do I just let it go, he may not even notice, like I didn't notice when I sent it out.  

WWYD?????

[recped]

Refund the buyer that you short shipped, forget about the other buyer.

[momcqueen]

I once discovered seven months after the fact that I had definitely mailed a buyer the wrong version of something in a bundle. He never mentioned it and it was only when I found my one-of-a-kind item  while looking for something else did I realize what must have happened. There was pretty much nothing I could do at that point so I chalked it up to a learning experience not to be repeated.

Before that there had been another time when I noticed my mistake about a week later and sent a message to the buyer and then promptly mailed the right one, allowing him to keep both -- the item was exact same toy but a slightly different package -- as an apology. That was an expensive error.

Keep looking for the one you think you have; I always find what I was looking for after immediately I have given up. 

Good luck.

[ricarmic]

In the recent past at least two times now I've shipped the "wrong" item to the buyer.

The item they got was similar but not the same as what they saw in the pictures (either I forgot to update the pictures when relisting or I grabbed the wrong item from a "bunch" that I have and sell 1 at a time), or there was an error in the listing title.

I either messaged or called them and talked with them on the phone (phone calls can often fix a big mess very quickly), letting them know of the mistake and that I would work with them to correct it. I suggested waiting till they actually got it then letting me know if it was ok as is, or if they wanted me to do something more to correct it.

So far I've been lucky, they've all been happy enough with what they actually got that I didn't have to do anything more than provide communication and assurance that I will look after them.

In my examples, I've realized this very quickly after shipment.

If a fair bit of time has gone by already I would leave things as they are, that scenario is sort of the same as mine except you managed to avoid the communication aspect in the middle!!

[lotzofuniquegoodies]

Whether it's a seller making a small mistake, very likely entirely by accident or a buyer that hasn't read all the details and ordered the wrong item in error, or even a missing part not observed(the list goes on), I miss the olden days when it was possible for the 2 parties to contact each other in real time and resolve without 20 emails back and forth. Usually a much more friendly, amicable way of doing things, but that's only my opinion. (Yes, I know the reason why this is the suggested procedure. Doesn't mean I have to be in agreement with it.)

-Lotz

PS. When you have a problem at Walmart, are you now supposed to email them?

[pjcdn2005]

If you prefer to contact them by phone what is stopping you from doing so? In ‘view records’ most  buyers have their phone numbers on file.