Where to call in for customer service?

[lud-4367]

There used to be an option to give or get a call from customer service when I have a problem with buyers, but it's not available any more. Is there still customer service I can talk to, or that service is  simply gone forever? 

[eburtonlab]

@lud-4367 

You may be better off asking your question here to get suggestions from experienced users.

To contact eBay, use the chat assistant that you reach from the Help & Contact page to request a chat with an agent or a call back.

What options you see may depend on your particular issue and how busy that department is at the moment.

Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.

If nothing else works, try this link:

https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

If you are unable to get a call back, that may be for several reasons; a location outside of North America, VOIP phone, and call blockers (personal or that of a service provider) are often issues.

Try contacting eBay via social media:

https://x.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/

[john_koenig99]

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@eburtonlab wrote:

If you are unable to get a call back, that may be for several reasons; a location outside of North America, VOIP phone, and call blockers (personal or that of a service provider) are often issues.

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My home phone is VoIP and I haven't had any issues with call back. I don't think there is a problem with lines outside N. America, but I guess it depends on the actual location. 

[eburtonlab]

My home phone is VoIP and I haven't had any issues with call back.

Good to know! I have seen complaints about VoIP phones getting a call back, but not lately, so perhaps eBay has addressed the issue or else it does not affect all VoIP numbers.

[fergua3]

perhaps Ebay should address the issue by making it simple to contact live customer service people instead of doing their best to hide them.  You know, giving GOOD customer service like they expect us to give our buyers?

[femmefan1946]

I'd rather have a Chat, now that I've tried it.

No problems with my accent.

The rep has time to read my problem and either understand it , or ask another question or two.

It's not fast-- but fast/good/cheap.

We can see on these Boards when members post about a problem that all too often they leave out important details.

Constantly over on dotCOM, we see posts where the buyer was demanding where their package was. The seller was not sure what to do.

The questions the seller was asked were:
Have you been paid?

Have you shipped?

Do you have a tracking number?
When did you ship?

What is the estimated delivery date?

Did you use USPS or a courier?

Did you use eIS?

Has the buyer opened a Claim or just sent a Message?

After several emotional responses, the OP still had not answered those questions.

The OP had of course decided we were all working for eBay and his personal enemies.

Which makes me all the more sympathetic to the poor phone reps trying to get enough information to answer the questions.