@hlmacdon wrote:
I don't mind refunding the customer the full amount when in reality the buggy ebay checkout flow are causing the issue. I just object to fvf's not being refunded where the seller gives partial refunds.
I think I understood what you were saying, but what I meant was that initially when this problem surfaced, some sellers were refunding all of the excess shipping a buyer paid on a multi-item purchase.
Then someone pointed out that it would make sense to deduct the amount of the shipping FVFs eBay was charging the seller on the excess amount from the refund given to the buyer. Otherwise sellers would be losing shipping FVFs unnecessarily on every such sale. At least that was until someone else mentioned that they had managed to do battle with eBay CS and get their FVFs refunded on the excess shipping repaid to the buyer. Yikes, can it get any more stupid?
Personally, I agree with you, I don't mind refunding the excess to the buyer, and I don't usually deduct the excess FVFs from that refund unless it's truly a large amount. I've also never bothered trying to pester CS to get my FVFs back -- it hardly seems worth the time and aggravation over a couple of dollars, although I suppose it would add up in a year.
The point is that eBay should be addressing the actual problem, not perpetuating seller "workarounds". On the other hand, consider for a moment all those shipping FVFs that eBay must have been collecting from sellers doing the right thing by their buyers over the past year as a result of the broken checkout. Why fix something that's making them money, especially when sellers are probably largely unaware of the problem?
Still, you would think that FVFs from multi-item sales lost from buyers backing out of a purchase due to inability to get an adjusted total would outweigh the money eBay made over the past few months in excess shipping FVFs.
