eBay

slgreenshop · ‎11-30-2022

The team that analyzes ebay accounts.
2025 Hamilton Ave,
San Jose,
CA 95125,
United States.

Regarding selling restrictions on my ebay account.

I created this account on Oct 15, 2021. My account has been maintained correctly since then.

On Nov 03, 2022 a person who bought goods from me sued me after receiving the goods on false allegations. (order number - 26-09234-99409/21-09236-43678) After negotiations with him and ebay I paid his money and told him to take my goods and closed the case with me making a huge loss. To be valuable and to respect my client.

Later, very sadly, I received a case that the product was not received under this order 04-09314-95064. I strongly believe that he must have received the product. If I didn't get it he left a message to tell me. As there was no response from him, I also paid his money, telling him to keep the product after receiving it.

I believe that I will never make a mistake. Likewise, I hold my losses in high regard for my customers.

This morning I woke up and checked my ebay account but unfortunately the following message came to my account: "Your eBay account has been restricted from selling" I was shocked by this message.

I hereby very kindly request you to investigate this and allow me to sellig with ebay again as soon as possible.

I highly appreciate your help in this regard.

thank you.

To this,

Your trusted dealer,

Ranhoti Pedige Saman Ajith Bandulathissa,
(slgreenshop)

reallynicestamps · ‎12-01-2022

a person who bought goods from me sued me after receiving the goods on false allegations.

Sued? As in took you to Small Claims Court? Given the date I doubt you are using the right word, because Small Claims Court doesn't work that fast?

Or do you mean he demanded his money back because he said he had not received the item-- but did not open an eBay Claim?

Or do you mean he opened a Claim here on eBay?

After negotiations with him and ebay I paid his money and told him to take my goods and closed the case with me making a huge loss.

If the item was valuable, was it tracked? All you need is to give the eBay Claim the tracking number as Proof of Delivery.

Even if the item was stolen by porch pirates after delivery, eBay will not require you to refund?

If he told eBay that the item was Not As Described, you can demand its return before refunding, even if youhave a No Returns policy.

You may have to pay for the return shipping, but even so, most scammers want the item as well as the money and will not return it.

Then you win the Claim, there is no refund, and eventually the cost of the shipping label will be returned to you.

This is usually automated and requires no "negotiation".

Later, very sadly, I received a case that the product was not received

Is this a different Claim?

We sellers are responsible to get the purchase to the buyer. If tracking did not show delivery within the estimated delivery period eBay gave, we are responsible. The buyer was right and deserved his refund.

This is the problem with dropshipping.

While you do not photograph, describe, pack, or ship your products, and likely have never seen them, you are responsible for any problems with the photographs, descriptions, packaging, shipping and delivery.

Your supplier gets the money. You get the responsibility.

Dropshipping is a Bad Idea.

I hereby very kindly request you to investigate this and allow me to sellig with ebay again as soon as possible.

These Boards are visited by buyers and sellers like yourself. We do not work for eBay. But there are hundreds of years and many thousands of successful transactions on display in the members who do come here.

Since you are in SRI LANKA, I would suggest that you use the eBay social media accounts to reach actual eBay employees.

 https://www.facebook.com/eBayForBusiness/ — Message button in upper right on landing page.
https://twitter.com/askebay?lang=en
https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851 -> Automated Assistant, type AGENT -> enter. You will then get more options.

You will get better advice if you reach them during US business hours. There is a time difference of about 14 hours.

Right now it is 11:52Pacific Time, on Wednesday Nov. 30, here on the west coast of North America (British Columbia, Canada) and 1:52 pm , Thursday Dec 1, for you in Sri Lanka.