Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

Resolved! How to unschedule a scheduled listing and return it to Drafts ?

I have several listings in Drafts. I was editing them to schedule some of them. I mistakenly scheduled one that I wanted to remain in Drafts. Now it is scheduled. Is there any way to edit a scheduled listing to unschedule it and return it to Drafts? ...

Why is Ebay charging provincial sales tax for AB?

Why is Ebay charging Provincial sales tax (Ontario) for a seller out of Alberta? There is no sales tax in AB, so my buyer just paid 7% to EBay, but who’s getting that money?

Shipping Items with Li-ion Batteries.

I have a question regarding shipping items with Li-ion batteries. I was told by my local post office that they will not accept anything with lithium ion batteries, no matter what they are (even watches). Apparently that's what they were told to do by...

Resolved! Question about selling collectible trading cards

I have some older collectible cards I'd like to try selling on ebay. I expect a lot of my business will come from either the US or the UK (maybe a bit in Canada, not sure). Most of them will probably be around 25-50 USD, with some going a little high...

Best description of how Cassini search algorithim works that I have ever heard..

Greets allCame across this EBAY seller on youtube today who has gained some very interesting insights on how the EBAY search algorithim works, I thought it might be worth sharing (first 10 mins of video)https://www.youtube.com/watch?v=a3VnNb-Rf6I Enj...

Canada shipping problems

Hi fine folks, I've been selling Magic and Pokemon cards for 4 years on Ebay Canada without a problem, but took a break for a few months. I came back to find EVERYTHING changed for listing, selling, and shipping, and I'm having trouble with the new s...

Canada post hired a crazy employee

In 2 years selling and over 2000 trading cards shipped. I received maybe 5 packages back. Then. Past 2 weeks alone. I received around 10 to 15 packages back. Probably more to come. It's clearly the same employee spoting my packages and making it a pe...

Shoes marked as "doesn't seem authentic" but returned without tag, what do?

I was selling off-white converse, including the orange tag that had been torn off, it was included in the package with the shoes. I insured the package for over 500$ because even if they didn't verify it I personally know they're real and still need ...

No longer registered user after placing order

I got a buyer who placed to me his first order on his account and got banned right after it. Clicked on profil and randomly noticed he was no longer registered. I contacted ebay and indeed they confirmed the buyer is suspended. That's a $100+ order, ...

My item is not listed on Ebay.co.uk even though I listed it to ship internationally?

Hi everyone, Sorry to ask another question but two of my items that I have listed are not showing up on Ebay.co.uk (as I intended). I am not sure why this is happening because I listed it to ship internationally.http://www.ebay.co.uk/itm/262576729195...

Can I leave my managed payments and not have them put in my bank?

I am going away for a couple of months and although I won't be selling anything I will still have to pay the monthly store fee. Can I leave my Dec payments in and not have them deposited until I get back. That should cover the months I am away.

Held funds !

So I sold something a couple of weeks back , and eBay put a hold on funds as I haven’t been active for a while .. fair enough. I shipped item, -and Uploaded tracking . Then I get a message saying that funds will be held for a month as delivery postco...

Can’t see my listing

I can't seem to see my listing when I search for it.

Free shipping in October....sort of and maybe

Canada Post has made no announcement whether we will get a free shipment in October as we have for the last few years.For those unaware of this perk, it was one Regular Parcel each Tuesday of the month Which is a nice freebie.But for those who rarely...

Negative feedback on a non-sense situation

Need opinions here. Just received my first negative feedback ever and it's totally mindblowing. Buyer placed order on sept. 8 and it was marked as shipped same day. Only 5 business days later, he jump on sept. 16th to leave a feedback about not recei...

Listing left in store after being sold

I sold an item yesterday from an offer I sent. Today I am looking through my listings for ones to send an offer to, and here is the one I sold yesterday! This had happened to me several times and it means a cancellation and an apology and explanation...

Anyone else notice Allotted Auctions not getting deducted

Relists of auction items are not being deducted from the number of allotted monthly listings,

Resolved! Buyer purchases, but asks to text before paying?

I have had 2 buyers recently that ha e purchased and item, but messaged through eBay to text them first.The first said they had questions about the item before paying, so to text them so they can have them answered.I responded back immediately and sa...

Chit Chats: odd behaviour of their shipping calculator

I opened a Chit Chats account. I'm now trying various package sizes and weights to see their rates to various destinations. I also found that the shipping calculator has some unexpected behaviour. For example: For a package 36 x 12 x 7 cm, it's 410 g...

A Few eBay Policies that Could Use Revamping

Hello. When I first came back to sell on eBay I had an outstanding amount of money owed of around $30 or so. I was unable to list anything until I paid it. I also recently had money owed for shipping labels and because it was whatever, a few weeks or...

Resolved! Just got defrauded on a $1500 USD transaction.

Just need to vent a bit, I know this will go nowhere...ebay just closed a case against me (after letting me know in an email no less that the case was closed FOR me previously). Buyer clearly scammed me by claiming item not as described (classic scam...

Chit Chats shipping to U.S. and International - do you tape an invoice to outside of package?

I plan to use Chit Chats for some upcoming listings. Chit Chats recommends that all shipments to US or International have an invoice on the outside of the package. How do I create an invoice? Is there a way to do that in eBay for my items? Do you put...

Shipping to blocked country

A couple of years ago when shipping costs increased I decided to sell to just US and Canada. A couple of times a buyer from Australia has contacted me asking if they could purchase an item, I have tried, but it hasn't worked because Australia is bloc...

Resolved! Charges on Canadian items shipped to US

Does anyone know ar what dollar limit the US start charging duties on items shipped from Canada. Have a very nice potential buyer asking. I indicated to her that most states have easy collect sales tax but was not sure about other. This item will be ...

American claiming refund - Once again

I made a post like 2-3 months ago about starting to notice a tendency from americans to claim INR refunds. Always the $40-60 packages range. Funny it's never cheap orders. Well it's still actuality. It starts to be a problem. Today i got a claim on a...

How are you managing through?

My fellow Canadians, how are you managing through 2 main factors of selling? 1 - Americans seem to be less interested in cross-border shopping. 2 - Dealing with the huge increase in cost with cross-border shipping on small, inexpensive items such as ...

Resolved! Verify your return address. Is this spam?

Just received a message from eBay saying to verify my return address. Very careful these days about messages with links. Does anyone know if this is okay?

ChitChats North Vancouver Closing - How Many Others?

I literally JUST moved to North Vancouver on Saturday, and I got an email today announcing the North Vancouver ChitChats branch is closing! DOH!I am trying to figure out if this is because ChitChats as a company is losing money, and they need to trim...

Can't Access Payout Schedule

Anyone else having trouble accessing the payout schedule? It wont load on my phone's app, I tried in the browser too as well as a seperate computer.

Ebay re: shipping charges. Make up your MIND please

So just before Sept, Ebay sent a notice that shipping costs as of SEPT 1 would be deducted at time of customer payment, and not on shipment. Fine with me, saves ridiculous currency exchanges which cost money. So of course, Sept 12th rolls around and ...