Sold an item. Item was under 1 lb. Shipped to New York.
4 days BEFORE the item even arrived in New York, the buyer opened a Return stating that this brand new and sealed item was defective.
I thought nothing of it, thinking buyer is just fishing for a refund and I would never see the actual Return followed up upon.
For every return case, eBay will send me a message when the item was sent and also another message when the item is delivered. I received no such messages regarding this return, so I assumed nothing was going on with the Return. Then the buyer sends this return to a case and ebay approves his case in his favor saying the item was delivered back to me. This was surprising since I never received the item and was never even notified that the Return shipping had even started.
I asked eBay for the tracking number of the Return. They provided me a Fed Ex label that does have a final destination going to my City. But the tracking information is all wrong! Firstly, the package is 22lbs and 20"x15"x5". I sent him a DVD less than 1 lb! Secondly, the item was shipped 3 days BEFORE he even received my package! Thirdly, it was shipped from California and NOT New York where the item was supposed to have been receeived.
I think somehow this buyer found a Fed Ex tracking number with a final destination to my City then told eBay that's the tracking number he used to return my item and I received it. Obviously this can't be true cause of what I stated earlier.
I've talked to 5 ebay reps regarding this, I tell them all this information, they ignore it, and tell me to refund him sooner next time. I have NO ISSUES refunding customers for valid returns I do them all the time, but this is obviously a scam. So where do i go from here?
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