Seller Central

eBay Notifications not working.????

Just started earlier today, my bell icon, isn't lighting up to notify me of any sales, or payments received , etc.. any one else seeing this new glitch.. And yes i have cleared my cache, etc..

tax problems

Hello, was curious how charging taxes on a few items I want to sell works, I am not a business so as I understand I should not charge tax but can not seem to turn it off?? Every listing Ebay requires me to put in a sales tax amount. Any help would be...

Buyer not answering email.....suggestions

Hi there,I am having a problem with a buyer who isn't answering my emails ( have sent 3 or 4 ) . The person has bought an item that's part of a set. I specifically say in the listing that each piece is sold separately. Now I have been asking to let m...

Fall 2020 Seller Update now live

The 2020 Fall Seller Update is available for you to review here. We encourage you to read it and then come back to the boards for discussion amongst fellow sellers. If you have questions regarding the Update that are not addressed by the FAQs in the ...

Product Reviews

Hello everyone, On one of my listings, a product review is showing (where a buyer can rate an item, NOT the seller from one to five starts) that is not applicable to my item. The buyer never purchased the item from me; it's a generic item and they pu...

No help from Ebay

In the past two weeks I've had 4 different buyers trying to buy an item from me and the purchase will not go through. I have contacted Ebay at least 5 times with no fix. They tell me that my account is fine and that the buyers should contact Ebay. Th...

US post is crashing & burning - Sellers Beware, 6-8 week delays = Chargeback Nightmare

Well, it was still going ok up until this past week. Our items are 99% sold to the USA, everything was getting there with the exception of a few that were delayed by 1-2 days. Then, we were hit with an item not received claim on a $145 usd item. Trac...

October category changes 2020

Took a look at the 99 page list of categories for Canada mostly for my own but a few observations:-No changes to Books, Stamps-Sewing patterns are all over the place still, but apparently no changes. But if you sell clothing there are a lot of change...

Managed Payments - BIG Oversight?

Hi everyone, Today, I received Negative Feedback from a buyer complaining of a bad item and no response from the seller. I checked all of my messages and cases, and there was no communication from them. I sent them a message to see what was going on....

Resolved! Proper return procedure

Hi, I've not had to deal with a return/refund before. Can someone please advise the proper procedure for having a customer return an item and for more to offer a refund? I sold a brand new item but during setup it constantly freezes, there is obvious...

How long do I wait for a buyer to pay before offering a second chance to the next in line?

I have a buyer who didn't pay after four days, no contact since second day.Ebay has already sent me the bill for the sale....When can I offer a second chance to another bidder?

How To Handle US Return - Shippo vs. Sending $$?

I need advice on how to best handle a US return.I know there's a way to generate a label on Shippo, but I can't find a post here that outlines with clarity if it works consistently, and how to do it. I don't use Shippo, I'd have to sign up and figure...

SNAD case: comically uncooperative buyer

A buyer claims an item is defective. I ask him some questions about it and try to walk him through some troubleshooting steps. No answer. Fine, I approve the return and upload a Purolator label with instructions to drop it off at one of their locatio...

Resolved! Private VS Business Account - Managed Payments

Hi everyone, Firstly, I want to know what people think of Managed Payments. I am a little worried about how vague the information is regarding it and, more specifically, the fees associated with it. How will it effect defects relating to refunds? I a...

My 1st "Local Pickup" listing automatically says in red "SAME DAY SHIPPING" ...not good

Hi. I have a 3 day handling time on everything. I just listed my 1st "Local Pickup" item. I noticed without my doing, the listing states in red block letters "Same Day Shipping". It's a big problem because it's a large item (drum set) that has to shi...

Messaging system seems to be down

I've been trying to respond to messages today, but none are going through. When I click on the "send message" button, it turns opaque and nothing else happens. Has anyone else experienced this?

What do you guys use to print shipping labels? Dymo LabelWriter 4XL?

Hey guys! I'd like to find a more economical way of printing shipping labels. Which would be more convenient are more economical in the long run. But would Canada Post / PayPal shipping labels be compatible with it? Does anyone here use such a label ...

"Report Item" Not Working in Chrome or Edge Browsers. Why?

Hey everyone! Recently, I was researching new LEGO sets in the "LEGO Complete Sets & Packs" category to determine better pricing strategies for my own LEGO sets. As bloody usual, I spotted tons of sellers inappropriately listing individual items like...

25 years and No free listings special?

Well, one would think that there would have been a celebration with sellers by having a large free listing offer. Doesn't seem like that is important to eBay the sellers earn extra money. No, I don't want a store and yes I get the 200 free monthly bu...

New Seller Requesting Help With Uncooperative Buyer

I sold an item that the buyer requested signature confirmation for, but USPS attempted delivery and he must have not been home since the last shipping update reads "reminder to schedule redelivery of your item." However, the buyer keeps asking when t...

Item Shipped to Closed Business

I sent a package CP expedited, and delivery was attempted - but it was undeliverable. Anyone know what this means in Canada Post tracking details:"Business temporarily closed, item on hold."Why would a buyer have a package is sent to business that is...

Glitch This Morning- Sold Items?

Anyone else having trouble seeing sold items this morning? The 90 day total is missing, too! I wanted to check shipping progress on a few sales and i can't see anything!!!

Kentucky USA

Seller says he cannot complete his purchase. I sold 90% of my items in the USA. Maybe 150 sales so far.

Can't access store from Seller Hub

Hi tyler@ebay you said in the past to tag you on bugs and broken links. I've been behind doing it but here is one that's bugging me lately. I cannot access my store from the Seller Hub. If I use the 'door' icon or click See my Store from Selling tool...

Beware Canpar - They Suffered Cyber Hack August 19 - Site Disabled

As the title says, Canpar has disabled their site and even advised sellers to cancel shipments. If you are currently shipping with CanPar they don't think the hack will affect your credentials etc., but I would be aware that this is always a possibil...

New Shipping Label tool

This is a question for anyone at eBay.ca, Has the new shipping label creation feature that was announced as part of the eBay spring update seen any progress? Since I will be moving to managed payments, I would like to use a shipping label tool that w...

Tracked item missing in the US - not sure what are the options.

Hit a brand new situation, not sure what to do. US customer in central TN bought an item July 20, I shipped it with tracking July 21. It entered the US via San Francisco and was scanned by USPS there on July 24. Oddly, the scan does not register a US...

When Do The Shipping Supplies Coupons Normally Circulate?

Like the title says I'm looking to find out when the coupons are normally sent out and how we receive them as Ebay.ca members. Thanks in Advance

PayPal Information Request warning

I want to warn everyone that If you receive the following email from PayPal concerning your Canadian business account:"We work hard to make PayPal a place where you can do business safely and securely. When you confirm your business identity, you'll ...

Paypal payment emails dropping Country from address...

Every day seems to be something new, but I've several PAYPAL payment emails today that have dropped the country name. I can't see any consistency to what ones it is dropped from. It is about 1 in 7 doing this. It is a pain to me because I've adapted ...