Seller Central

They aren't kidding when they say to prepare parcels to have 50 lb boxes dropped on them...

This box came back from Russia (expresspost). Interestingly it came back (as far as I and the Russian buyer can tell) as "Refused". Now it never made it to the buyer so he did not refuse it. It appeared to go through customs, so I don't think they re...

Post office has tried redelivery twice but Buyer has not claimed Item

Hi, I have sold a quite expensive item and shipped the item the same day with expedited shipping and signature confirmation. I have recently checked the tracking and it was confirmed that post office has made 2 delivery attempts. I have contacted the...

Bought an item in the U.S. from Canada mailed it to my customer in the U.S. EBay took $17 for tax?

Why am I charged tax when I purchased an item in the U.S. and sold it to a customer in the U.S.?I was stung with $17 tax on a sale of $215!! It's just not worth trying to make a living on EBay anymore.They have all kinds of ways to squeeze your profi...

China mail delivery?

I shipped a package untracked to China on 1 Feb a few days before start of delays in postal service because of coronavirus. Buyer has just asked about not yet receiving it. I asked him to wait a bit longer. Does anyone else have this same problem? An...

Shipping out CD's. Advice needed for shipping within Canada. Long story, sorry.

Hi I sell CD's worldwide. When I first started selling CD's I shipped them with the plastic CD cases and I used letter mail to both Canada and the US and light packet to International destinations. Then shipping costs went up and I decided a couple o...

Resolved! Barcode no working

My husband came back from the post office, there were 3 small packages among the mail and he was told that the bar codes were not working because the numbers were too close together. This is how they come up when I do the Paypal label, I have tried m...

An email I got from Shippo

Support for TLS 1.0 & 1.1 to the Shippo API and App is ending on April 30, 2020.Translation: If you are using a very old internet browser or TLS version, you need to update to continue to use Shippo.Do I have to do something? What does this actually ...

Buyer Violates eBay Policy, eBay sides with Buyer

Hello everyone, I am new to eBay as a seller but am an established eCommerce seller on other platforms.I wanted to ask if situations such as the one I described is a norm as a seller on eBay? As this is not normal on the other platforms that I also s...

Shipping with new Seller Update

Good Day, Does anyone know when the new shipping label platform will be available for use? I have tried a few times to use it and I either get an error or I get redirected to Shippo. Thanks for any help you are able to provide.

Orders to Far Off Lands

Have you had an order to a far away place recently? Were you nervous to ship? How did it go? Which service did you use? Did it arrive at the speed of light or like waiting for paint to dry? Any details how the customs procedure went? Add your experie...

eBay Store Markdown Manager not working. Not marking down items, taking to long to process request.

Ok guys I think I'm taking one for the team here and trying to figure out why: The eBay Store Markdown Manager not workingIts not marking down itemsits says its processing but taking way too long. (Was working fine last night)Markdown sale manager is...

Quarterly Credit For Promoted Listing Fees

I'm curious if others have noted receiving any Promoted Listing fee credits. There is documentation in the ebay.com help pages stating that store subscribers and Top Rated Sellers receive quarterly credits towards PL fees but I've never been able to ...

Sell Similar/Draft Photos Not Changing

For some reason the photos in my draft is not changing to the ones I changed it to. I usually just copy one of my existing listing and copy it and change the photo but some of them are not changing. Is this a glitch? Thanks!

Interesting solution ebay, thank you.

Most sellers know that the new ebay policy of having our GTC's always renew on the same day of the month that they were started. I was a little concerned about how all my GTC's that would have ended on the 30th of the month. I was charged for a few l...

Listing on ebay.com as a Canadian.

I list using Inkfrog and checked ebay.ca as the site I list from. I'm wondering now if I should put ebay.com instead. I ship worldwide and so assumed this doesn't make a difference. I recently created a new template though and redid all of my listing...

Resolved! Switching Storefront to another user ID

Can a premium or basic storefront be switched from one user ID to another if both those IDs are owned by the same person? I ask because it would help me decide what store name to go with. I want to phase out an old name I've used in different media f...

8 days to pay?

Is the unpaid item process ridiculously long or am I missing something?Buyers are supposed to pay within two days, but I can’t open a case until 4 days have passed. Then the buyer gets another 4 days to pay, for a total of 8 days to pay when it’s sup...

costumer service

I'm still new to selling on Ebay but am i right in saying as a paying seller i am not able to contact costumer service using Email??? Please tell me this is not true!!

Resolved! The 2020 Spring Seller Update

This has shown up on the .com community boards: https://community.ebay.com/t5/Announcements/The-2020-Spring-Seller-Update-is-coming-this-Wednesday/ba-p/30705322

Worst Year Ever for Holiday Shipping Delays!

I've learned my lesson. I won't be selling next Christmas, if at all in late 2020. The past two years, I've sold about 20% of what I usually sold over the years, so I was happy to have some nice sales in early to mid-December. Large items I shipped w...

Spring seller update - terapeak in the mobile app please?

So as per the 2020 spring update the terapeak website will be closed in April. I use it extensively when sourcing for research on my Android phone. Will terapeak be available in the mobile app since the website will be gone?

Shipping to a Chinese character address

Had a nice sale to China today, but I wanted to track it, rather than ship untracked via LetterPost as usual.Was horrified by cost, naturally.Normally I would add most of the postage as stamps purchased at a discount, but the buyer's address was in C...

Useless factoid about credit card merchant account fees.

I was in my favourite coffee shop* today and asked the owner how much he paid in credit card fees.His answer, 2.9%, surprised me.First because his average sale would be between $4 and $10, since he only sells beverages and pastry.And second because t...

List Item

Ok I posted my first listing, Now what? It does not tell me it was posted ?

It pays to ship to PO Boxes & APO

It's really interesting that I've had some good sales to users who have PO Boxes or to US users who are currently deployed, and in fact, in some cases I think it's my willingness to ship without restriction in the US that has actually gotten me some ...

Resolved! Trying to pay for buyers return. Ebay help phone was an disappointing experience.

Hi, I have had a buyer message to say they were unhappy with a purchase. They explained why and I politely pointed out that all those issues are all explicitly explained in the condition. But in order to make the customer happy I thought I would just...

usa sales tax ???????????????

eBay needs to inform potential buyers that they are going to have to pay sales tax, on top of their order price prior to them using buy it now or best offer, because i am seeing a lot of people not wishing to pay when they see the tax added to their ...

Paypal Says I Owe Money For Underpaid Postage

Just got a mesaage from Paypal saying I owe money for underpaid postage. That is the first one I have ever received. I checked if there was ever a problem with this on this discussion forum. Looks like this was happpening quite a bit back in 2017. An...

Resolved! Would someone please check tracked packet rate

I need to send a light package to Australia by tracked packet rate. On the chart that zee-chan kindly gave the International tracked packet rate is from 23.98-27.24, but when I put the stats into the Canada Post site, the rate comes up as $37.45. It ...

Buyer addresses/info

I think it would be very helpful if the ui for inputting shipping addresses on the buyer's side would auto-correct for formatting and checking for legitimate addresses. Also it should be required to input an email address and phone number as phone nu...