Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

Accidentally deleted sold items.

I have accidentally deleted last 25 sold items. People talk about a "deleted" or "archived" section in the Seller Hub, but I am not able to see anything like that. Any idea, what to do? Thanks! I noticed I can still access these items through e-mails...

Shipping Labels

I can not print any shipping labels, for delivery to the US. I can only print shipping labels for delivery in Canada. Not a good thing. Are there any updates on the technical issues Canada Post is having? Thanks

Weird - Friday Payout. Anyone else?

I got a "Scheduled Payout" sent today on Friday. My schedule is weekly on Tuesdays so this is weird and random. Anyone else have his happen?

Coupon code not working in French page

Anyone having this issue?

I lost my TRS status for the first time since 25 years ;-)

It happened today. I sold only 95 items internationally, instead of 100 required. A strange feeling... I have immediately changed my handling time from 1 to 2 days - at least I will save some money on gas

Bad Feedback on a Cancelled Order – Anyone Else Experienced This?

Hi all, I just experienced something odd and a bit frustrating. A customer placed an order, then asked to cancel just a few minutes later. We agreed, and of course, didn’t ship anything. A few days later, the same buyer left negative feedback saying ...

How to reprint a UPS shipping label

Hello! I would like to have the simple method to reprint a UPS waybill. For example, I couldn't print the waybill because of a technical problem with the printer, and I don't want to buy a new UPS label. There must be a place on eBay to reprint a shi...

What is the process for return requests when buyer doesn't like the item?

What is the process for return requests when buyer doesn't like the item? I knew this would happen. She ordered 2 of the same item and I emailed her a few times and she never responded and so I mailed both out to her. Both were delivered Jun 30 to Ut...

I was already on the way out, now I'm running

Just felt like venting but i just removed all US shipping from my shipping profiles. I give up on all the stuff Trump is bringing in just not worth it. Now huge fines if we make a mistake on customs forms. Was liquidating my store anyway, just gonna ...

Cannot save or view items without the website rapidly refreshing or showing a line of code

Since jpeg isn’t supported I have to copy & pasted it so here it is(thanks eBay for not making half the website nonfunctional every other month)[edited to comply with guidelines]

One Big Beautiful Bill Act Slaps Huge New Penalties and Fees on Global Imports; Mandatory $5,000 Fin

(Bloomberg Terminal - Intelligence) Washington, 7 July 2025 — President Trump’s newly signed One Big Beautiful Bill Act is already reshaping the economics of low-value e-commerce parcels and deep-sea shipping alike. Section 70531 of the law abolishes...

Broken Button in Seller Hub

This button is broken (the one with the dots): I was trying to ship yesterday and I couldn't get it to give me the options (so I could print a packing slip). I found a work around by going into the sales order and printed from there. Then I shipped i...

FDA regulated goods can no longer enter the US under section 321 de minimis - I wasn't wrong

I wasn't wrong about FDA products no longer being accepted as de minimis items. Was just at a Stallion Express branch and spoke with the branch manager. They are NOT accepting any FDA regulated items at the moment due to the changes made last week. T...

Canada Post may not be on strike right now, but they are seriously lacking competency this week.

This isn't eBay orders, thankfully I won't be paying out of pocket for this Canada Post mistake... but since many of us use Canada Post I thought I'd share what happened at work today. So every day our office mails out around 250-300 letters (includi...

Declining a Return

I have an item that was sold as No Returns. Sold it at a very good price, about average 55% of sold comps, as I wanted to move it. The buyer has put in a request - "Return reason: Just didn't like it" No communication, the return request popped up. C...

eBay shipping labels and RTS fees?

Hey folks, I searched and found nothing so looking to see if anyone has had this come up yet or if I'm the first: I had a US customer request a return, but instead of mailing it back he wrote 'Return To Sender' all over the package and dropped it bac...

eBay: How about seller protection during Canada Post website issues?

Canada Post's mailing labels have been unavailable since June 30 and remain unvailable as of July 3 (a.m.) eBay's response? Marking SHIPPING OVERDUE on items that can't be shipped without a mailing label. No statement on seller protection for late sh...

Chit Chat has widened availability!

Got an email today letting me (and probably thousands of others) know that ChitChat has partnered with Purolator to open new drop off points!One is less than a kilometer from my house, next door to my hairdresser.And the prices look good so far. this...

Canada Post Tracked Packet USA

anyone have trouble printing a Canada Post Tracked Packet USA label ? Buyer choose this option and when i try to print the label, the Canada Post Tracked Packet USA option is not available whatever the dimension or weight i choose.

Labels not charged to me since July 1st

I have not been charged for any labels since July 1st. I use Canada Post and I know they have had some problems recently. I would like to pay for all these labels I've purchased before Tuesday's payout.Anyone have this problem?Thanks

eBay's discounted Canada Post shipping rates gone??

Hi there, I'm kind of freaking out here, what happened with the seller discount rates for Canada Post?? It was bad enough we were not able to access the shipping labels since Monday, and it's back now but the rates are set to the regular Canada Post ...

You are close to carrier limits.

Have the rare sale where I have to pack/ship a box larger than the usual 4 x 4 x 4 (in) I normally do. These are the dimensions I entered. Minimum 14 x 9 x 0.1cm. Maximum weight 2kg, length 60cm and sum of three dimensions 90cm This is the message I ...

Exclusions from de minimis: any/all FDA regulated items

Link here: https://www.ghy.com/trade-compliance/pga-filing-exemption-ends-for-some-de-minimis-fda-products-effective-july-9/No cosmetics, dinner ware including utensils, and any device emitting radiation (microwaves, TVs. CD players, etc)Effective as...

Court approves class-action lawsuit against Canada Post

I wonder if this will be the final straw for CP: Court approves class-action lawsuit against Canada Post alleging illegal 'drip pricing' on shipping

AGAIN !!! All Canada Post USA Service are Temporarily unavailable

It seems all eBay Canada Post USA shipping labels are still down this morning, I went to the Canada Post website and I am able to create any label for the USA, so the problem is on eBay, is anyone else having problems ?

eBay July Announcement

I happened to be on the dot com discussion board and spotted this for July. More details:What you need to knowTracking your sales is crucial for seller protection, enhancing buyer confidence, and improving overall business performance. It helps you a...

Manual CP customs forms creators, fix for errors after clicking Review Customs Form

I see this is happening again today. A big error message comes up after clicking the "Review Customs Form" button. You do not have to recreate it, simply hit the chrome (browser) "refresh" button and it comes up after that. This isn't a new bug, it's...

Its not only late label charges, sometimes refunds are fixed up later too!

Today I happened to notice a promoted fees refund from an earlier sale. It's a jumbo 34c but hey it's a plus so one can't complain. I looked into what it was from, it was a result of a partial refund I did for a sale back in February this year.... th...

eliminate followers

have a follower need to get rid off, extremly rude

Cost of Shipping Label at CND Site to US Buyer has increased Three Times. Is It Glitch?

Hi Guys,Since Jul 2, Cost of Shipping Label at CND Site to US Buyer has jumped almost $7 to $21 even for simple letter mail. The same problem exists at different stores. However, for Canadian buyers, it is perfectly same as before.Is it a Glitch or s...