eBay no longer provides return labels for US to Canada orders?

[thefruga-84]

Just got off the phone with eBay customer service, apparently a recent change has been made where you can no longer purchase a return label via eBay for items that have been shipped to the US from Canada.

Normally that’s no problem, I’d purchase a return label from Stallion.. apparently they are no longer allowing return labels from US to Canada either. Has anyone run into this issue yet? Where are you purchasing your return labels from?

This seems like a big vulnerability on mid-value items, if a buyer claims INAD and you’re forced to purchase a label outside of eBay via counter purchase or otherwise it’s likely to become prohibitively expensive to get a return on items that are less than $100 as being able to make the money back on the 2 ways of shipping will be essentially a wash.

Sell item for $50, spend $12 on label, buy outside label for ??? (Assuming $20+) you’re in for $32 + COGS.

It almost becomes mathematically correct to just refund the item at that point and let it go.

Open to any suggestions on where people are purchasing return labels from now without having to purchase from a counter and having taking returns be not worth accepting under a certain amount.

As I mentioned earlier it really seems like a new vulnerability that Canadian sellers have to deal with is selling to the US.

[recped · Accepted solution]

eBay in Canada has NEVER provided return labels for anything other than domestic returns. The same applies to ALL eBay sites, .com, .uk, .de etc. none of them provide international return labels.

If you need to provide a return label from the US there are a number of options available:

Pirate Ship

Shippo

USPS (Ship 'n' Click) I'm not sure if that still works without a US payment source

Pirate Ship is probably the easiest with the best rates. Alternatively you can always provide the buyer with the funds for them to purchase the label but they would be buying at retail instead of the discounted rates Pirate Ship offers.

[thefruga-84]

Didn’t realize that as the customer service rep said it was a recent change I took it at face value, normally did any returns through Stallion and haven’t had an excessive amount, so not well versed in it.

Thanks for the other options, I will look into them further.

[femmefan1946]

The phone reps have a terrible reputation for getting you off the phone as soon as possible even if that means giving you the advice you want to hear instead of the advice you need to have.

Here are your options for contacting Ebay Customer Service.

Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.


https://www.facebook.com/ebay -Message button in upper right on landing page.
#204760888466
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https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851 -> Automated Assistant, type AGENT -> enter. You will then get more options.



The social media Chat accounts are covered by trained eBay employees with some authority.
And you get a transcript so you can compare what you heard with what you were told.
 

[brettjet38]

https://www.canada.ca/en/department-finance/news/2025/03/list-of-products-from-the-united-states-sub...

https://www.canada.ca/en/department-finance/programs/international-trade-finance-policy/canadas-resp...

U.S. products subject to counter tariffs

Note: The tariff items listed below represent U.S. products that have been subject to counter tariffs. The included Harmonized System headings and descriptions are for illustrative purposes.

The list of products outlined at the tariff item level should be read in conjunction with the Schedule to Canada’s Customs Tariff.

The consolidated list below is prepared for information purposes only and has no official sanction. Users should refer to the relevant Order in Council implementing each measure.

[reallynicestamps]

If you, as a buyer, are returning any purchase, it would be polite to clearly mark the label with RETURNED MERCHANDISE, so that the seller does not get hit with unwarranted tariffs or other import fees.

If you as a seller are providing a Return Shipping Label* politely request that the buyer also mark the shipment as Returned Merchandise, if that is not already on the label.

Another reason for being cordial and helpful to even the most idiotic scamming dimwitted difficult customer.

* I have used Shippo and found the process very simple, and I am a very simple technodolt.