eBay wants me to open a new bank account

[gre.neufe]

I completed a sale on August 14, 2021

The buyer paid on August 15, 2021 

To date I have not been paid by eBay, they keep telling me that the payments are blocked by my bank.  Ebay provided me reference numbers to take to my bank.  My bank tells me that everything on my end is correct, and there is no reason for payments to be blocked. They referred me back to eBay. 

Tonight a CSR named Avinash P said that as far as eBay is concerned the matter is closed, and I will not get my money. 

Here is a cut and paste:

For now, we can take no further action and consider this matter closed.  I understand this might not be the answer you had hoped for. I wish you all the best for the future.

I have asked what will happen to my money and I get no answers.  I know that this is not the case, but I can't help but think this Avinash P is running a scam - like I said, I doubt it is true.....

I have asked for Avinash to refer me to a supervisor and he/she refuses. 

Avinash is a very poor example of a customer service rep. 

[femmefan1946]

The answer is to open another bank account.

It's not what I wanted to do either.

When I did, whining and moaning all the way, all the Held funds were immediately transferred.

What made it even more annoying was that the bank account I had originally attached worked fine for about a month then abruptly stopped.

I blame Donald Trump.

[ypdc_dennis]

No-fee chequing accounts are available. 

tangerine.ca (owned by ScotiaBank) and simplii.com (owned by CIBC) have them. 

Make sure your ebay address and bank address match.

-;-

[byto253]

Just to note that tangerine is great if this is a CDN$ account, if he is looking for a US$ account tangerine does not have a US$ chequing account. 

And the idea that Ebay can keep funds from your sale is totally illegal.  If you were no longer going to continue with Ebay, they are holding your funds in trust and have an obligation to get them to you - either via paypal or a cheque, etc.  But assuming that you do wish to continue on with Ebay, best to suck it up and open an account.

And though I truly belive you have an excellent legal case to get the balance of funds sent to you, the headache will hugely outweigh the hassle of the new account.   I really wish someone who is a lawyer or a good friend that is sent a letter to the powers that be about breach of fiduciaty duty.  A position of that they will keep your funds is wrong on many accounts.   A more correct, and legal, response would be that if you do not wish to open an account, that is fine, we will forward your funds by cheque, paypal, whatever, and your Ebay account will be closed. 

[femmefan1946]

tyler@ebay 

How does a seller whose payments are being Held until an acceptable bank account is attached, supposed to get his money if he wishes to close his account?

[marnotom!]

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@femmefan1946 wrote:

How does a seller whose payments are being Held until an acceptable bank account is attached, supposed to get his money if he wishes to close his account?

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According to this help page, sellers can't close their accounts until they've received all outstanding payouts:

https://www.ebay.ca/help/account/changing-account-settings/closing-account?id=4199

[byto253]

Yes, but if the seller  tried a legit bank account in good standing and it did not work, and they opt to drop out of Ebay, Ebay has an obligation to make payment on funds they are holding in trust.   No organization can legally set up a catch 22 like this.  If the account is legit, it is a failure on Ebay's part - their system, their rules, they are the sophisticated party here and no court is likely to side with them forcing someone to open an account.   Nor is having funds in limbo forever a legal option.  

This is hypothetical as most folks would likely open a new account  since pursuing another remedy is pretty heavy, unless someone wants to make a point.   If they did, I would bet that it would never get to court, the corporate legal begals would have them settle long before that as they know they have a very weak, or no, case. 

I have posted about this before as the implication that folks seem to be getting is that their funds are at risk if they don't get Ebay's system to work for them.    That is infuriating as these are funds in trust.  To many people have posted who are stressed and worrying that they are at risk of losing their funds because they are being caught up in the payments system.  

[zee-chan-jpn-books]

Hopefully eventually this get sorted out for OP!

Personally I had no issues with setting up Scotia Bank and Tangerine for Managed Payment payout. Tangarine has a $300 cash back offer (code EARNMORE) if you open a new chequing  account and set your payroll direct deposit to it for next 3 months. It might be worthwhile for OP to consider if OP also has a not-eBay job. 

https://www.tangerine.ca/en/landing-page/earnmore

[tyler@ebay]

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@femmefan1946 wrote:

tyler@ebay 

How does a seller whose payments are being Held until an acceptable bank account is attached, supposed to get his money if he wishes to close his account?

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Hi @femmefan1946 - in the event a payout instrument is not able to be attached, or is blocked and no other payout instrument is provided, we will attempt to continue to pay the existing account for up to 180 days. If, after that time, no valid instrument has been attached we would follow the appropriate escheatment process for the member's location. I'm told for Canada that process would be to use the previously registered PayPal address. 

[gre.neufe]

So I can count on my funds in six months time??
I spoke to my bank, for a second time, and they reiterated the fact that asking me to open a new bank account is very poor advice on the part of the eBay rep. My agent at the bank, was concerned that it could be fraudulent.

[reallynicestamps]

Ah! so it WAS a new bank account that the eBay rep wanted you to open.

I can understand why the bank rep might be cautious if she is unaware of how eBay works, but really, annoying as it is, it can be less trouble.

Many sellers have gone to an online bank with no fees for deposits,cheques, or withdrawals. One of my accounts is with Simplii (CIBC) and they send paper statements! Meanwhile I can't even PAY the Royal to send me paper statements.

[bgroulx]

It's January 2022 and I have a two separate CIBC accounts the ebay will not recognize.   The online support takes literal hours and they are of no help and offer no advice.   They literally keep saying to "open another bank account".   WHAT other bank account?   My money is stuck on ebay, illegally hijacked now.   With ZERO assistance.

[recped]

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@bgroulx wrote:

It's January 2022 and I have a two separate CIBC accounts the ebay will not recognize.   The online support takes literal hours and they are of no help and offer no advice.   They literally keep saying to "open another bank account".   WHAT other bank account?   My money is stuck on ebay, illegally hijacked now.   With ZERO assistance.

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The usual questions.....

Are these chequing accounts?

Does the name of the account and your eBay registered name EXACTLY match (middle name/initial etc)?

It is NOT a joint account?

Are you suppling the correct Routing number?

If all else fails take 5 minutes to open a chequing account with Simplii or Tangerine online and try that.

[lotzofuniquegoodies]

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@recped wrote:

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@bgroulx wrote:

It's January 2022 and I have a two separate CIBC accounts the ebay will not recognize.   The online support takes literal hours and they are of no help and offer no advice.   They literally keep saying to "open another bank account".   WHAT other bank account?   My money is stuck on ebay, illegally hijacked now.   With ZERO assistance.

---

The usual questions.....

Are these chequing accounts?

Does the name of the account and your eBay registered name EXACTLY match (middle name/initial etc)?

It is NOT a joint account?

Are you suppling the correct Routing number?

If all else fails take 5 minutes to open a chequing account with Simplii or Tangerine online and try that.

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A little baffling eBay doesn't have less painful solutions for all the reported bank issues after 8 + months in Canada. Longer in USA. Considering getting paid is  maybe the main reason sellers sell on eBay.

-Lotz

[recped]

Baffling yes but is eBay to blame?

Hundreds of thousands of sellers have successfully registered, probably using every different bank in the country so why are just a small number having so much trouble? What is it they are doing differently?

Note that the exact same issue happens to US Sellers and I've heard of a few Brits with similar issues but against the vast majority have not.

[lotzofuniquegoodies]

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@recped wrote:

Baffling yes but is eBay to blame?

Hundreds of thousands of sellers have successfully registered, probably using every different bank in the country so why are just a small number having so much trouble? What is it they are doing differently?

Note that the exact same issue happens to US Sellers and I've heard of a few Brits with similar issues but against the vast majority have not.

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My only issue is by now they should know how to resolve in a less confrontational way than what is being reported by so many. Pinpoint the bugs and stop em in their tracks. That's how they expect issues with buyers to be resolved.

-Lotz

[Anonymous]

Hi zee-chan,

I did my first sale on eBay and trying to setup Tangerine Chequing account as my payout...

I'm entering 00152 as the branch number, 614 as institution and my account number started with 4010xxxxxx according to my void cheque. The account is under my name and everything is in good standing.

Also this account I use for my payroll and everything just works pretty fine.

I'm getting the error "We do not support this bank. Please add a different bank account.{e123262-1224925x}".

Could you please confirm that you can use Tangerine as your payment option on eBay?

Thank you very much,

Regards,

Thiago

[reallynicestamps]

@zee-chan-jpn-books  Use the "@" format to call the poster.

There are all kinds of annoying glitches that have been reported.

Tangerine (TDCanada Trust) works for some but not for others.

The micro-deposits work for some but not for others.

I had two accounts feeding the same Simplii account for months then one of them got the same message you did. I added another chequing account at another bank (very unhappily) and it has worked fine ever since. And the Simplii (CIBC) account is working for the earlier ID still.

[pjcdn2005]

I use a Tangerine chequing account and haven't had any problems.

[reallynicestamps]

You are registered on dotCA and not dotCOM? Sometimes we have to ask stupid questions.

And then there is naming.

All your names must match.
If your name is John Jacob Jingleheimer Smith, you cannot have a bank account as John Jacob Jingleheimer Smith, a Managed Payment account as J J  Jingleheimer Smith, and an eBay account as JJJ Smith.