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I specifically recall suggesting ebay stipulate this about 18 to 24 months ago before we had the ability to generate Return Postage labels to USA buyers via Shippo. Are you clarifying this has read like that all along? There is no 'version' edition such as there is with the Ebay User Agreement so I cannot readily compare it to a previous point in time.... unless you happen to have a copy on hand to share.
@happy_pigeon Hello, can you please clarify what this means to ebay Canada sellers? Does it mean that ebay can and will purchase a Return Postage label on my behalf for a buyer in Azerbaijan if I ask it because I've discovered I cannot print my own Return postage label and I want to send it to them? I'd be ever so pleased if you could tell us that were the case.
Hi all,
I'm the one who generally updates the help pages, and there haven't been any changes to that one since August of last year. Someone mentioned the 'new' help pages--sadly, we won't be getting those for a while. It has rolled out to the US, and if I remember correctly, the UK and possibly Australia. It hasn't been extended to us yet 
Just so that I can make sure I understand the question so that I don't completely bork the answer--are people curious as to whether or not eBay would ever print a return shipping label on their behalf and provide it to the buyer?
There are a few circumstances in which this would happen. Off the top of my head I can only come up with a couple, but if you need more I can ask one of my product managers.
- If you create a rule in your return preferences to automatically approve returns. Learn more.
- If a buyer opens a case in the Resolution Centre (item not received/significantly not as described, etc.) and/or a Money Back Guarantee case, and the seller is completely unresponsive. Learn more.
If I've misunderstood the question, let me know and I'll answer the right one 
For example, I recently sold an item to a buyer in Iceland. If it arrives crushed flat by Mjölnir, I'd need to send them a Return Label for their SNAD claim. This is what greets me when I attempt to generate a Return Label via Shippo's handy-dandy feature which allows us to do so.
@happy_pigeonwrote:Hi all,
I'm the one who generally updates the help pages, and there haven't been any changes to that one since August of last year. Someone mentioned the 'new' help pages--sadly, we won't be getting those for a while. It has rolled out to the US, and if I remember correctly, the UK and possibly Australia. It hasn't been extended to us yet
Just so that I can make sure I understand the question so that I don't completely bork the answer--are people curious as to whether or not eBay would ever print a return shipping label on their behalf and provide it to the buyer?
There are a few circumstances in which this would happen. Off the top of my head I can only come up with a couple, but if you need more I can ask one of my product managers.
- If you create a rule in your return preferences to automatically approve returns. Learn more.
- If a buyer opens a case in the Resolution Centre (item not received/significantly not as described, etc.) and/or a Money Back Guarantee case, and the seller is completely unresponsive. Learn more.
If I've misunderstood the question, let me know and I'll answer the right one
1. Hi, perhaps you can doublecheck on that information. I think that you understand the question but the info is not correct...it wouldn't be the first time that there was info in the .ca help pages that does not apply to us. In the first part of that page when it explains how to do a return after you approve it the info states ' Accept the return: Provide the buyer with an eBay return shipping label, or upload your own shipping label to send the item back to you." I believe that ebay will only create a label for domestic orders using USPS and since most Canadians don't use USPS there is no way for us to provide a label through ebay.
I believe the same is true for automatic returns so I'm certain that ebay doesn't automatically send the buyer a return label as they can't use their system to send a Canada Post label and even if the buyer is in the US and needed an USPS label, ebay doesn't automatically send out labels for international postage.
I recently had a return request from a buyer in Canada which was approved automatically as the listing was on .com and they approve all buyer requested/buyer pay return shipping returns automatically. My buyer was definitely not sent a return label.
I realize that we can provide a label in some cases ourselves and send it to the buyer but the question was about ebay automatically sending a label to the buyer and in Canada, I don't believe that happens.
2. The link for that refers to reimbursement for when the seller doesn't respond to a mbg problem. I believe that it says ebay will reimburse the buyer for original shipping and the cost of the item but I don't see anything about return shipping. I have heard of ebay sending a buyer a return label in a situation like that but again, that has only been with the US. It seems that most times if a buyer and international seller can't resolve an issue ebay does not require the item to be sent back so the buyer is reimbursed his original payment.
@happy_pigeonwrote:Hi all,
I'm the one who generally updates the help pages, and there haven't been any changes to that one since August of last year. Someone mentioned the 'new' help pages--sadly, we won't be getting those for a while. It has rolled out to the US, and if I remember correctly, the UK and possibly Australia. It hasn't been extended to us yet
Actually, the 'new' US help pages can be very difficult to navigate and in some cases, it is almost impossible to find the information. For example, last night a few posters on the US boards were trying to explain to a seller how handling time worked because they kept getting dinged for uploading their tracking numbers late. That was because they thought one handling day was based on business hours and that if someone purchased an item in the evening, they didn't have to upload that tracking number until a day later than they were supposed to. They wouldn't believe any of the explanations and a couple of us were trying to hunt down the wording that ebay uses(d) in the help pages to describe it. I could find it on .ca but never did find it on the .com help pages. In case you are wondering what I am referring to...
http://pages.ebay.ca/help/sell/top-rated.html#what
Handling time is measured by business days. Weekends and holidays aren't counted.
For example, if you specify 1-day handling time and a buyer pays for an item on Tuesday, you have until 11:59:59 PM Eastern Time on Wednesday to upload a tracking number. For a buyer's payment on Friday, Saturday, or Sunday a tracking number must be uploaded by 11:59:59 PM Eastern Time on Monday.
On .ca that is in the section about top rated seller since that who needs to meet that metric but we couldn't find it in that area in the new help pages. I checked a number of seller performance pages too but couldn't find anything to describe that. I believe that someone found it eventually but it took a while. Actually there should be a definition of handling time in a number of places so that new sellers understand how it works. It shouldn't have to be hunted down.
I think that quite a few US sellers are frustrated with the new help pages.
Thanks for the clarification To my understanding, eBay would only generate a shipping label on your behalf in very extreme cases; probably not something many here have experienced, since the vast majority of the members here are advanced sellers who would not just disappear on a transaction.
I'm still pretty sure that it's a possibility if you set your return rules in a certain way, but if no one here has personal experience with that, I can understand the hesitation to put much stock in that. I'll clarify with the product manager for shipping and returns.
Thanks also for the feedback on the US help pages further down in the thread. If we end up getting moved to the platform eventually--and I would not be surprised if it were a very long time until we do so, i.e. years--it will be good to keep in mind. I wonder if, and by how much, they re-wrote the content when they moved.
All right! I have clarification. As some suspected, my brain is scrambled 
Members who have said that eBay.ca does not currently have the ability to generate a return label on behalf of a seller are correct. So, I have some editing to do on the site
In the case of the Money Back Guarantee, or a similar case where the seller has basically disappeared and cannot/will not facilitate a return, eBay would issue a refund to the buyer and they would be allowed to keep the item.
