eBay

esclyons · ‎09-10-2018

So long story short.. i had a buyer who purchased 8 items, they were all sent in one package.. Buyer opened 8 cases of item not received.. i provided tracking, and all cases were closed...in my favor..

Now my service metric update shows 8 items not received, and i called c.s. and there is nothing they can do.. service metrics tracks how many claims are made against you, it doesn't matter if they were resolved or not.

Since the new penalty fee increase doesn't go into effect until oct 20, i am o.k., but had this happen after Oct 20, Ebay has the right to raise my final value fees 4%..

I am sorry but this is so wrong.. So we can do everything right and still be wrong in Ebay's eyes..

So now we can be penalized for someone claiming item not received, even if tracking shows delivered.. so now we are responsible for lying buyers, and porch thefts..

What next.. I am so tired of jumping through the hoops..

momcqueen · ‎09-10-2018

This all sounds ludicrous. There is no parallel universe in which one party is punished for the mistake made by another person, outside of human slavery.

kawartha-ephemera · ‎09-11-2018

Apparently after tabulating three months of data I still have no peer benchmarks to be compared to.

Haven't the foggiest why that is, there's probably been several million items sold in my categories during the period.

So, if like the OP I suddenly had a multi item sale go sideways what would happen? Would I still be immune to being bench-marked?

femmefan1946 · ‎09-11-2018

@kawartha-ephemera

I see that all the time with my sewing patterns (a long tail item). I get nagged that they are not selling as fast as my competitors, but that there are no comparitives to cite.

Well, golly.

@hlmacdon

Ebay buyers are increasingly finger jabbers on devices of varying degrees of sizes.

This may be generational. The kids (anyone under 50) using their phones believe themselves to be accurate and therefore no one could be making errors.

As a sometime proofreader this drives me nuts.

Before you send it, read it and correct it, kiddies!

hlmacdon · ‎09-11-2018

@femmefan1946 wrote:

@hlmacdon
Ebay buyers are increasingly finger jabbers on devices of varying degrees of sizes.
This may be generational. The kids (anyone under 50) using their phones believe themselves to be accurate and therefore no one could be making errors.
As a sometime proofreader this drives me nuts.
Before you send it, read it and correct it, kiddies!

Unfortunately retailers did it to themselves and have nobody but themselves to blame really. As tablets and smartphones evolved everyone increased the square footage devoted to these categories in their stores and brainwashed a generation of customers to believe these were a substitute for a notebook or desktop computer. That was to everyone's detriment as these new devices carry terrible single digit margins and the profit model relies on harassing the heck out of your customer base with forced attach of rubbery goods and extended warranties as you run around chasing back end dollars from the brands and service providers. But hey, we all still believe in the dream that increased adoption means we'll get that order because consumers now have the luxury of shopping from their toilet seat, so long as they don't drop said shopping device in the toilet before submitting their order, as oft happens.

If you graph out customer service issues with the sales of these devices I'm sure you would find a pretty interesting historical correlation. I could live with it if the finger jabbers could manage to string together a vaguely coherent grouping of words before they hit the send button. I still have a few messages awaiting decoding sitting with the research teams at google.

amcdc79 · ‎09-11-2018

Web all know ebay is trying to be like Amazon, but even Amazon changed their metrics, so that if the buyer dropped their case, or the case was found in favour of the seller, no metrics hit would be allowed to stand.

This is very troubling, as competitors can now put any of us out of business. That hurricane is about to hit sellers on ebay. Giving metric hits when there is tracking and DC, is asking for trouble. Heads should roll.