
04-25-2025 09:07 PM
Dear eBay Community eBay Support Team,
I recently received a notice that my eBay account has been permanently restricted. I respect eBay’s policies, but I believe this may have been a misunderstanding or related to an issue that I am now ready to resolve. I would sincerely appreciate the opportunity to have my case reviewed again.
If reinstatement is not possible, I kindly request detailed guidance on how to access any funds currently on hold in my account. I want to ensure a proper and compliant resolution moving forward.
Please let me know the steps I can take to cooperate fully. I’m happy to provide any documents or clarification needed.
Thank you for your time and support.
Solved! Go to Solution.
04-25-2025 09:30 PM - edited 04-25-2025 09:31 PM
These forums are for discussions amongst fellow eBay members>THis is not eBay customer support and there is nothing that any fellow members can do to aid in a seller's plight to be re-instated. Generally speaking, if an eBay account is permanently restricted; that's exactly what it means...no ifs,ands or buts. However, if you choose to appeal eBay's decision, you must interact directly with eBay customer support. This is a matter between you & eBay.
04-25-2025 09:30 PM - edited 04-25-2025 09:31 PM
These forums are for discussions amongst fellow eBay members>THis is not eBay customer support and there is nothing that any fellow members can do to aid in a seller's plight to be re-instated. Generally speaking, if an eBay account is permanently restricted; that's exactly what it means...no ifs,ands or buts. However, if you choose to appeal eBay's decision, you must interact directly with eBay customer support. This is a matter between you & eBay.
04-25-2025 10:39 PM
We may occasionally restrict or suspend accounts to protect our community. If you're a seller, your payouts may also be placed on hold until the restriction or suspension is lifted.
If your eBay account has been restricted or suspended, check your Messages for our email with details of what you need to do to get your account back.
We usually place restrictions or suspensions on accounts for the following reasons:
Getting your account reinstated may be as simple as waiting for a temporary suspension to end, making changes to your listings, or sending us some more information – it depends on the reason your account was restricted or suspended. All the details will be in the message we've sent you.
If your account was restricted or suspended because you need to pay outstanding selling costs or reimburse eBay for a refund to a buyer, you can make a one-time payment to resolve the issue. Once we receive your payment your account will be reinstated.
To make a one-time payment:
If eBay doesn't currently manage your payments, you may also need to complete seller registration before your account can be fully reinstated.