number of sales vs strikes against you

[dobo5250]

if anyone could help  i have recently had  2 strikes against called for being out of stock on a items - one was totally my fault one was ebay who relisted a listing i had sold the previous day and the same customers tried to buy it again ( tried service reps they would do nothing )- - I am  now up to 6 strikes  from jan to  sept - and my 2.07 % defect rate is going to cost me preferred listings and other things -- -- my question is how many sales do i have to do to make up and lower that 2.07% defect - to below 2% where iam safe - i have 20 days to accomplish this - am trying discount sales right now to increase sales -- hoping that would help -- but i need to know the number sales i have to increase over the next 20 days to get under the 2% figure they say will cost me my preferred listings -- which i need i feel to sell anything here any help would be appreciated  thank-you

doker bohm 

[ricarmic]

This is working backwards math, you have more numbers than we've got here but using what I have:

6 x X = 0.0207

X= 289.86 so you seem to have 290 sales in the last year

6 x X = 0.0199  just under 2%

X=301.5 so it looks like you need to get up to about 302 sales to get below 2%, which theoretically means 12 sales in the next 20 days with no more strikes.

The numbers might be wrong, it's been a long time since I had my morning coffee....

[flipistics]

To make it a little simpler, 6 strikes and a target of 2% is:

6/0.02 = 300

So you should need 301 sales to get it under 2%.

[flipistics]

That's 301 total sales during the time period, NOT 301 more sales (just to be clear). As ricarmic pointed out, you appear to currently be at 289 or 290.

[dobo5250]

thanks all for the info it really helped  and now i have hope to get under that --before the hammer falls again thanks all

doker bohm

[recped]

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@ricarmic wrote:

This is working backwards math, you have more numbers than we've got here but using what I have:

6 x X = 0.0207

X= 289.86 so you seem to have 290 sales in the last year

6 x X = 0.0199  just under 2%

X=301.5 so it looks like you need to get up to about 302 sales to get below 2%, which theoretically means 12 sales in the next 20 days with no more strikes.

The numbers might be wrong, it's been a long time since I had my morning coffee....

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Your analysis looks good but you are missing one factor that is VERY important.

The OP seems to have been a regular/steady seller for more than the last 12 months, this means that every day sales are falling off the back end.

If they need 12 more sales to make the numbers work it really means they need to make 12 MORE sales than what they made in the same period 12 months ago. If they sold 10 in the next 20 days last year they need to sell 22 this year.

[ricarmic]

@recped  There you go, as is often the case, its the little things that get you!!

That's a very good point.... and one that will be difficult for the OP to figure out if they even have retained enough information to make it possible....

[recped]

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@ricarmic wrote:

@recped  There you go, as is often the case, its the little things that get you!!

That's a very good point.... and one that will be difficult for the OP to figure out if they even have retained enough information to make it possible....

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It's easy, the quick and not entirely accurate for periods of less than one month you can get it in the defect detailed report in the Seller Dashboard. For a truly accurate number you can run a Transaction Report.

One more factor that might apply to the OP, not only do transactions fall off the back end, defects fall off as well so you want to check those to see if any are going away this month.

Finally, I'm not sure what time period the OP is looking at, if their Dashboard say "If We Evaluated You Today"  and it indicates over 2% then there is nothing you can do for the September 20th evaluation because September Sales don't come into play until the October evaluation.

One more thing, eBay will sometimes give a temporary exemption if you are VERY close to the cut-off percentage, usually giving a month or two to get back on track.

[femmefan1946]

one was ebay who relisted a listing i had sold the previous day and the same customers tried to buy it again ( tried service reps they would do nothing )-

Try the social media reps.

They actually work for eBay . The phone reps don't.



https://www.facebook.com/eBayForBusiness/ — Message button in upper right on landing page.
https://twitter.com/askebay?lang=en
https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851 -> Automated Assistant, type AGENT -> enter. You will then get more options.

EBay refuses to admit that there is a glitch which will randomly relist Sold items.

and my 2.07 % defect rate is going to cost me preferred listings and other things

If it does, raise your prices higher than they were before to get the same profit.

Some people do believe that the higher the price the better the product.

You might also try Promoted Listings without using a discount.

That is  : your usual price is $100.

You could either discount by 20% and sell for $80 or PL at 10% and pay an extra $10 in fees. (My arithmetic is very weak and your extra fee might be less.)

The discount would catch one kind of shopper.

The promotion another.




[ricarmic]

@femmefan1946 Just a note, regarding promoted listings, the OP meant that they can't run promoted listings, one can't run a promoted listing if one is below standard which the over 2% does.

[lotzofuniquegoodies]

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@recped wrote:

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@ricarmic wrote:

@recped  There you go, as is often the case, its the little things that get you!!

That's a very good point.... and one that will be difficult for the OP to figure out if they even have retained enough information to make it possible....

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It's easy, the quick and not entirely accurate for periods of less than one month you can get it in the defect detailed report in the Seller Dashboard. For a truly accurate number you can run a Transaction Report.

One more factor that might apply to the OP, not only do transactions fall off the back end, defects fall off as well so you want to check those to see if any are going away this month.

Finally, I'm not sure what time period the OP is looking at, if their Dashboard say "If We Evaluated You Today"  and it indicates over 2% then there is nothing you can do for the September 20th evaluation because September Sales don't come into play until the October evaluation.

One more thing, eBay will sometimes give a temporary exemption if you are VERY close to the cut-off percentage, usually giving a month or two to get back on track.

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Several years ago when I was on the bubble for USA I was given a grace period to get back over that 100. I believe it was a 2 months. When I recently went under 100 with Global the discount loss was immediate. The dreaded automagically.  Only thing it does state is if you want to regain the priviledge just "sell more". Pretty sure that's a goal for most sellers, but difficult to control depending on eyes a sellers is getting on their items.

-Lotz