@dinomitesales wrote:
Speaking as a postal clerk, this appears to be both a Shippo and Canada Post issue (as well as an eBay issue in some regard).
The Shippo labels are different than the old labels that printed out on PayPal, and they are also different than the labels you would print out on Canada Post EST. If you look at the bottom right-hand corner of the label they say "SA" - meaning that the funds are being taken from a "supplier account" (in this case, the supplier is Shippo). The lady I was speaking to at the retail help desk told me it was similar to a company that was printing postage from a postal meter.
The problem is that when a Canada Post clerk scans the label into the computer as they normally would do when inducting a parcel, it defaults to "On Account" (i.e. as if you were printing off Canada Post website; in that case your 'account' is your SFSB account) - this is going to throw up the various errors because the system is under the impression that the label has not been paid for. The clerk has to be knowledgeable enough to identify that small "SA" on the label (which is normally not the case for pre-printed labels), and then switch the inducted method from "On Account" to "Supplier Account". I've been working as a postal clerk for over a year now and I didn't even know this, so the fact that the vast majority of clerks are having difficulty with this does not surprise me.
I would have to imagine Canada Post can reconfigure their RPOS to recognize the Shippo labels separately and automatically default to "Supplier Account", but that probably requires some back-end work that isn't a high priority for them, and it also requires Canada Post to be in good communication with Shippo, which, from what I understand, they are not. eBay put out an announcement on July 30th saying that if the clerk was having trouble inducting the parcel they should call the retail help line - I had to call and speak with four representatives at the retail help line before anyone even knew what I was talking about.
I printed my first Expedited label with Shippo yesterday (because Snap Ship doesn't have the discount anymore 😞 ) When I arrived at the Post Office, it scanned but stopped there for "credit" issues. When the 3rd person told me what was going on in details, I explained to him that he should choose "supplier account" instead of "On account".
He kept insisting that was not the way to do it, that the "supplier account" was just for the stores in the mall, etc. I told him to just try it please. He finally did, but kept telling me "maybe it's a way for not paying postage, that the package would probably be returned to me at the sorting plant, blah blah blah" Even if I explained that it was the method eBay told us to use, he did not seem to believe me. But it worked. I thanked him anyway and went home. This morning, my package was delivered.
Next time, I'll bring a printed copy of eBay's announcement and will point out the letters at the bottom of the label if need be (I thought about this just *after* I left).
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