Canada post not forfilling orders....

[webringthedeals]

Hey Guys New Guy Here!

so Latly i noticed my shipping dates are drastically delayed from what the estimated shipping date is....   With most buyers ive come across this hasn't been a issue and they don't mind waiting the extra time....  But as a seller if im providing the date the shipping company is providing then i expect the items to be their with Covid or not, 

2 weeks ago i paid over 90$ for a shipping fee Xpresspost Usa  They Advertise 2 And 3 Days Guareented Delivery Time...   this package is only being delivered today...

i also have multiple tracked packets not expected to be delivered untill 1st week of march ??  but i sent these out over a week ago..

when i called post office to ask if they dont forfill shipping times how do i request a refund which they replied refunds are not happening due to covid??   but they are still advertising guranteed shipping on some shipping methods like xpresspost.

either im missunderstanding or their is auctually no refunds due to covid,   but what actions do ebay take if people try to refund??   im trying to give the most buck to my costumers so i do somewhat bulk orders 5pce-10pce-20pce-100pce of same items etc.....

im really upset about the xpresspost tho my costumer should of recieved this awhile back although he never complained it drives me insane!

any info on if refunds are to be given still or?  i mean have a small fee on bank or credit card your telling them to remove it and not taking no for a answer,   should i do same to post office and request to be refunded if shipments are overly late like my xpresspost package?      

Also what steps do you guys take with late shipments?  

me for example i always check them as if they were coming to me,   ill mssg the buyer and let them know if delivery is today and basically say hey!  or if it wasnt a tracked packet ill message after a few weeks to just see if they got it....

i mean im the new guy my spelling isnt perfect etc but my costumer service is spot on! haha thanks for the help.

[femmefan1946 · Accepted solution]

At the moment between the chaos in USPS and the COVID outbreak at the Gateway plant in Mississauga, I don't think there is any point in paying for faster services. Tracking and insurance, but not speed.

Tracking is your Seller Protection. Those packages with March delivery dates are not a problem -- until they are. EBay gives your customer a window for delivery and until the last date passes, you are "safe" from disputes.

I believe eBay has been making buyers wait another 24 hours after the "last date" and of course there is another four or five days after the Claim is opened before you are forced to refund. All of which requires calm and professional communication with upset buyers, of course.

If a customer does open a Dispute, always enter the tracking number into the Dispute immediately. In the same way, remember to enter the tracking number into the transaction record too. (I'm not very good about that, I admit.)

me for example i always check them as if they were coming to me, ill mssg the buyer and let them know if delivery is today and basically say hey! or if it wasnt a tracked packet ill message after a few weeks to just see if they got it....

This comes under "Don't poke a sleeping bear".

Never remind a customer that his shipment is late. Most will be pretty laid back about it, but the odd one will be vengeful, opening a Dispute in the hope that he will be refunded before arrival, and considering having both product and refund a bonus.

Let the customer get in touch with you if there is a problem.

BTW, if a customer is refunded and the tracking then shows delivery, it is absolutely okay to re-invoice him for the payment.  About half of refunded customers will return the refund.