Changed my phone number but 2-step verification is linked to my old phone number

mache_3764
Community Member

Hey there,

 

I can't login to my account @mattchessco because I recently changed my phone number but my 2-step verification is still linked to my old phone number. I had to create this account to post here haha. I tried calling the customer service phone number but it says it's out of service due to Covid-19.

 

What should I do now.

 

Thank you in advance, 

 

Matt

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Changed my phone number but 2-step verification is linked to my old phone number

It is, but customer service is online through Help and Contact by email, through Twitter and through FaceBook.

 

 

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Changed my phone number but 2-step verification is linked to my old phone number

Have you tried the "Need Help Signing In" option?
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