email content

[cablemonster]

Previously before the managed payments from eBay i received payment notification emails from Paypal,  i could highlight the buyers name and address, right click and select copy among other options as in the screen shot and paste them into my label maker program and it would print the label.

With the eBay notifications when i highlight the buyers name and address and right click the only option that is there is the copy option and that doesn't act the same way as it did with the Paypal emails.

I am just wondering why eBay would purposely  format the emails to not allow copy and paste as by default in windows. It seems they want to make it harder and harder for sellers to use their services.

[cumos55]

With Managed Payments...   Check the Order Details page for each transaction....

I use this page for my record of each transaction...

There i also the following option ....  Copy full address to clipboard ....

This may be what you are looking for  ......

[cablemonster]

As i said when you use the copy command in the email on the address in the body it doesn't act the same way they make it difficult on purpose.

[kawartha-ephemera]

All sorts of companies limit avallable actions in this way, what the motivation is for ebay in this particular case I don't know.

I'm aware that it is fairly common for users to use notification emails as a source for shipping addresses but I have never thought those the best choice myself preferring instead to access that info directly from within Seller Hub. Every so often a buyer attaches a note to the order or sends a message regarding their purchase that prompts me to add my own note to the order, seems to me these details may be more easily overlooked if I were to use notifications for creating labels. 

In reply to @cumos55 I also use "copy full address" in Order Details when printing addressed envelopes or labels. How do you feel about the change made that adds the buyer's phone number on the last line immediately below the name and address? Is there some advantage to sticking that in there? If there is I don't what it is, I no longer feel comfortable pasting addresses in print jobs now as it is necessary to fool around deleting the phone number which can easily foul up the formatting. To get around this I now have resorted to pasting in to NotePad first just so I can safely delete the unhelpful phone number then copy and paste from there. Not a helpful change unless I'm missing something.

[ypdc_dennis]

Do NOT trust emails from eBay for correct shipping address info.

Too easy to get scammed by a fake email.

[cumos55]

Asking for a buyer's telephone number is a shipping preference.

The customs form for shipping to the US requires the buyer's telephone number

[lotzofuniquegoodies]

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@cumos55 wrote:

Asking for a buyer's telephone number is a shipping preference.

The customs form for shipping to the US requires the buyer's telephone number

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Also important to note eBay's address format does not always match some countries requirements for an address label. Hong Kong is a good example.

According to the Hong Kong postal authorities, addresses should always include: - Name of addressee - Flat and floor numbers - Name of building - Number of building and name of street - Name of village, town or district in upper case - HONG KONG, KOWLOON or NEW TERRITORIES as appropriate (in upper case). Position of label can vary also.

-Lotz

[cablemonster]

I agree with all the replies and i don't know why i am wasting my words because eBay doesn't give a fiddlers fart anyway.

[kawartha-ephemera]

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@cumos55 wrote:

Asking for a buyer's telephone number is a shipping preference.

The customs form for shipping to the US requires the buyer's telephone number

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Yes requesting phone number is an option in preferences but what seller would choose to not ask for it, as you say it is a requirement for the customs form. Not only that I would argue having the number for customer service is maybe more important. I had cause to phone a Quebec customer just last month to clear up some confusion quickly to everyone's benefit, so I sure am not about to stop asking for a phone number.

My irritation is that ebay a couple months back suddenly started appending the customer's phone number as the last line of their shipping address. As a result when using the  "copy address" link found in Order Details one now gets this when pasted to print jobs,

Jane Smith

100 Ebay Blvd

YOUR TOWN ON  L0G2M0

Canada

416-647-9999

Why  the phone number is all of a sudden included baffles and irritates me. Customers would hunt me down to the end of time if I were to print there phone number like that on their envelope or label. There must be literally millions of regular and oversize lettermail pieces addressed each week that pull the data from that Order Details link not to mention the secondary address labels I always use on parcel service pieces. 

I don't get it, Why is the phone number included now? I doubt most users purchasing Canada Post labels would bother using that link at all. 

[lotzofuniquegoodies]

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@kawartha-ephemera wrote:

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@cumos55 wrote:

Asking for a buyer's telephone number is a shipping preference.

The customs form for shipping to the US requires the buyer's telephone number

---

Yes requesting phone number is an option in preferences but what seller would choose to not ask for it, as you say it is a requirement for the customs form. Not only that I would argue having the number for customer service is maybe more important. I had cause to phone a Quebec customer just last month to clear up some confusion quickly to everyone's benefit, so I sure am not about to stop asking for a phone number.

My irritation is that ebay a couple months back suddenly started appending the customer's phone number as the last line of their shipping address. As a result when using the  "copy address" link found in Order Details one now gets this when pasted to print jobs,

Jane Smith

100 Ebay Blvd

YOUR TOWN ON  L0G2M0

Canada

416-647-9999

Why  the phone number is all of a sudden included baffles and irritates me. Customers would hunt me down to the end of time if I were to print there phone number like that on their envelope or label. There must be literally millions of regular and oversize lettermail pieces addressed each week that pull the data from that Order Details link not to mention the secondary address labels I always use on parcel service pieces. 

I don't get it, Why is the phone number included now? I doubt most users purchasing Canada Post labels would bother using that link at all. 

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The reason for the phone number is a back up to a valid email address if there is a problem with the customs. I'm not sure if phone number "trumps" email address or vice versa. The phone number has always been a requirement for courier shipments. If customs were to use the garbled email address, not sure how reliable that mail would be to filter to the buyer. At least on the customs invoice it shows the sellers phone number and actual email address. The shipping label which some sellers use only shows the phone numbers. (From and to) With the updated barcode label(going forward) that information will all be available to customs on their screen. If you were to use 000-000-0000 for example and there were problems you could potentially risk delays.

-Lotz