w~~_7.JPG "pjcdn2005"){kind=avatar}
K!~~_7.JPG "bunbar"){kind=avatar}
Hello everyone,
Welcome to our weekly chat. The thread will remain open for the next 24 hours or so, please go ahead and post at your convenience.
Open issues:
- CA Shopping cart erroneously applying free shipping on multiple orders
- Login redirect to foreign eBay sites
- Automotive listings losing images when changing duration to GTC
- Best Offer on listings that didn't have it in the first place
- Errors when uploading more than one tracking number at a time (repeated, erroneous numbers saved)
- Request Total unavailable
Updates:
- Anchor Store coupon not working/only working on AU site - Issue has been identified and is being worked on between eBay and PayPal. In the meantime CS has been provided with tools to help affected sellers with a work around.
- Printer friendly Order Details page missing items - Resolved - fix rolled out or to roll out soon.
- Selling limits live items count discrepancy - We are investigating further.
- Missing Tracked Packet destinations - still no update from PayPal and Pitney Bowes
- Combined shipping offers not shown to international buyers - ticket open
If anything is missing, please let me know. Thanks!
@rose-dee wrote:
raphael@ebay.com wrote:
Guides are currently broken on eBay.ca. There is a team working to bring to us the newest version of the Guides platform.Do you know whether this means the content itself will be retained? Any ETA?
I've spent quite some time and care on my "Guides" and wouldn't want to have to re-input everything from scratch. I doubt I even have the text saved by now.
Hi rose-dee,
Unfortunately, I don't have an ETA for this. But as Maureen pointed out, you may be able to retrieve your guides from another eBay site (she found hers on eBay.co.uk).
If you log into ebay.co.uk, and go to the bottom of your seller ID page, you should see Guides under Collections and Followers. At least that's what worked for me although I did create both on ebay.co.uk.
Although I see zero guides for you there.
@rose-dee wrote:
Last week I brought up an issue concerning feedback padding (listings offering FB for sale). You replied (Post #47, Aug.3), but I didn't have a chance to respond.
You indicated you would investigate the one example I provided, but my real point was not that one particular seller was doing it, but that it's clearly a more widespread problem.
Someone at eBay really should take 5 minutes to type "feedback" into the general search box and look through the pages of results to see how many people are currently selling FB, and remove them all -- immediately. Surely eBay has the capacity to do so.
Can you please pass this suggestion along to the powers that be? Such flagrant selling of FB is unfair to sellers who work hard for (and value) our FB, even if eBay itself believes FB has become irrelevant. It's an affront to see such an egregious violation of policy being openly carried on week after week with impunity by so many sellers. Thanks in advance for dealing with this.
With literally millions of new listings on eBay every day, as much as we would like to, we don't have the resources to reactively scrutinize the site for policy violations. We have to rely on user reports and our own detection filters for that, and even then, some things get through. Also, limited resources mean we have to prioritize what problems we look to solve for, and with less than 10,000 listings advertizing feedback (search on eBay.com), this is hardly something that can cause real harm to legitimate sellers.
With that said, I hate seeing such blatant breach of policy as much as you do, so I have asked someone to look into it. What's important to understand though, is that even if we removed all of these listings today, they would inevitably come back and in order to catch them again, we would have to assign someone to this full time, something that we can't afford to do without taking resources away from more important things, like catching actual fraudsters.
@rose-dee wrote:
raphael@ebay.com wrote:
@rose-dee wrote:
raphael@ebay.com wrote:
Guides are currently broken on eBay.ca. There is a team working to bring to us the newest version of the Guides platform.Do you know whether this means the content itself will be retained? Any ETA?
I've spent quite some time and care on my "Guides" and wouldn't want to have to re-input everything from scratch. I doubt I even have the text saved by now.
Hi rose-dee,
Unfortunately, I don't have an ETA for this. But as Maureen pointed out, you may be able to retrieve your guides from another eBay site (she found hers on eBay.co.uk).
So... if I understand your answer, that means that yes, the content will be dumped and gone forever once the new system is in place?
Not sure how you read this from my answer. No, that's not what I meant at all.
@pjcdn2005 wrote:
raphael@ebay.com wrote:
@bunbar wrote:
It wont connect me to the post office in Canada, unless I'm going about it the wrong wayYour item was listed on eBay.com with the item location set as Champlain, New York. Consequently, the site thinks you'll be shipping this with USPS.
If you want the site to take you to Canada Post (PayPal) for shipping labels, you have to list on eBay.ca and specify an item location within Canada.
In my experience it doesn't matter which site the listing was done on or where the item is located. It only matters which site you are on when you click print label.
If I click on print label on .ca on a listing done on .com or ,ca it takes me to PayPal to print a Canada post label. If I click on print label on .com it takes me to print a USPS label for both com and ca listings. Canada is the item location on all of my listings.
Actually I think you are right there, at least, for items listed on eBay.ca. I'm not sure that the site would know to send a seller to PayPal labels if the item was listed on eBay.com with an item location in the US.
@rose-dee wrote:
I thought I'd post a follow-up to my dilemma from last week concerning the buyer who informed me she hadn't noticed she'd purchased a sewing pattern, and not an actual garment, and was (rather belatedly) asking for a refund when the item was already in transit.
I decided to refund the cost of the item ($12.95US), but not the original shipping, which I did immediately. I advised the buyer I was refunding in good faith on the understanding she'd return the item to me once she received it, although I doubt that will ever happen.
I felt that since the cost of U.K. to Canada shipping to return a $12.95 US item was almost equal to the item value, refusing to refund until the item was returned might simply anger the buyer and invite trouble (a spurious INAD case, or just negative FB). So I lost the item and the $12.95 US, but it likely bought me some protection of my perfect selling record.
So my question is: can eBay not provide some specific rule/policy to better protect sellers in situations of buyer remorse, inattention to listing details, or change of mind? In other words, if a seller refunds in such an instance, prevent a buyer from being able to open a case or leave FB?
This would seem fair, especially if a seller loses both the item and the money by accommodating such a buyer. I'm sure this scenario must play out every day on eBay.
As I explained last week, Feedback isn't really connected to whether a transaction is completed, refunded, cancelled or not. Even if any of these outcomes play out, feedback still only represents a buyer's general opinion of the experience with the seller.
Also, since feedback now basically counts for nothing, I don't anticipate much focus on solving for such problems, which are what we would call 'edge cases'.
"Also, since feedback now basically counts for nothing,...."
Could you please explain what you mean by "nothing".
As a buyer I rely very heavily on feedback left by other buyers (both the total count and comments) to decide if I want to deal with a seller or not. It is not "nothing" for me. I suspect the same is true with many (most ?) other eBay buyers.
(PS - I buy on eBay under a different User ID)
