Hello everyone,
Welcome to our weekly chat. The thread will remain open for the next 24 hours or so, please go ahead and post at your convenience.
Open issues:
- CA Shopping cart erroneously applying free shipping on multiple orders
- Login redirect to foreign eBay sites
- Automotive listings losing images when changing duration to GTC
- Best Offer on listings that didn't have it in the first place
- Errors when uploading more than one tracking number at a time (repeated, erroneous numbers saved)
- Request Total unavailable
Updates:
- Anchor Store coupon not working/only working on AU site - Issue has been identified and is being worked on between eBay and PayPal. In the meantime CS has been provided with tools to help affected sellers with a work around.
- Printer friendly Order Details page missing items - Resolved - fix rolled out or to roll out soon.
- Selling limits live items count discrepancy - We are investigating further.
- Missing Tracked Packet destinations - still no update from PayPal and Pitney Bowes
- Combined shipping offers not shown to international buyers - ticket open
If anything is missing, please let me know. Thanks!
@mjwl2006 wrote:
Given the emphasis being placed on Product Reviews and the attention given to Reviews left on a member's profile, can I systematically review each one of the 1,033 products that I have for sale using the product reviews I have already included in my listings? That's my biggest beef about Product Reviews. I'm fairly confident that I know more about the products I sell than anyone else and I'm forthright about their strengths and weaknesses. What's to stop a seller from reviewing their own items?
Reviews being attached to the product being sold and not a seller's own listings, line any other user you are free to review whatever product you want.
With that said, the spirit of product reviews is that consumers are reviewing the product (like it's been there for a long time on a very large competitor site that shall not be named), not the seller of said product. It's not so much about how much one knows about the product as it is about hearing from people who purchased and used it.
@pierrelebel wrote:
"Also, since feedback now basically counts for nothing,...."
Could you please explain what you mean by "nothing".
As a buyer I rely very heavily on feedback left by other buyers (both the total count and comments) to decide if I want to deal with a seller or not. It is not "nothing" for me. I suspect the same is true with many (most ?) other eBay buyers.
(PS - I buy on eBay under a different User ID)
I should have been more clear. FB now counts for nothing against a seller's performance rating according to eBay.
@rose-dee wrote:
raphael@ebay.com wrote:Unfortunately, I don't have an ETA for this. But as Maureen pointed out, you may be able to retrieve your guides from another eBay site (she found hers on eBay.co.uk).
So... if I understand your answer, that means that yes, the content will be dumped and gone forever once the new system is in place?
Not sure how you read this from my answer. No, that's not what I meant at all.
I suppose it was that you were suggesting I go to another site, to find my reviews. As 'mj' said, they're not on U.K. either.
So could you please clarify whether the content of Guides will be retained or not once the new system is in place? In my particular case, can I expect them to reappear on the new system?
I don't know the answer to this question. I merely suggested to try what MJ had suggested, which worked for her.
I wish I could give you a better answer.
@rose-dee wrote:
raphael@ebay.com wrote:
With literally millions of new listings on eBay every day, as much as we would like to, we don't have the resources to reactively scrutinize the site for policy violations. We have to rely on user reports and our own detection filters for that, and even then, some things get through. Also, limited resources mean we have to prioritize what problems we look to solve for, and with less than 10,000 listings advertizing feedback (search on eBay.com), this is hardly something that can cause real harm to legitimate sellers.
With that said, I hate seeing such blatant breach of policy as much as you do, so I have asked someone to look into it. What's important to understand though, is that even if we removed all of these listings today, they would inevitably come back and in order to catch them again, we would have to assign someone to this full time, something that we can't afford to do without taking resources away from more important things, like catching actual fraudsters.
Raphael, the whole reason this was brought to some sellers' attention was that one poor seller legitimately listing an item in which "feedback" was a necessary part of the description, was caught and told he couldn't list. Any human reading his listing title would understand immediately it had nothing to do with eBay FB. Which must mean it was a "bot" that caught him, yet somehow missed the hundreds of real offenders.
This seems crazy. Surely bots could be better programmed to recognize these things. There are, after all, certain key words that occur over and over again in such listings, such as: "I will leave you 5-star feedback".
I have to disagree that 10,000 sellers of FB can't do real harm to legitimate sellers. I think they undermine the whole point of FB, which buyers do still rely on to make purchases. Besides, there may be ca. 10,000 sellers, but how many buyers have there been? That's where the problem affects the rest of us.
As I said earlier, I have flagged this with the appropriate CS group. It does come down to CS (and their systems) to deal with those. Thank you for your report.
