Q~~_7.JPG "rainbow71113"){kind=avatar}
w~~_7.JPG "pjcdn2005"){kind=avatar}
Hello everyone,
Welcome to our weekly chat. This week, the thread will only remain open for the day as I will be unable to come back to it tomorrow. Sorry for the inconvenience.
Open issues:
- CA Shopping cart erroneously applying free shipping on multiple orders (under investigation)
- Automotive listings losing images when changing duration to GTC
- Best Offer on listings that didn't have it in the first place
- Errors when uploading more than one tracking number at a time (repeated, erroneous numbers saved)
- Request Total unavailable
Updates:
- Login redirect to foreign eBay sites (resolved)
- Anchor Store coupon not working/only working on AU site - Issue has been identified and is being worked on between eBay and PayPal. In the meantime CS has been provided with tools to help affected sellers with a work around.
- Printer friendly Order Details page missing items - Resolved - fix rolled out or to roll out soon.
- Selling limits live items count discrepancy - We are investigating further.
- Missing Tracked Packet destinations - still no update from PayPal and Pitney Bowes
- Combined shipping offers not shown to international buyers - ticket open
If anything is missing, please let me know. Thanks!
Good Morning Raphael. I signed up for a store yesterday on .ca. When I look at my store on .com all the prices are in USD, which is great but when I look at my store on .ca, all the prices are in USD even though it is a Canadian $ listing. That seems weird.
Also when I go to ebay.UK and look at my store, the amounts are in Canadian. Which is what they should be on .ca. Weird.
And on the German website it shows in Canadian dollars too? So on the US and Canadian it shows the prices as USD and on the UK and German ebay sites it shows it as Canadian.
@musicyouneed wrote:
Good Morning Raphael. I signed up for a store yesterday on .ca. When I look at my store on .com all the prices are in USD, which is great but when I look at my store on .ca, all the prices are in USD even though it is a Canadian $ listing. That seems weird.
Hi musicyouneed,
Store pages are designed to show prices in the buyer's currency. Are you logged in when you look at these pages? Are you using a VPN or anything else that might make your IP address look like you're located in the United States?
@rainbow71113 wrote:
Whenever I list music books they default to Like New even when I chose Good before listing, I have to always go into the listing and revise them.
Also, when is Canada going to get variation listings for magazines?-I’ve seen some already for US and UK sellers
Hi rainbow71113,
For the condition, can you give me more details? Does it do this for all song books, or only for old (vintage) ones? Can you share a couple of item numbers for listings that had that problem?
Variations - I'll have to engage with the selling team to find out whether there is a reason for not turning that on for the Magazines category, if no issues then we can turn it on.
@pocomocomputing wrote:
A seller received an offer for an eBay store for 25% off for four months. But the prices are for old store rates.
The sellers called eBay and the prices are incorrect and was given the correct store prices. The promo needs to be corrected (as usual for eBay.ca promos).
In my opinion the stated rates in the email should be honoured as it is false advertising to "bait and switch". Most companies would honour the email rates for anyone who received the email until corrected. What will eBay.ca Canada do for this seller?
Hi pocomo,
I have alerted the promo team of this. Thanks for reporting.
@silverpinups wrote:
Hi Raphael,
I'm seeing the opposite from "musicyouneed". When I look at my store on eBay.com all the prices are in CDN, and when I view my store on eBay.ca all the prices are in USD.
Why is this? Is it perhaps from my viewpoint only?
Thanks....
When I look at your store on eBay.ca, I see CAD prices.
For sure it has to do with your internet connection. The IP address is what we use to determine where a buyer is located, are you using a VPN connection that might alter your IP address? Also, does it change anything whether you're logged in or not?
Hello rose-dee,
@rose-dee wrote:
Hi Raphael,
May I ask you to please confirm that in the current promo, as long as an item is listed during the promo period it doesn't matter when it sells, provided the sale price is $50 or more (and all the other stipulations are met)? Is that correct?
Yes. To qualify, items only have to be listed during the promo period.
@rose-dee wrote:
Also, I presume that $50 is in CDN for the .ca side of the promo and $USD on the .com side? I'm asking because by activating the promo on .ca, I notice it's been activated on .com as well.
Thanks!
The promos on eBay.ca and on eBay.com aren't one and the same. They are 2 promos running in parallel. Please refer to the terms linked to when you look at the promo on eBay.com to see how that one works (likely the same).
