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Anyone have any experiance getting a negative removed in a case of a buyer very obviously leaving negative feedback in response to a UID being opened against them?

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I just want to provide an example of a situation I'm dealing with right now about why it makes sense to wait before filing a case.

 

It's not an eBay item, but it is an item I have listed on another site valued at just under $2,000.

 

The buyer purchased the item and then virtually disappeared.

I emailed many times and received no response.

 

I just received a message telling me that the secretary would issue the check and to please gift wrap the item before shipping as it's a gift.   Who asks for the item be wrapped so you can't inspect it?  Well, someone who is a very busy professional.

 

The buyer has blocked all messages from the site because they're too intrusive.  I get that.

 

Even though I don't have the check yet I'm pretty sure it will arrive.

 

Had it been an eBay item where a case had to be filed I likely would have lost the sale or at the very least put it in serious jeopardy.

This is a nice sale for me.

 

So, yes.......... the way one files cases likely has something to do with the items being sold.

 

 

P.S.:   I too think that eBay is about to move to a rating system and the FB system is about to see a huge change.  Good Riddance.

It has caused more problems than it's solved.

Message 41 of 69
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@i*m-still-here wrote:

@captivatemedia wrote:

 

I had heard rumors a while back about Ebay coming out with a new way of doing things in that if someone buys something, it stays available for someone else to purchase until payment is received. 


(1) Yes, so what happened to that?

 

(2) I'm not sure how this thread turned to a debate on when to file UIDs.

(3) I wait for a month or more and I've made a lot of money doing things that way.

_______________________________________________________________________________________

 

(1)  It has been implemented on .com in fits and starts, apparently on a trial basis, but I'm sure it will be everywhere soon.  There is a lot of discussion and angst on the subject on the U.S. seller boards.  Word from the Pinks is that it's coming to .ca too.  One of my listings was an experimental "guinea pig" for this programme -- it wasn't a pleasant experience. 

 

(2)  I thought this was an open discussion.  The OP's issue, in a larger context, was how to manage UICs so that negative FB can be avoided, and by extension what other sellers do.  I think that's exactly what we've been talking about.  What does it matter if we expand on the subject anyway?  If you find it irksome or boring, there is no obligation to participate. 

 

(3)  Well, I would call this layaway.  The problem with that concept on eBay is that most of the seller resources to handle unpaid items and many other issues are time-limited.  If you haven't received payment in, say, 40 days on a valuable item, not only might you be missing out on an immediate sale from another buyer if that item were still listed (or could be re-listed), but the clock is rapidly ticking on your options should you not be paid.  This is one reason why eBay now discourages true layaway (which I used to offer a few years ago).  Long payment times just don't work with the "new" eBay.  

 

I wish you a good outcome with a buyer who purchases a $2,000 item, has someone else send a personal check for it, and then cuts off all email communication.  It may work well if you aren't dependent on the income from your business.  This wouldn't work on eBay either (or in a B&M store for that matter). 

Message 42 of 69
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Ouch!

 

Smiley HappySmiley HappySmiley Happy

Message 43 of 69
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I as a seller get annoyed when buyers don't pay within a week.. I as a buyer never buy unless i can pay right away because that is real life .. I as a seller could care less how a buyer feels about Unpaid case there the ones that forgot to message me or pay ... \

 

Buying without paying is just stupid and even though it may bring in some extra sales I think ebay should force immediate payment on everything because outside of ebay that is how life works..

 

I could just imagine going in to futureshop and being like hi I have never bought something from here you have no clue who I am can you just hold this very last hot selling item for me for 7 days please and i may or may not pay for it after 7 days

Message 44 of 69
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Buying without paying is just stupid and even though it may bring in some extra sales I think ebay should force immediate payment on everything because outside of ebay that is how life works..

 

They can't force immediate payment on auctions and for FP, the seller can require immediate payment. As a seller I would rather have that choice rather than have ebay decide when a buyer has to pay.

Message 45 of 69
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P.S.:   I too think that eBay is about to move to a rating system and the FB system is about to see a huge change.  Good Riddance.

It has caused more problems than it's solved.

 

Be careful what you wish for. It may work well in some sense but it could also be negative in other aspects.

I don't know exactly how this would affect us here but it's possible that part of the rating will be based on the percentage

of packages received 'on time' by the buyer. That suggests that if there is no tracking there is no way to tell if it was received on time.

 

Someone on facebook posted screenshots of some of the survey referenced to earlier. If you're interested and have a facebook account, you can see it at https://www.facebook.com/johnny.masada.3

 

Message 46 of 69
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In my mind I had a simple 5 star system the way another site is doing now.

 

SO simple and direct.  I hate the whole FB thing, but I have figured out how to do it well both as a buyer and seller.  Stupid Game.

I even hate just the actual work involved in completing it.  

 

I wasn't taking into account the way eBay has complicated themselves to another universe of FB-production and can't back down now.

 

 

Message 47 of 69
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It didn't take me long into this thread to see that the issue of filing cases and immediate payment is different for each and every seller.

 

I love impulse buys and sometimes it takes my buyers time to get their ducks in a row so they can pay.

Sometimes they have to digest the fact that they just committed their next paycheck to me.

Sometimes they are very computer illiterate and don't check their messages constantly.

................. and occasionally I just get a stupid buyer who didn't get that it's not a game and you do actually have to follow through and pay.

 

However, other sellers have different kinds of buyers so they do things a different way.

 

Thing is............... Generalizing from your kind of buyer to mine does not work and that's what posters are trying to do.

 

Clearly what works for me does not work for others and vice versa.

 

Message 48 of 69
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@i*m-still-here wrote:

Clearly what works for me does not work for others and vice versa.

 


Quite true, but I have trouble understanding how offering buyers more than a month to pay as a matter of selling principle can work on eBay.  As I said, one would run into the whole issue of buyer and seller protection expiring.  I gave up on such "layaway" arrangements a couple of years ago when eBay introduced all its new claim policies and procedures. 

 

In any event, I would think most people these days have credit cards for truly impulse purchases, which can be used via Paypal to buy on eBay, as I'm sure you know.  

 

What sort of items do you sell?  Maybe this information would make it clearer how this payment procedure works for you on Ebay. 

Message 49 of 69
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Rose , I sell all kinds of items for now but all collectible, vintage, and/or antique.

 

It works for me and I've made a lot of money doing things my way.

 

How would you know it doesn't work if you if you file early?

 

All I can say is that its' a different mind set (mine is).   I don't consider an item sold until I'm paid.

Pushing the BIN button is a purchase order for me and sometimes POs fall through.

 

 

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Just a note, I wait 32 days before the case is opened (I chose the longest and let the automagic process handle it). Some of my customers compile orders over a matter of a couple of weeks which is aok by me. I sell somewhere around 100 items a month, at any given time, I usually run one buyer who hasn't paid and gets a case after the 32 days, and another that takes more than a week to pay. The vast majority pay right away or within a couple days.
Message 51 of 69
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@i*m-still-here wrote:

 

How would you know it doesn't work if you if you file early?

 


It wouldn't work for me because I generally can't afford to have an item (particularly one that is in high demand and getting a lot of hits/watchers) sitting in limbo for a month on the kiss-and-promise payment plan.  That would be just too long for me to be able to manage on eBay and still make a profit every month, which I need to do. 

Message 52 of 69
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Rose, I'm not sure your answer makes sense.

 

The question was obviously:  How do you know you won't eventually get paid if you haven't tried it?

 

But I think you knew that and chose to side swipe the question.

 

 

Message 53 of 69
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@i*m-still-here wrote:

Rose, I'm not sure your answer makes sense.

The question was obviously:  How do you know you won't eventually get paid if you haven't tried it?

 But I think you knew that and chose to side swipe the question.

  


My answer was clear enough -- eventual payment or not, I really don't care to get paid at a buyer's whim, especially if there is no communication whatsoever.  EBay made the UIC process available because there was an issue with non-payers.   And I really don't think that giving a buyer 2 reminders and 7 to 8 days to respond before moving on to an UIC is unreasonable, which is my policy.   

 

As I explained, it doesn't work for me from a business perspective to have items in limbo for an indefinite period, unlisted and unseen, when they might be sold to someone else in the meantime.     

 

My guess is that most other sellers would find a very long waiting time for payment unworkable on eBay now, for the same reason -- which has in fact been expressed by others on this thread -- items sitting in never-never land, unlisted, sold but not really sold.  There is good reason you almost never see layaway on eBay anymore.  Some sellers with larger margins, larger inventories and larger volume can probably afford to be more magnanimous with time, but I'd bet the majority of small to medium-sized sellers who rely on their eBay income can't operate that way.   

 

EBay must agree with this concept, because they are forging ahead with the "listed until paid for" policy.  I personally have objections to eBay's use of that measure to enforce immediate payment (I prefer to make my own choice concerning payment time).  However, one of the thorns in eBay's side has been the longstanding problem of non-payers, and eBay found this solution to deal with it.  EBay likely also needed to streamline the payment process now that they have commercial giants on the site who don't want to be dealing with individual buyers' requests for extended payment times.  Why should they bother, with thousands of other buyers waiting in line?  

 

I rarely use "Immediate Payment Required".  Yet almost all of my buyers pay immediately for their purchases, with the occasional one taking a day or two.  I'm always happy to extend that a few days or even a week or two more upon request, but a month or more - no.  I have never actually been asked for such long terms, and would never offer such in my listings.  As I said, people have credit cards for those situations. 

 

As far as very long payment terms are concerned, I have no doubt most buyers would eventually pay if given 30+ days to do so, but eBay's policies are not aligned with what is essentially a "layaway" arrangement.  Sellers (and buyers) who don't follow the eBay flow chart will have a much more difficult time if something does go wrong.  

 

As a thought experiment, consider this: You accept an arrangement from a buyer for Paypal payment 35 days after a sale (or by cheque, which effectively means up to 45 days until the cheque clears).  However, you have 15 watchers, one of whom had decided to purchase the item the next day.  So that same item might have been sold, paid for and shipped to another buyer during that timeframe, FB given and received, the transaction closed, and on to the next.  Instead, it has disappeared from your store, unavailable.  

 

In the meantime you wait for Buyer #1, who sends a cheque on Day 35.  It takes a week to arrive and another to clear.  What can you say to a new EBay buyer who perhaps wasn't aware that their ability to make a claim has expired by the time they receive their item, not to mention an ability to leave feedback?  The seller gets no FB as a consequence.  The seller has no recourse through eBay to deal with a buyer who in fact doesn't pay.  What if there are delivery problems but the INR process has expired?  What happens to the buyer's Paypal coverage?  What if the buyer runs into financial problems and can't afford the purchase after all, so stops payment on the cheque?  Both buyer and seller could run into a lot of trouble as a consequence of the lengthy time period.  As a matter of fact, a lot of the transactional data starts to drop off the map by that time - how does a seller establish a history on eBay that way?  How can this possibly be workable for sellers or buyers on a regular basis?     

 

Other venues may still work for such selling modes, but in my view eBay isn't, not anymore at least.  EBay just isn't set up now to handle extended transactions:  it wants buyers who pay promptly, sellers who ship promptly, and transactions that are concluded quickly. 

 

 

Message 54 of 69
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Rose, 

 

I'm saying that waiting a month (or so) prior to filing for nonpayment works for me and some other sellers concur.

Other sellers have posted that for them if there has been no payment they file at the earliest possible opportunity and that works for them.

 

No one is right or wrong.

 

However, you seem to be arguing that your way is the way everyone should do things and that might be the only wrong option in the mix.

 

 

 

 

 

 

 

 

 

 

 

Message 55 of 69
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@i*m-still-here wrote:

 

However, you seem to be arguing that your way is the way everyone should do things and that might be the only wrong option in the mix. 

 


That's certainly not what I'm arguing; I'm not sure how many times or in how many ways I have to say it.  Your system, if used on a regular basis, is simply more risky, both for buyer and seller, based on the way eBay is currently structured.  Why voluntarily add another layer of risk to an already challenging selling venue?  To those sellers however who are happy to give their buyers 30 or 40 days (and pay by personal cheque), I say, fill your boots.  EBay will soon make that choice moot in any event. 

 

I think my seller ratings speak to the fact that following eBay's "flowchart" does get results.  As I say, I have yet to ever be asked by a buyer for long payment terms anyway, and I wouldn't openly offer it (I used to years ago).  No one should really need more than a couple of weeks to pay for an eBay purchase.  I work with the existing eBay system, what's the point of trying to swim against the tide?  Why not show us your ID and let posters here judge for themselves?

 

You enjoy having the last word, so feel free to end this string.  There's nothing more I can possibly add. 

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Yet at every turn you point out that your way is really the right way.

 

The End????

Message 57 of 69
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I HATE THIS SYSTEM .....LOL

 

quick rant for fun because I can;t tell the buyer to give there head a shake...

 

Buyer from US paid 20th shipped 22nd as stated within 2 business days

 

Expected arrival 4-10 business days /////ITEM ARRIVED On 4th business day

 

Shipping cost $5.53 +15 cents Envelope+5 cents labels+ Plus 40 cents in ebay fees =$6.13 ///BUYER PAID $6

 

MY COST on Item $6////Sale Price $6 = A LOSS

 

Feedback
Neutral


 Slow shipping for the price I paid

 

Contacted buyer was Told I should notify them before they HAVE to Contact me

 

Brown box marked shipped date in view order details and notification sent to email .. WHY DID THEY HAVE TO CONTACT ME ?

 

LOL I hate when these things happen when I am on nights shifts as It is the only time in my life i have no patients for idiots

 

 

 

 

Message 58 of 69
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@i*m-still-here wrote:

Yet at every turn you point out that your way is really the right way.

 

The End????


 It isn't my way, I didn't set the current policies; it's eBay's way and I've simply decided to fall in line because it makes selling easier.  Please re-read my earlier posts more closely. 

 

I have to wonder how many times on eBay recently you have agreed to a 30+ day payment arrangement.  On this site, my view is that such payment arrangements are a disservice to the buyer as well as the seller. 

 

I really have to leave this thread now, sorry you can't understand me. 

 

 

Message 59 of 69
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"I have to wonder how many times on eBay recently you have agreed to a 30+ day payment arrangement."

 

The way I see it, "on eBay" is important for most sellers here but, for some sellers, eBay is only one of many aspects of our sales and marketing programs.

 

As a large retailer and wholesaler, it has always been a standard for me to receive terms of "net 30 days" from most of my suppliers, including every auction house in the world with whom I have done business.

 

Similarly, when selling through a philatelic auction house, it has been a standard to wait 45 days to get paid.

 

When selling at wholesale prices to other dealers, I have no hesitation granting terms of 30 days.  In fact, I often offer extended terms with payment spread over up to six months with post-dated cheques if it makes sense and allows a transaction to be completed.  The goal here is to complete a sale.  If it means extending credit to the credit worthy buyer to do so, I have no problem with it.  It is good business.  I would rather get a sale and see the money coming my way over the next six months than not have the sale at all or sell at a much reduced price.

 

This is where many eBay sellers see it differently as most of their sales and marketing experience is limited to the online world (eBay and possibly other venues) with most expecting payment within hours or a few days.

 

I am not suggesting or recommending sellers should all start offering extended terms of payment. No. 

But it is important for all readers to understand there is a "real world" out there, outside eBay and online commerce, where extended terms of payment are normal and accepted method of doing business.

 

 

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