There is a known delay in arrival of small shipments from (particularly) China.
There are several reasons for this, many not the fault of the seller.
- CBSA is carefully vetting packages from China for fentanyl, which has killed over 500 Canadians so far this year. China is cooperating with this
- Canada Post and most western postal services have instituted a slowdown on processing low value, untracked parcels from China, due to a dispute in the Universal Postal Union, over a loophole used by China, which shifts the cost of delivery from China Post to Canada Post (and the USPS, Royal Mail, Postes Frances, Deutsche Poste, etc).
- Some crooked sellers , usually but not always, do not ship anything, and refund when there is a complaint. They keep the money when the customer does not complain.
- Sellers use cheap untracked and sloooooooow Surface shipping services.
but one vendor insinuated that I received the order
Open an Item Not Received Dispute in the Resolution Centre at the bottom of this page.
Since you have already contacted the seller, you can skip that suggestion.
Ask eBay to step in and escalate to a Claim.
If the seller cannot prove delivery (not shipping, delivery) you will be refunded.
You have 30 days from last estimated date for delivery to open a Dispute,
If that deadline has passed, come back and we can explain the Paypal dispute process.
You are covered.