10-12-2012 08:33 PM
seller has canceled item do to family emergency, is this allowed? how do i get a refund and should i open a case? i emailed three days after payment wondering when item would be shipped and got the reply on oct. 9.
10-12-2012 09:47 PM
Open a dispute on ebay, after that process you will be refunded most probably.
10-12-2012 10:05 PM
So strange that buying and selling on eBay is so often fatal to family, pets and trucks.
File the Item Not Recieved Dispute. You also have 60 days to leave feedback and Detailed Seller Ratings.
10-13-2012 02:51 AM
It took the seller that long to come up with an excuse? They could have sent the item the day after you paid.
"So strange that buying and selling on eBay is so often fatal to family, pets and trucks."
LOL! That is so true.
10-13-2012 05:05 AM
Hello 'peachmay',
Is what allowed, a family emergency? 😄 Oh, how I envy those with perfectly healthful lives where nothing ever goes wrong. I've never had one of those, so I tend to be a bit lenient with people. But as the saying goes, "The show must go on", and it is ever-so true in business.
You don't say exactly when you paid on the 28th, but even if it was very late, the seller should have had your item in the mail absolutely no later than Oct 5th. A seller has 7 days in which to mail the item. Assuming the 'emergency' is not his own (a guy with a heart-attack is not doing ebay), he should have tended to his business obligations swiftly all the same, - either shipped it within the week, or refunded you with sincere apologies. Even if he simply could not get to a computer any sooner than his message on the 9th, he ought to have refunded right away and then replied about cancelling.
If you have been refunded, you will get a paypal notice in your regular email that says "Your payment has been refunded". If that is not there, in spite of his alleging that the deal is cancelled, you will need to open an 'Item Not Received' dispute, and escalate to a claim as soon as possible.
The following link tells you how to go about it, although you may already know. There is a link to the Resolution Center you can use. You have to do it within 45 days from having paid, and of course, - you have 60 days to leave feedback.
http://pages.ebay.ca/help/buy/item-not-received.html
10-13-2012 02:32 PM
As the seller has not yet refunded the money, go for the unpaid item dispute.