eBay

jdj53 · ‎07-22-2015

Received a ceramic jug today from a U.S. Seller using Global Shipping Program. Jug arrived completely smashed with box caved in. It has a Canada Post wrapper with Apology from Canada Post for item damaged during shipment. It has a label on the side from Pitney Bowes, Mississauga. I assume that is where the packag arrived from Erlanger,KY. I contacted the seller and sent pictures of the smashed jug., He replied that the package was insured from USPS and he would get back to me. Depending on his reply and if he doesn't automatically refund, should I go through EBay or PayPal with a claim?

jdj53 · ‎07-22-2015

I'm already thinking that eBay I as the way to proceed if necessary. I will give the seller a few days to get back to me.

pierrelebel · ‎07-22-2015

http://pages.ebay.ca/shipping/globalshipping/buyer-tnc.html

"Lost, Damaged, or Undeliverable Items; Valid Delivery Address Required. If a GSP Item that you purchase is not delivered to the delivery address specified by you or to the collection center near you that is designated by the shipping carrier, it is damaged, or it does not match your Seller's description, your purchase may be covered by the PayPal Purchase Protection program. More information about PayPal Purchase Protection may be found here. The delivery address that you specify must be within an eligible country and must be a valid and complete delivery address. The delivery address that you specify may not be a Post Office (P.O. Box), Army Post Office, or Fleet Post Office. eBay and Pitney Bowes shall have no liability and shall have, in their discretion and in any manner that they prefer, the right to dispose of or liquidate GSP Items that eBay or Pitney Bowes conclude are undeliverable, for whatever reason. If eBay or Pitney Bowes conclude that a GSP Item is undeliverable and elect to dispose of or liquidate a GSP Item, title to the GSP Item shall transfer automatically from your Seller to eBay and/or any third party designated by either eBay or Pitney Bowes (as eBay and Pitney Bowes may elect), at no cost and for no consideration to either eBay or Pitney Bowes and/or to any third party designated by eBay or Pitney Bowes, and eBay and Pitney Bowes and/or any third party designated by eBay or Pitney Bowes shall retain all proceeds (if any) received from the disposal or liquidation of the GSP Item. eBay or Pitney Bowes may also elect to return to your Seller any GSP Items that eBay or Pitney Bowes conclude are undeliverable. eBay shall not be responsible under the PayPal Purchase Protection policies if eBay concludes that a GSP Item is not deliverable to your designated delivery address or to the collection center near you that is designated by the shipping carrier, for any reason, including because the delivery address that you provide is incorrect, incomplete, or inaccessible. In addition, certain third party shipping carriers may require that the designated recipient of a GSP Item be present to receive delivery; where in-person delivery is required, you shall be solely responsible for ensuring that the designated recipient is available to receive delivery. "

jdj53 · ‎07-22-2015

Thanks for your reply, pierre. The package was in my postal box with this Canada post wrapping saying it was damaged. So, you are saying I should go through PayPal, rather than eBay Buyer Protection?

pierrelebel · ‎07-22-2015

Give PayPal a call and ask them how to proceed to get your money back (both the payment made to the seller and the payment made to Pitney Bowes)

pjcdn2005 · ‎07-22-2015

Go through ebay as it sometimes be easier to deal with gsp claims with them. The seller's insurance was only for where he shipped the item...Kentucky. After that, the gsp is responsible for any damages. File an item not received claim and if there is a section to add comments, write that it is a gsp transaction and that it was damaged in shipping. The seller might have a temporary hold on the money for that transaction but in the end they shouldn't be out any money and will not receive any defects.

pjcdn2005 · ‎07-22-2015

The gsp is also covered by the MBG. It probably isn't mentioned in the page that you quoted because there was no MBG in Canada at that time.

The item was not as described in the listing

If the item doesn't match the listing description, your purchase may be covered by the eBay Money Back Guarantee. Learn more in the eBay Global Shipping Program buyer terms and conditions.

http://ocsnext.ebay.ca/ocs/sr

pjcdn2005 · ‎07-22-2015

On that page that I quoted, I am almost positive that it used to mention both the MBG and the Paypal Protection plan. I wonder if Paypal is still dealing with gsp claims.

00nevermind00 · ‎07-22-2015

If you open an claim on eBay, is there a way to specify that the claim is for a GSP item? If so, that's what I would do. If not, I'd phone eBay and ask to speak to a GSP specialist.

One thing is for sure: you should not seek resolution from the seller. Doing so means that you will not receive back the GSP portion of your payment (international portion of the shipping + any "import charges".)

The GSP is now almost three years old (I think.) And in all this time, eBay hasn't managed to set up an easy process for handling INR and Damaged in Transit claims from buyers? Shame on them! Buyers should not be left twisting in the wind whenever a GSP-related problem occurs. This definitely does not make for a "pleasant buying experience"!

jdj53 · ‎07-22-2015

The jug was less than $20 CDN, so there were no import charges. Just the price of the jug plus the shipping quoted.

jdj53 · ‎07-22-2015

Reading through PayPal returns, it sounds like if you purchased through eBay, you should go through eBay a Buyer Protection.

jdj53 · ‎07-22-2015

Boy, I hate typing on an I-Pad! LOL

femmefan1946 · ‎07-22-2015

While the seller bears some responsibility for poor packing, you should go to eBay for the claim and mention the Canada Post note of apology.

The seller who uses GSP is absolved of responsibility when his parcel arrives safely at the GPS plant in Kentucky. This is why US sellers use the service. It has not noticeable benefit for buyers, partiularly here in Canada.

To survive shipping an item should be packaged to resist dropping two feet (from one conveyor belt to another) and then having a fifty pound weight (the largest allowable parcel) dropped on top of it.

Which is why Canada Post (and probably USPS) don't pay out on damage claims on china or glass.

One of you is going to fall and get killed and I am not cleaning up!-- Captain Malcolm Reynolds

jdj53 · ‎07-22-2015

It was not packaged well. Rolled up paper instead of bubble wrap. Box was crushed at one end, so don't know if any packing could withstand that.

Anonymous · ‎07-22-2015

I learned a hard lesson when I contacted the seller about a damaged item and got the refund but NOT the shipping costs.

Use PayPal to open the dispute and you will get the FULL refund for item and the shipping costs. That is the process for Global Shipping Program (GSP).

And of course those idiots at GSP have to open all packages to "inspect" (as if!!) and re-packed very poorly and often removed the protections to pocket the difference in shipping costs. GSP is FAMOUS for doing that. It doesn't pay to buy anything that are breakable through GSP!! Those idiots at GSP doesn't care about re-packing with care!!

Please go to PayPal to open the disputes to get the FULL REFUND.

Anonymous · ‎07-22-2015

No,no, no!! Don't go to eBay to open the dispute as you won't get the FULL refund. Go to PayPal to do that and get the FULL refund. Okay!! I knew because it happened to me when I didn't get the full refund which I was supposed to get. It must go through PayPal for this dispute process to get the full refund. Don't get GSP get $$$ for FREE!!