Item not NEW as described

[music_gal_19]

Hi,  

I just bought a small appliance that was listed as new.  When it came however, I immediately found signs of use on it and one part was cracked.  I contacted the seller and she  promptly responded and said she was told the item was new. We got as far as her offering a refund.  I then asked if she would refund the full price including shipping, and asked about the return shipping charges.  Since then (4 days ago) I haven't heard back from her even after I resent the message and sent another message asking her to please contact me.  Any advice?  

Thank you!  

[karl*katz]

eBay doesn't require sellers to pay for return shipping although I understand that will be changing soon.

What to do if you don't receive an item or it doesn't match the seller's description

http://pages.ebay.ca/help/buy/item-not-received.html

[femmefan1946]

We got as far as her offering a refund.  I then asked if she would refund the full price including shipping, and asked about the return shipping charges.

You don't actually have to return the item to get a refund. That is only required if there is an open Dispute through eBay /Paypal. And those Disputes do not cover return shipping. They do refund the entire original payment.

Before the Dispute point, a seller may agree to refund with proof of the problem. Broken glass and china is not often returned, with the seller agreeing to a picture instead.

So try again with a different suggestion. Offer a picture of the broken part.

Also.

Did you buy this item through the Global Shipping Program? If so, ignore the seller and open the Dispute immediately. Your original payment, including import fees, will (probably) be refunded by PitneyBowes, who run the program but don't want a bunch of broken stuff cluttering up their warehouse.