@pjcdn2005 wrote:
The buyer is guilty of being impatient but buyers often open an item not received claim without contacting the seller. That in itself is not an indication that they are being dishonest. I've had buyers do the same thing and when I've asked them to wait a few days to see if it arrives, they do wait and 99% of the time they send a message saying that the item has arrived or else I never hear from them again so I assume that they received it.
You make a good point, you always do, but I just don't see it that way. The OP has had to refund too many claims and nothing on earth will ever convince me that they are anything other than scammers getting easy freebies because as buyers are told over and over, "If the seller can't prove delivery (not shipping, delivery)" they can get a free item. It's just too easy.
It is true that a INR claim where there is no tracking does not prove the buyer is dishonest. That's the whole problem with untracked items and why sellers need to report buyers who file claims, especially when those buyers don't even bother to contact the seller first and ask what gives. That is why sellers have to refund, because there is never any proof anywhere. Buyers can take advantage of this and the crooks will keep it up until they are stopped.
If you want to see every INR claim on an untracked item as a merely impatient buyer, then go ahead. I see it differently.
@pjcdn2005 wrote:
One report isn't going to hurt a buyer but if every seller reports every buyer that they think might be dishonest without any proof......how long do you think that eBay will continue to pay attention to those reports? It's sort of like crying wolf and in a situation like this, eBay already knows the buyer claimed inr so reporting doesn't give them any more information.
Reporting is the only recourse a seller has when items are mailed without tracking. Yes, every seller should report every buyer they think is being dishonest. If the claim is a one-off then eBay will see that the buyer rarely gets refunds and it won't hurt that buyer one bit. But as the eBay policy says, buyers are not allowed to file too many claims and say items never arrived when they did.
There is no "crying wolf" and eBay will continue to pay attention to those reports as long as it helps stop thieves. I say we need to do everything possible, use every tool at our disposal, to halt scammers in their tracks if eBay is going to make stealing as easy as clicking to file a claim. Reporting brings it to their attention where a filed claim alone might not be sufficient. If your proposal is for sellers to suck it up, lie down and let scammers walk all over them because they don't use tracking then no, I will never accept that this is what sellers should do. If YOU want to just live with it, there is nothing stopping you from just refunding and keeping silent.
I think we will have to agree to disagree on this one. I don't see it as being any right answer, just what is right for each individual personally.
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