sE9swm,vh4BQ,)Qfn2Y!~~60_7.JPG "paisley_daze"){kind=avatar}
Not saying it wasn't condescending.
Just sayin' that a condescending arrogant tone is not unusual here.
Also, that particular poster is usually not a bully. That is, for him the post was out of character ......... but for others a condescending-arrogant tone is the norm. 
(Sort of sets the stage for others.)
But, hey......... life is too short to go and on about this.
Hi everyone,
Good news for me, the negative feedback has been removed. The CS rep had a look and said that yes, the shipping cost that was charged was clearly stated in the listing, and the feedback would be removed within 24 hours. I just checked and it is indeed gone yeah, thanks ebay!.
I have been reading the subsequent posts and it seems I missed something exciting here (jeepers you go off to live your real life for five minutes and miss all of the action 
). I didn't get to see the post in question that seemed to rankle some feathers and I don't know who put it there but I have a feeling it may have been someone I was having some good natured fun with earlier. I guess it was not perceived as good natured. In which case I sincerely apologize to you (you know who you are, I won't call you out).
Femmefan, thanks so much for your last post, you are correct as usual, I must admit that you always give good and accurate advice, and usually a good laugh too. I thank-you and I am sure that there are many others who read the discussion boards that feel the same way.
I will clarify what I was saying in an earlier post. I stated that I used to be able to ship for less, that is because I usually sell small flat items that have lower weights and I could just slap on a couple of stamps and send it on it's merry way.
Now, however I have to use more expensive shipping services, I realize it is not actually tracking that is included in light or small packet, and that it would not stand up to scrutiny by PayPal if a case was made regarding non-receipt.
My point, which I didn't make very clearly, was more in regard to the fact that ebay is basically forcing us to use more expensive shipping options so that we can put that little "tracking number" in with the buyer's shipping information, and we can keep our TRS status and all of the benefits that are supposed to go along with that.
I do have a tendency to throw the word tracking around all willy nilly, it's really more that I just don't know what to call it otherwise and ebay says it is an acceptable option for keeping up your 90% tracking figure to the U.S.
I do appreciate that you pointed out the difference though, because sometimes I forget to think about the fact that there are a lot of newer sellers that read these boards and it can cause confusion for them, so clarification is always a good idea. I know that there are many ebayers like myself, we don't post on the boards all that often, but read them every day, so it is good for everyone when the responses aren't just directed at the poster but give helpful information for all of the lurkers as well. You are a gentlewoman and a scholar!
Thanks so much everyone!
Heather
- last edited on by
kh-leslie
Hi all,
The latest update. I received a reply from my buyer tonight
I told her I would be happy to send her refund through PayPal as soon as the package arrives. Now we'll both be happy
Cheers! Heather
The best possible result - I'm happy for you. And it seems through this experience the buyer will have learned something valuable for the future: read the information in the listing.
I think we probably all understand what the sting of a undeserved negative feels like, especially those of us who work so hard at providing great service 100% customer and satisfaction. Good on you!!
"A bit of absurd over-censorship,"
eBay owns the site and set up the rules. They have not really changed in fifteen years:
NOT allowed:
Advertising items, listing, services, or commercial websites, including offers to trade, "wanted" posts, or charitable solicitations (see more information about charitable projects below)
Attempting to impersonate eBay staff or other eBay members
Creating additional user IDs to avoid posting limits
Discussing ways of getting around eBay policies
Discussing or reposting deleted posts or warning letters
Discussing restricted or suspended members, or members who are no longer registered
Enabling, encouraging, or instructing others to leave eBay so that they can sell, buy, or participate on sites other than eBay that includes the sale of merchandise, auction-style listings, or services, such as off-eBay forums, off-eBay groups, and other sites
Encouraging others to violate eBay policies or the eBay User Agreement
Hostile comments and interpersonal disputes
Posting an individual's contact information or email address
JavaScript or active code
Misusing the Report link to maliciously or frivolously report posts
Posting email content from other individuals
Posting information about member or listing violations (Instead, please review our policies and report the violation by contacting us)
Posting material that in any way violates the eBay User Agreement or community values
Posting web addresses (URLs), websites, or item numbers in the title of a post or threaded discussion
Refusing to follow eBay staff instructions
Repetitive, disruptive, or inappropiate threads
Unacceptable images or text
Other actions that interfere with site operations
http://pages.ebay.ca/help/policies/everyone-boards.html#what
The overall policy: http://pages.ebay.ca/help/policies/everyone-boards.html
In the old days we used to get "pink slaps" for discussing posts that had been pulled by the moderators. I do not know if the new moderators from Lithium will work the same way or just give warnings.
NOT allowed:
Advertising items, listing, services, or commercial websites, including offers to trade, "wanted" posts, or charitable solicitations (see more information about charitable projects below)
Attempting to impersonate eBay staff or other eBay members
Creating additional user IDs to avoid posting limits
Discussing ways of getting around eBay policies
Discussing or reposting deleted posts or warning letters
Discussing restricted or suspended members, or members who are no longer registered
Enabling, encouraging, or instructing others to leave eBay so that they can sell, buy, or participate on sites other than eBay that includes the sale of merchandise, auction-style listings, or services, such as off-eBay forums, off-eBay groups, and other sites
Encouraging others to violate eBay policies or the eBay User Agreement
Hostile comments and interpersonal disputes
Posting an individual's contact information or email address
JavaScript or active code
Misusing the Report link to maliciously or frivolously report posts
Posting email content from other individuals
Posting information about member or listing violations (Instead, please review our policies and report the violation by contacting us)
Posting material that in any way violates the eBay User Agreement or community values
Posting web addresses (URLs), websites, or item numbers in the title of a post or threaded discussion
Refusing to follow eBay staff instructions
Repetitive, disruptive, or inappropiate threads
Unacceptable images or text
Other actions that interfere with site operations
http://pages.ebay.ca/help/policies/everyone-boards.html#what
The overall policy: http://pages.ebay.ca/help/policies/everyone-boards.html
