eBay

fashionoutletdeal · ‎10-03-2016

Good morning need a help how to handle return request from a customer from USA.The customer asked me to pay for return shipping on tote that doesnt match his previous Luggage set.He stated that is a different colour and do not match the description.Of course this model its completely different from what he have and we never said that he could match the tote with his luggage.eBay will aks us to pay for return shipping .What are my options? I will really appreciate your help.Its so confusing

fashionoutletdeal · ‎10-11-2016

hello can you help me to track this package LC98763494OUS its USPS.This is the tracking number that the customer provided eBay.We had tried for couple of days and there isnt nothing.What i should do? THanks and have a great day

ricarmic · ‎10-11-2016

Hi! I think you have a typo the "O" before the US at the end should be a zero... try this instead: LC987634940US

That shows an item in transit....

fashionoutletdeal · ‎10-11-2016

Thank you

sylviebee · ‎10-11-2016

Has this been recorded as a defect on your account yet?

That is, was the case escalated and found in favour of the buyer leaving you with a defect?

momcqueen · ‎10-11-2016

If that's where things currently stand, the OP definitely needs to appeal that defect based on the corresponding messages from the buyer that admit it was a remorse return. And the return shipping fees are not the OPs to pay. Nor would the original postage fees be refundable, necessarily.

fashionoutletdeal · ‎10-11-2016

Was escalated and close with 5 min in favour of the buyer.Still the money are on hold until i get the item back.And didnt not affect my dashboard yet but im sure that will 😞

fashionoutletdeal · ‎10-11-2016

I will try to escalated and report the buyer as well.But eBay do not help the sellers to solve the problems.

sylviebee · ‎10-11-2016

It's too late now, and it's playing the system a little bit.............

but the reason I suggested paying once you saw that the item was on the way back to you via the tracking number was because that would have closed the case right away.

In situations where the buyer hasn't posted a tracking number on case details, the system reads it as refund with no return required.

Also, that would likely have meant that you weren't required to pay return shipping.

As it is now, the buyer paid return shipping, right? I'm not sure how or if eBay will take that money from your account or not but I'd be interested to know how they deal with that if you refuse to pay?

fashionoutletdeal · ‎10-11-2016

they just take all the money from PayPal.And this return its remorse .The message is in the return request .The bag didnt match her luggage set.Is this my fault? She is abusing the system and eBay let her go...Like many others

momcqueen · ‎10-11-2016

You have to ask for an APPEAL on this case.

fashionoutletdeal · ‎10-11-2016

I will even though i know they will turn me down .CS eBay cant handle even themselves.They are joke

momcqueen · ‎10-11-2016

While I don't disagree with that necessarily, I will say the Customer Service Reps will do the easiest thing in this case -- which is to deny your appeal -- unless you force them to look at it, hard. Don't take 'no' for an answer. Ask to speak to their supervisor, and their supervisor's supervisor. I would fight this tooth and nail. You have clear evidence as admit by the buyer himself that this was a Remorse return.

fashionoutletdeal · ‎10-11-2016

The last supervisor told me that my policy its toaccept returns ...I point everything not sure will work but i will try and i will report this buyer after.Never did before but this time is too much

momcqueen · ‎10-11-2016

It probably takes 50 individual Report a Buyer reports to trigger any kind of eBay scrutiny on another member's account. I wouldn't feel at all guilty about doing it.

I really don't know what number triggers an examination. I'm just making that amount up. Maybe it's less, it probably is. Hopefully, it's not more.

fashionoutletdeal · ‎10-11-2016

no idea never was thinking that will end up report somebody

sylviebee · ‎10-11-2016

This is confusing because you said that the item was en route back to you while the case was still pending. That means that the buyer bought the return label before you had even accepted the return.

Now it sounds like they went into your paypal account and sent the buyer the funds from your account to pay for return shipping.

If so, how much did they take out for return shipping.

I'm asking because I was told that they no longer take the money for return shipping out of seller's accounts without permission.

momcqueen · ‎10-11-2016

I wouldn't think eBay would be allowed to freeze a sum greater than the amount of the original transaction in the seller's PayPal account. Freezing the total amount of the transaction is one matter, making a withdrawal of an amount past that is like theft. It can't be allowed. Their return label policy says it gets added to a seller's monthly fees.

fashionoutletdeal · ‎10-11-2016

They didnt get the money out yet. they are on hold on my Paypal.while i was asking them to help they told me to not accept the return request and then they escalated to close in favor of the buyer .I dont mind the return just the condition.