PAYPAL REVERSAL

[katiusciav]

..well..i got my first one today-paypal BANK reversal...thank god the amount was very low.
in any case, fine and dandy...i knew it would probably happen one day, the irritating thing is the email sent by paypal is very vague and doesn't give very much info-just that the bank or the bank's cx chose to reverse the payment, it doesn't give why or who decided-bank or customer. customer has 35 feedback score, 100%, with an UNCONFIRMED address in the states, his title is director of the THE GAP...i figured it was a good enough risk.

the problem is, i go to paypal to figure out what to do next, go through all the tutorials etc...and it only speaks of credit card reversals, NOTHING on bank reversals..whenever i try and open a dispute regarding the reversal (which is what you're supposed to do according to paypal), it won't let me saying it doesn't recognize the reversal number, even though its listed under my activity.
i wonder if they're just set up for credit card reversals only? they don't speak of bank reversals.
i keep going in circles on paypal's webpage going nowhere. its annoying enough just to get the email, AFTER you've sent the product, of course, you're not going to hold it...but paypal's lack of info on this makes it more annoying.
i also got a dispute opened against me by a BRAND NEW buyer of ebayer saying he didn't receive his item that was sent on feb 05-he's in the states, and he never contacted me first. grrrrrrrrrr...problem is-small packet air-no tracking number, and its been two weeks, i'm kind of figuring it would have gotten there by now...
i also had to file two unpaid notifications in the same week, which is yielding nothing.
i've been pretty lucky up until now as far as non paid items, lost packages, fraud etc...but now its happening all in the same week...X-(

anyways, reason for the post after all that complaining, has anyone ever had a paypal bank reversal, if so, what's the process?????

[katiusciav]

...and now that i think of it...payment was NOT an e-check, and there was no notification that payment was pending clearance or anything...? i don't get why paypal is allowed to do this..

[katiusciav]

...Well by golly..!! I just called paypal and spoke with someone there and asked all the questions i asked here, she basically said the payment probably came back from the bank because it was either stop paid or the account was closed. she said if its nsf, they'll hold onto to it for a few days and keep trying, as well as trying back up funding sources, and if it doesn't work, they'll send it back. when i questioned her about why i wasn't given a payment stating i had to wait for clearance, and why paypal wouldn't be liable for this because of it, she offered me a refund on the amount! i was kind of blown away at that. even though i wasn't eligible under the seller protection since the address was unconfirmed, she still went ahead and issued the refund. i also told her i emailed the buyer asking for another payment, and what i would do if they did pay again-she said to keep it!!??

after telling her there was no info in paypal centre about bank chargebacks, she never really gave a reason for it or why it was able to come back if i wasn't told to wait till it cleared..she just issued a credit.

in short, if you do receive a bank reversal, call paypal on it...since they make no mention of bank reversals, i think they do accept responsibility for it, especially if the seller isn't made aware that the payment is still clearing.

[bestshowtime]

Kat that is real WOW!!!
You are have just 251 transactions and so many problems. I never see so many problems with any seller like you have. It is really something wrong with you!!!
I have 170 transactions and just 10 of them(buy and sell) are little complicated, 9 of them were resolved easy!Just one I lost to the seller(with feedback 2500+)because I'm stupid didn't send item back, when I was "newb".

[katiusciav]

Vitali;
i really enjoy your posts, they are the laughter of my day :^O i wish they had a RONFL smiley, i'd show ten of them.
i wasn't aware i had so many problems, but i'm glad you're making me aware of it, and i'm also glad you're making me aware that there's something wrong with me, i had no idea of that one either...thank goodness for bestshowtime.
with 170 transactions and only 'ten' a little complicated, that's more than me..
and if you think it won't happen to you sooner or later...you're a little naive...and you're still a newbie vitali...and so am i...and i know that the more i sell, i'll face similar issues down the road...to think they won't happen is just naive and wishful thinking....come on vitali..!
...off to read the rest of your posts and get more laughs in...:^O

[bestshowtime]

off to read the rest of your posts and get more laughs in...
That is very good, when somebody laughs because some doctors say 1 min of laughs added 1 hour to you live.
Accept when people very scare and some of them start to laughs.
These are your treades on powerseller board just for period one month:
there's all kinds...how would you handle? (katiusciav)

PAYPAL REVERSAL (katiusciav)

..AT WHAT POINT AFTER A SALE DO YOU FILE NPD..? (katiusciav)

..I THINK I'M GOING TO HAVE A PROBLEM... (katiusciav)

CP small packets (katiusciav)
Because of it I asked you there's something wrong with you or doing wrong steps.
you're still a newbie vitali...
I agree with you I'm still newbie between "E-bay sharks" but you stack in the beginners newbies!;-)

[katiusciav]

not even worth replying..

serves me right for replying in the first place..

[bestshowtime]

"not even worth replying.."
You are right again! When person doesn't know what to answer better be quiet]:)