eBay

raphael@ebay.com · ‎03-18-2016

Hello Canadian sellers,

This thread is open for discussion regarding the recent announcement about eBay Canada retiring USD support from its selling flows. Myself and other employees will come visit this thread and do our best to answer any questions on this topic.

selected_gems · ‎03-23-2016

If we post on ebay.com can we still list the items in USD? 90% of my customers are American...

grandmasblueberries · ‎03-23-2016

Yup, me too after 10 years I really think to finish, I am very tired, never we have the choice, but we have the choice to finish to list on Ebay.

billybee99 · ‎03-23-2016

Having viewed these forums for years now, that doesn't surprise me.

Anonymous · ‎03-23-2016

@hlmacdon wrote:

@Anonymous wrote:

@forester_studios wrote:

I have hundreds of items to relist. How can I bulk relist them from US to Can $$$??? I'd like to use the current promo, but it will take days to relist because of this change!!! Not happy why didn't ebay warn sellers in advance.

Great question!

You'll have a tool to help you bulk relist and convert currencies. You can read more about it here. http://pages.ebay.ca/sellerinformation/list-in-cad/migration-tool-usd-listings.html.

Safe to assume there will be more promotions to come if you can't take advantage of this one just yet.

You'll still be able to list in USD on eBay.ca until the end of May if you wish, so we've provided a couple months of notice in this case.

Hope that helps a bit. Sorry you'll need to convert those listings, but hopefully you will find the migration tool helpful.

How is that tool going to handle shipping and will there be a sandbox mode for actually testing listings before they go live. Forgive me if I am somewhat apprehensive after years of turbo lister bugs cocking up my listings and many hours of fixing said bugs.

Hi hlmacdon

The tool will help you by mapping the shipping services from eBay.ca to eBay.com as best we can with the information on your original listing. We've got details for you on how that process works posted on our frequently asked questions page, found here:
http://pages.ebay.ca/sellerinformation/list-in-cad/usd-retirement-faqs.html

There's no sandbox per se, but the tool only creates drafts in selling manager for you. This gives you a chance to review what the tool changed on your listings, and then apply any additional changes you might wish - individually or in bulk - before you commit the drafts as live listings.

Turbo Lister? We're the ones who should be asking you for forgiveness for that one. Thanks for sticking with us through all those issues.

I hope this works a lot better for you.

Anonymous · ‎03-23-2016

@eyeball123 wrote:

how do you covert a listing from eBay.ca to eBay.com?

I have numerous listings that I have sold several hundred items and that has huge impact on my sales.

There's some information to help you on this page, and we'll continue to add more details to it as the migration tool gets closer to launch:

http://pages.ebay.ca/sellerinformation/list-in-cad/how-are-my-listings-affected.html

crazy_for_comics · ‎03-23-2016

@retro_thrift wrote:
@crazy_for_comics wrote:
I picked one question out of my head .........

I have gtc items listed in usd. If I stay on Ebay.ca will the eBay listing migration tool in May convert all my gtc's from usd to CAD with the the proper exchange rate? .......Like for example would a $9.99 usd item become 13.05 cad?

I can answer this one since I asked this question in my seller panel phone call. Once we are able to use the tool in May and bulk edit our listings to change the currency, you can use the feature in the bulk edit tool that is already there to increase cost by X amount of dollars or X amount of % (or decrease if our $ ever became higher than the US$ again). We will be able to bulk edit 500 at a time.
I have around 2600 listings so I will only need to do this 6 times which should only take a few minutes each batch. The exchange rate usually only drops 0.005 percent a day lately so I don't think we will ever need to be bulk editing daily unless the market crashed overnight.

Thank you for the info. I just hope it works as I never used tools like turbo-lister and list just by clicking the sell similar button

Anonymous · ‎03-23-2016

@hlmacdon wrote:

rodney@ebay.com wrote:.

We will not be providing Canadian shipping on eBay.com. Our advice to most sellers is to stay on eBay.ca, use eBay.ca's branded shipping services from Canada Post, FedEx or UPS, and list in CAD. But there's nothing wrong with listing on eBay.com if that's what you prefer to do.

Can you explain the rationale for this given guidance is to migrate to .com and there is no workable calculated shipping option if one does that? It's certainly not difficult to implement the API's from a technical point of view and limit them to users registered in country x.

Sellers who want to use Canada Post calculated shipping are better off staying on eBay.ca and listing in Canadian dollars. We will not be adding Canada Post calculated shipping or Canadian branded services to eBay.com.

That rationale is laid out on this page. http://pages.ebay.ca/sellerinformation/list-in-cad/index.html.

Anonymous · ‎03-23-2016

@creativity-wholesale wrote:
Can you at least stop saying it will be better for us sellers . It will not. It is not. Another hurdle preventing me from bringing awesome deals to my loyal customers. Really other then simplifying ebays selling platform for eBay, it does not benefit me in any way, in fact I will have to review My whole business. Truth is if something sells for 150 I get 150 whether it is a Canadian listing auction or USD, and that loss is not viable and frankly the only reason most of us even can make it work is because we can list USD. I have done over 20,000 in Sales in less than a year and pay all my fees yet it seems it is one thing after another. Is eBay trying to frustrate away Canadian sellers? I really don't get how they have talked to sellers I have done over 30k in sales this year, and this is the first I have heard of this.
Are there other online auction sites available that we can listen USD?

I'm sorry to be repeating myself creativity-wholesale. I'm trying to respond to as many posts as I can, and it is a question that many have asked on this thread.

I can appreciate many folks are having trouble believing it. But it's true. The reason I keep giving the same answer because that is really the truth of why we are making this change.

Anonymous · ‎03-23-2016

@jumping_jani wrote:

What a bloody joke! Another reason to hate dictatorial eBay! You haven't supplied a valid reason for this order. Wish I had a penny for every time I've said "I hate eBay" to myself, I'd be rich.

And yet, you're still here! I am guessing that's because eBay is working for you in some way, even if you hate us. I do hope you stay with us regardless.

Anonymous · ‎03-23-2016

@lady.stark wrote:

@Anonymous wrote:

In this case, the decision was made after several rounds of focus groups and discussions with Canadian sellers.

Seriously, which Canadian sellers? None of us active members have been invited... why? Because we don't share your point of view and don't believe in your so called "research"?

Hi Lady.stark.

A few flavours of this question are now on this thread. Let me try to clarify.

First, we reviewed marketplace data. We don't need surveys for that. We have actual sales data. We see what sellers sell and what buyers buy and we use that data to try to improve our marketplace.

Next, we reviewed it again. And again. Both to be sure we had it right, and because at first we were frankly as surprised and incredulous as many of you seem to be.

We then ran a number of focus groups, with different small groups of sellers of different sizes who we randomly identified. The purposes of those meetings was not to get sellers to "vote" on whether they like this idea. It was to understand where sellers would have issues with changing to CAD, how we could best help them, and what kinds of questions and answers to include in our communications, etc.

There was no intent to include everyone, nor any need to.

It's worth noting that one of the reasons Apple's products are so revered for great ease of use is because they make tough changes and remove features when they can - including features that some people enjoyed using to that point. They don't contact ever one of their users to ask whether they'd mind if the Firewire standard is retired. They make the tough decision they need to make to keep their products useful, relevant, easy to use and nimble. That's very similar in nature to what we're doing here.

libaliss · ‎03-23-2016

If I decide to use both ebay.ca and ebay.com, with using two different currencies, isn't that going to be a nightmare to sort out in my paypal account?

ecgt · ‎03-23-2016

There is so much disdain and lack of empathy in this reply that it is disgraceful. Are you trying to incite anger and hatred? Are you quietly revelling in the amount of pain that this is causing the vast majority of people who have taken the time to vent their frustrations here?

deeeight · ‎03-23-2016

No ebay's appointed workers for this thread are simply trolling us... the sellers.

Anonymous · ‎03-23-2016

@creativity-wholesale wrote:
eBay doesn't care if we lose money, they are also losing money they would Make from the fees. To add insult to injury you start this thread after the decision has been made without any consultation clearly. That is the real LOL!!!!'

Our shareholders would be pretty concerned if we didn't care about revenue.

Since we only make money when you make money, the only logical reason for us to do this would be if we really do believe it is the best decision for our marketplace. And we really do believe that.

I appreciate why folks are so skeptical - I mean it is very counterintuitive at first. But this sacred cow notion that American buyers step around foreign currency transactions that is so entrenched here is not borne out by the actual marketplace facts.

It would seem, now that paying in CAD is just as easy as USD or any other currency, that American buyers tend to buy the best deal they can find on the items that they want. They see a price already converted to USD no matter what listing currency the item was listed in. They either like that price and buy, or they don't. It doesn't appear to be a factor in the overwhelming majority of US buyers purchases anymore.

I'm sure you can find some US buyer who say they only pay in USD. And you can still find some who say they only buyer American too. But the truth is that Canadian sellers are selling millions and millions of dollars of items to US buyers in CAD. So many US buyers are apparently okay with this, that it actually drives the higher sell through rates that we shared with you as part of the announcement.

It's so hard for folks to believe and we get that. But it is the truth.

Anonymous · ‎03-23-2016

@creativity-wholesale wrote:
Real help would be letting us choose our currency so we can target our specific demographic and increase our sales as we see fit for our items/stores. each individual seller is vastly different on eBay depending what you sell, where you typically ship to etc.....

You can still choose. You just can't list in USD on eBay.ca anymore after June 1st. But you are welcome to list in either CAD on eBay.ca or USD on eBay.com.

Anonymous · ‎03-23-2016

@hlmacdon wrote:

@Anonymous wrote:

@kenyboyskidog wrote:
Agreed . How about getting the shopping cart working for USA buyers to Canadian sellers ? Some of my buyers paid 10 times and I have to refund 9 times 😞
I really, really want that issue to go away, It's a tough one. We need a major upgrade to the shopping cart on eBay.com to fully resolve this, and we will continue to press for it on behalf of our sellers.

Jesus, even after the switch to everything in CAD the cart issue still won't be resolved? I can only assume an ex-CTO was involved in that debacle.

There is no connection between the two things. I wish there was.

deeeight · ‎03-23-2016

@Anonymous wrote:
Our shareholders would be pretty concerned if we didn't care about revenue.

Since we only make money when you make money, the only logical reason for us to do this would be if we really do believe it is the best decision for our marketplace. And we really do believe that.

I appreciate why folks are so skeptical - I mean it is very counterintuitive at first. But this sacred cow notion that American buyers step around foreign currency transactions that is so entrenched here is not borne out by the actual marketplace facts.

It would seem, now that paying in CAD is just as easy as USD or any other currency, that American buyers tend to buy the best deal they can find on the items that they want. They see a price already converted to USD no matter what listing currency the item was listed in. They either like that price and buy, or they don't. It doesn't appear to be a factor in the overwhelming majority of US buyers purchases anymore.

Except...mobile ebay app users often don't see the correct currency or for that matter even detect the country right for shipping. Whatever country a mobile app user is in, it assumes all listings are domestic to that country and also that currency. I had to cancel a bicycle frame sale a few weeks ago because a kiwi user thought he was buying a listing in CAD dollars with CAD dollar shipping even though my listings were ALL in USD. Perhaps ebay should be devoting resources to fixing their mobile app (as more and more people shop online from their phone/tablet) and less time to making work harder for canadian sellers... who apparently are out performing US sellers even listing in USD.

snow_dogford · ‎03-23-2016

This is devastating news for me as a EBay Seller in Canada. Ebay.ca may have conducted research and surveys, but I have 12 Years+ of Selling on EBay, to customers in Canada, the United States and Worldwide.

We have been listing on Ebay.ca in United States Dollars in every listing. I have yet to have one complain from a Canadian Buyer, that they do not wish to purchase because the item is priced in US Dollars.

From Our Experience; most of our Sales, at least 90%Plus are sales to the buyers in the United States. We sell unique items, that are not available in the US, but rather have a Canadian identity and charm.

My American Customers should not have to dissect currencies and conversions, especially in Item Cost and Shipping. They wish to know the Price and the shipping cost in US Dollars. Having any other price or dollar figure, in Canadian dollars, will cause confusion, and ultimately result in a lost sale.

The way it has been, where the seller had their choice to sell in either Canadian or US dollars, was a Win Win for everyone. I see no reason to change this model.

I think Ebay is making a mistake, that in the end will cost them money. Buyers will not be satisfied with the reduced selection of items, due to this change.

Bob Cuillerier

Snow_Dogford

pjcdn2005 · ‎03-23-2016

@hlmacdon wrote:
@Anonymous wrote:
@kenyboyskidog wrote:
Agreed . How about getting the shopping cart working for USA buyers to Canadian sellers ? Some of my buyers paid 10 times and I have to refund 9 times 😞
I really, really want that issue to go away, It's a tough one. We need a major upgrade to the shopping cart on eBay.com to fully resolve this, and we will continue to press for it on behalf of our sellers.
Jesus, even after the switch to everything in CAD the cart issue still won't be resolved? I can only assume an ex-CTO was involved in that debacle.

The .com cart does not work with any other site, it isn't just a .ca issue.

hlmacdon · ‎03-23-2016

@deeeight wrote:
@Anonymous wrote:

Except...mobile ebay app users often don't see the correct currency or for that matter even detect the country right for shipping. Whatever country a mobile app user is in, it assumes all listings are domestic to that country and also that currency. I had to cancel a bicycle frame sale a few weeks ago because a kiwi user thought he was buying a listing in CAD dollars with CAD dollar shipping even though my listings were ALL in USD. Perhaps ebay should be devoting resources to fixing their mobile app (as more and more people shop online from their phone/tablet) and less time to making work harder for canadian sellers... who apparently are out performing US sellers even listing in USD.

If users aren't logged in, it assumes they are a native resident of the country site they are visiting, rather than using geolocation data. It can cause confusion.