Malcolm, the incident my daughter most clearly remembers about complaining is when we stayed at the Ramada Renaissance in Ottawa for Xmas one year. We had a nice room in the hotel (rather than stay at a very crowded relative's home) but I was a little upset with housekeeping because they made up the room and didn't bother to clean the washroom at all.
I called the front desk to complain but got no satisfaction so I asked to speak to the on-duty manager. His response was immediate. He was moving us to their grand penthouse suite with his compliments for the next two nights to compensate for our inconvenience.
For the next two days my kid thought we had died and gone to heaven or won the lottery. The suite consists of an enormous master bedroom with sitting room and a large entertaining room that consisted of a dining table for 12, an enormous bar with higly polished brass accents and an entertainment centre that lacked nothing and that took up an entire wall. Everything was rosewood and the view from downtown Ottawa rooftops is wonderful.
Needless to say, housekeeping didn't miss anything for the balance of our stay.
Bill
I called the front desk to complain but got no satisfaction so I asked to speak to the on-duty manager. His response was immediate. He was moving us to their grand penthouse suite with his compliments for the next two nights to compensate for our inconvenience.
For the next two days my kid thought we had died and gone to heaven or won the lottery. The suite consists of an enormous master bedroom with sitting room and a large entertaining room that consisted of a dining table for 12, an enormous bar with higly polished brass accents and an entertainment centre that lacked nothing and that took up an entire wall. Everything was rosewood and the view from downtown Ottawa rooftops is wonderful.
Needless to say, housekeeping didn't miss anything for the balance of our stay.
Bill
No, the secret is to complain when you have a legitimate beef rather than keep silent and allow businesses to perpetuate shoddy service.
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The thinking when WalMart moved to Canada was that the Canadian retail sector was finally going to learn, at the feet of the master, all about customer service and employee politeness.
That never materialized because they hired back all of the employees from the failed business they bought out (KMart Canada) and, it seems, imparted none of that southern hospitality to their new employees. The majority of Canadian retailers still don't have a clue when it comes to treating their customers with any level of politeness ot respect.
More retailers should post watchdogs to ensure that their employees treat all customers in a patient, respectful manner and discipline those that don't as well as reward those that do.
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Bill
>>>>>>>>Begin Rant>>>>>>>>>>>>>>>>>>>>
The thinking when WalMart moved to Canada was that the Canadian retail sector was finally going to learn, at the feet of the master, all about customer service and employee politeness.
That never materialized because they hired back all of the employees from the failed business they bought out (KMart Canada) and, it seems, imparted none of that southern hospitality to their new employees. The majority of Canadian retailers still don't have a clue when it comes to treating their customers with any level of politeness ot respect.
More retailers should post watchdogs to ensure that their employees treat all customers in a patient, respectful manner and discipline those that don't as well as reward those that do.
>>>>>>>>>>>>>>>>>>>>End Rant>>>>>>>>>>>>>>>
Bill
