
10-14-2015 01:37 AM
I have numerous " buy it Now" items listed, and some of them have watchers. Do they not understand the Buy it Now concept?
10-14-2015 01:53 AM
There are numerous reasons why people put items on their watch list. Of course some of them may want to purchase your item, but before they do, they could be seeing what else is available.
Other watchers are checking to see if you get your price, as they may have something similar, or maybe the exact same thing to sell themselves.
Just be glad you have them, as it does show that there might be some interest in your item.
Good luck.
10-14-2015 03:36 AM
@fadedviolet wrote:I have numerous " buy it Now" items listed, and some of them have watchers. Do they not understand the Buy it Now concept?
Not all watchers are buyers...
10-14-2015 07:00 AM
To put it bluntly, most 'watchers' are Lookie-Lou's and not buyers. They are like the folks who make a regular Sunday afternoon habit of going to real estate Open Houses to see how The Other Half live.
10-14-2015 07:54 AM
I agree with the folks here, although I also believe that sometimes (at least in my world) folks watching eventually translates to a higher purchase rate. Generally speaking the more watchers an item has the sooner it sells.
I have also noticed that when a smaller item with watchers sells, the next larger (or similar) item generally sells quickly - was it the watcher that decided to act because someone got the one they were watching?
Also note that if you relist the sold item, the watchers get a notification which also seems to sometimes create the secondary sale because now they know the missed it last time because they didn't act fast enough.
10-14-2015 08:58 AM
@fadedviolet wrote:I have numerous " buy it Now" items listed, and some of them have watchers. Do they not understand the Buy it Now concept?
My experience has been that the vast majority of watchers are NOT BUYERS. I have no idea what motivates people to add items to their watch list when they ahve absolutely no intention of buying (something I never do) but it happens a lot and the stats say most never buy.
I have long felt that Ebay should allow us to see who is watching items as it would enable us to solicit them in order to perhaps entice them into buying, if that is at all possible. The argument has been made that allowing us to see watchers and solicit them might discouage buyers however with the cold, had, truth being that most watchers don't buy anyway what is there to lose by trying to give them a gentle shove into the you know what or get off the pot. It would be easy enough ti limit how many messages you could send, to prevent too much spam, so why not?
Cheers,
thD
10-14-2015 09:15 AM
I had an email from someone recently apologizing that she had to take some of my listings off her watch list due to financial problems.
10-14-2015 09:31 AM
@triber wrote:I had an email from someone recently apologizing that she had to take some of my listings off her watch list due to financial problems.
Ya, it's so darned expensive to watch items and not buy them these days...lololol.....
I had a similar message on Etsy a while back. A person messaged me and asked me the same question 3 times and it was for info that was clearly stated in the listing. I never received any response that indicated they read or understood my very prompt responses to all of their questions and then a few days after the last message I get another from them apologizing saying that "For financial reasons they ahd to back away from the board for a while". I felt like sending them a message thanking them for "backing away" and not bothering me any more lolol...
thD
10-14-2015 10:57 AM
I would rather have 1 buyer than 100 watchers. As far as I'm concerned, ebay could get rid of the watchers on "My listing page". Just more unnecessary clutter, that has no useful purpose. What's the psychology behind that? Are we sellers supposed to feel good that someone is "watching". This is a marketplace, not kindergarten.
10-14-2015 11:07 AM
10-14-2015 11:15 AM - edited 10-14-2015 11:16 AM
@ricarmic wrote:I agree with the folks here, although I also believe that sometimes (at least in my world) folks watching eventually translates to a higher purchase rate. Generally speaking the more watchers an item has the sooner it sells.
I have also noticed that when a smaller item with watchers sells, the next larger (or similar) item generally sells quickly - was it the watcher that decided to act because someone got the one they were watching?
Also note that if you relist the sold item, the watchers get a notification which also seems to sometimes create the secondary sale because now they know the missed it last time because they didn't act fast enough.
These are all very cogent observations, and I agree with them all. The third comment is especially important to consider, since many sellers claim they get better results by using "Sell Similar" to relist an item in order to make it appear like a new listing on eBay. I've always felt that if an item had several watchers, I would rather not lose them completely by starting over from 0 with Sell Similar. My own experience has been that the higher the number of watchers, and the shorter the time period in which they accumulate, the higher the likelihood of a fairly quick sale.
However, I also get the impression that there is considerably less money out there now for discretionary purchasing than was the case even 5 years ago. When such a purchase is made now, buyers are looking for the absolutely best deal they can get at the lowest possible price. This has put pressure on a lot of us sellers.
My theory is that 8 or 10 years ago, when baby boomers were in their late 40's or early 50's and at the height of their earning power, there were far more people with "mad money" to spend, and avid collectors of every sort in the central stratum of the economic ladder than is the case now. Much of that demographic is now easing into retirement, and not only is money now looking like quite a different proposition, but needs and tastes have changed. The generation immediately following the boomers is still in the throes of raising and educating kids, a much more expensive experience than it was 20 or 30 years ago. And as we know, wages have not kept up with costs.
So I think these factors are also currently playing into why watchers don't become buyers. Personally I feel a lot of watchers really want to buy, and very much like the item(s) they're watching, but are just hoping they'll come up with the cash -- most are probably never able to do so. The days of having buyers competing at auction for a desirable item are over (at least in my categories). The good news in that respect is that for buyers who do have the cash, it's open picking.
I'm not sure that I agree that being allowed to contact watchers, even once, would be a good thing, as mentioned by 'treasurehunter'. I agree that it might entice some "fence sitters" to finally make a decision, and certainly there are many sellers who would treat their prospective buyers with respect, not pester or browbeat them. However I think the potential for abuse of the privilege would also be pretty high. Also, as a buyer I don't think I'd want every seller on my watched item list to be contacting me directly. As a seller, I'd be concerned that allowing contact would eventually stop buyers from watching items at all.
On the other hand, I was glad when eBay began to display the number of watchers on an item (once it got above a certain level). This, I believe, can act as a bit of a gentle push to someone who was otherwise waiting for the right moment to decide to purchase, or who thought the item would be sitting unsold forever. Clearly eBay realized there was an opportunity there to create incentive for buyers to follow through without having to divulge who they actually were.
Lastly, on this subject I wanted to add that interestingly the same type of items that garnered large numbers of watchers for me (and quicker sales) several years ago are still the same types. The only difference is that whereas 5 years ago such items would attract 30 to 50 watchers and sell within a week or two, often even within days, now they attract 10 or 12 watchers and take several weeks to sell. The interest is obviously still there, but the numbers of buyers are much lower, and the ability (or desire) to actually pay the money to get the item, has drastically waned.
10-14-2015 11:35 AM - edited 10-14-2015 11:36 AM
@pinetreecottage wrote:I would rather have 1 buyer than 100 watchers. As far as I'm concerned, ebay could get rid of the watchers on "My listing page". Just more unnecessary clutter, that has no useful purpose. What's the psychology behind that? Are we sellers supposed to feel good that someone is "watching". This is a marketplace, not kindergarten.
Of course a buyer is always better than a mere watcher, but consider the true value of the "watcher" system. I don't think its main value is to give sellers an ego boost, but to help them target what to list, i.e. a helpful marketing tool, if properly used.
For example, the number of watchers on my items gives me a pretty good barometer of what is more likely to sell, and what sort of items I should be listing. Without that, it would be rather difficult to know what buyers find most interesting, since "hits" are nowhere near as meaningful. A hit can just as easily represent a back-button visit as an interested buyer.
Another value of tabulating watchers, again from the seller's viewpoint, as 'mj' pointed out, is that it factors into the search/display system on eBay. In addition, because eBay now prominently displays the number of watchers on an item in search once that number reaches a certain level, that will attract more attention from browsing buyers. Lastly, for sellers, the fact that a buyer has had one of your items on their list, may make it more likely that buyer will come back to your store or listings to check on other items too.
The value to a buyer is clearly the ability to keep an eye on items of interest to them, compare items, keep a watch on an interesting seller generally, and (through the display of numbers on searches and listings) know what others are interested in.
If even one out of a hundred such "looky-loos" decides to buy as a result of having watched one of my items, or having watched and compared my item to a competitor's, or having been prompted to purchase because eBay displayed the number of watchers on an item, or simply having waited until he/she had the money to make the purchase, I consider that a good thing!
10-14-2015 11:39 AM
In a few words, when dealing with fixed price listings, watchers are generally competitors or would be competitors.
10-14-2015 12:36 PM
@pierrelebel wrote:In a few words, when dealing with fixed price listings, watchers are generally competitors or would be competitors.
Oh, absolutely not in my category, Pierre. I have very, very few competitors, so it's highly unlikely -- actually impossible -- that 15 or 20 watchers on an important item will be competitors.
That may be different in a category where there is a lot of heated competition and little or no variation between products or items.
As I said, I can always gauge what will sell best and soonest by the number of watchers I gather in the shortest time. It hasn't failed yet, so for me (and I'm sure for many sellers in the OOAK, vintage and antique areas), having watchers tabulated and displayed by eBay is a very valuable marketing tool.
10-14-2015 01:54 PM
"absolutely not in my category,"
This is what makes those discussion boards so interesting. Different experienced sellers coming with different experiences and different conclusions.
10-14-2015 02:49 PM
@pierrelebel wrote:In a few words, when dealing with fixed price listings, watchers are generally competitors or would be competitors.
I think that there are a number of reasons why people watch a fixed price but I do agree that many of them are competitors and that very few are 'soon to be buyers'. If they were really that interested, they would make the purchase, not just watch. Perhaps some have their reasons for not making the purchase quite yet but I suspect that most will never make that purchase.
I'm not sure about this, but I think that more watchers might equate to a minor boost in listing placement so if you all want to watch my listings just because....go for it!
10-14-2015 02:51 PM
If ebay were to allow sellers to see who was watching, I think that most would stop watching.
10-16-2015 11:30 AM
@pjcdn2005 wrote:If ebay were to allow sellers to see who was watching, I think that most would stop watching.
Yes, I agree. As I said in post #11 above, I think it would be counter-productive in a very short time, as buyers got sick of being harangued -- as nicely as that might be done -- by sellers hoping to entice them into a purchase.
On the other hand, I wouldn't want eBay to completely remove our ability to see the number of watchers on our items. As I pointed out above, I think there are many advantages, from a marketing point of view, to having this information available.
Now if we could only get the Omniture replacement up and running! It's been a long time since we've been able to follow statistics on our listings, and this was another marketing tool I found very valuable.
10-16-2015 11:43 AM
10-17-2015 03:47 PM
There are a couple of reasons I watch BIN items.
I have one, haven't seen it sold before and I'm curious if it sells at the listed price.
I'm mildly interested in it and wait to see if the seller lists something else I'm interested in so I can buy them together and combine shipping. Shipping for one item may be $10-15. Two or three would be maybe be a few dollars more.