as a buyer, you are always protected. this is a force majeure situation that puts UK sellers in a horrible position. Imagine all the refunds they are having to process from Canadian buyers right now. On Amazon.ca, in a number of categories probably 75% of sellers are in the UK.
Yes, its a hard to find item, but you have to weigh your desire to have this in your hot little hands with the fact that the country that has it has shut down sending all mail to Canada, with this very complicated logistical situation being complicated even more with a hard Brexit literally on their doorstep, stuff is not getting in to the country with any ease (the German government has taken to using Lufthansa planes to fly food to England right now given what's going on - and, yes, its the UK Im talking about, not rural wartorn northern Ethiopia) and that this item may not surface for a long time, and certainly way past any promise given by eBay. If it was me, I would pass on it, as ordering from the UK as I see it for the foreseeable future is 100% off limits for Canadian customers.
On a sidebar I really think given world circumstances ebay needs to back off any form of delivery guarantee timelines for the foreseeable future. Its creating unnecessary headaches for me as a seller and it creates false expectations for buyers, and, it sets me up for having to take the flak for when stuff isn't arriving on time all the while a public health calamity stands potentially several weeks at any time away from caving in entire economies, let alone delaying a shipment. There's too much whistling past the graveyard going on about this issue. Those of us not in the UK are at the edge of the cliff, and nobody seems to have envisioned a scenario to deal with what happens if we start going over, as is happening right now with the UK.
If Canada Post is telling me when I go to ship my items "we can't guarantee delivery timeline for any of our services" then ebay shouldn't be promising the customer this either, unless they want to be the ones going out of pocket when the seller needs to refund because a crankypants customer didn't get his lolly by the date ebay said he would. I am handling these messages as diplomatically as I can, but I really do not like being set up like this. Ebay needs to be directly addressing these issues with buyers on a site wide scale by changing their policies around shipping timelines, not leaving me to deal with it, the guy holding the bag for the loss if something goes wrong.
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