Canada Post delivery failure

[kyselad]

Sorry this is a bit of a saga.

I purchased an item Sep 14. It was sent by Canada Post and tracking showed delivery, but I didn't find the item at my address. Checking the delivery photo, it had clearly been left at the wrong address, so I contacted the seller and Canada Post about the problem. The local post office called a few days later indicating that they had determined the item was indeed delivered to the wrong address, but that the carrier hadn't been able to recover the item and that the seller would need to open a claim. The seller indicated they had opened a ticket with Canada Post, and I did receive an email from Canada Post asking for details, which I provided. Since then (Oct 4), seller indicates they haven't heard anything from Canada Post, and my pinging Canada Post didn't go anywhere.

Canada Post told me the claim ends up getting resolved with the sender and that the insurance payment goes to them. That's fine but requires that the seller actively resolves this and refunds my payment. Meanwhile I still have no item and no refund. Is this how the process is supposed to work? I don't doubt the seller has good intentions, but for all I know the responses from Canada Post are in the seller's spam box and I don't see how they'd be motivated to resolve this issue.

[mrdutch1001]

If the seller does not respond to you with any updates, then you should be filing an Item Not Received claim with eBay if that option is still available:

https://www.ebay.ca/help/buying/returns-items-not-received-refunds-buyers/get-help-item-hasnt-arrive...

[reallynicestamps]

In addition to your eBay Buyer Protection, which is clumsy with Items Not Delivered (INR) that went to the wrong address,

you are also covered by the chargeback provisions of the credit card you actually paid with.

If you use Paypal as a payment anonymiser/processor, go there next with your Claim.

The Claims/appeals work best as eBay then PP then chargeback.

? I don't doubt the seller has good intentions, but for all I know the responses from Canada Post are in the seller's spam box

Good to see you are staying calm.

Use eBay Messages to let the seller know that Canada Post has been in touch with you.

Tell them they can cancel - as Problem with Buyer's Address*- that would trigger an automatic full refund to you.

And does not affect the seller's account.

The seller is the one who is damaged by this  -- although Canada Post did payout on insurance, that usually only covers the shipping cost.

So let's keep them sweet.

You can also send the seller your PP address if they are unsure how to deal with it through eBay. Normally that information cannot be shared, but it's allowed when there is a transaction on the books.

*It's not perfect , but it's the best available.