DHL payment for import duty to canada

[mlafond_638]

Hello everyone,

Small question one of my order is currently block by DHL because waiting the payment for the customs duty. I'm the buyer and I did not receive an email for the payment.

It is with the "ebay international shipping".

Do I need to do something or ebay will deal with it ?

Thanks !

"DUTY/TAX ASSESSED FOR PACKAGE, AWAITING PAYMENT. PLEASE CHECK YOUR EMAIL FOR PAYMENT OPTIONS."

[reallynicestamps · Accepted solution]

EBay can't do anything about it if you don't tell them you have a problem.

The phone reps have a terrible reputation for getting you off the phone as soon as possible even if that means giving you the advice you want to hear instead of the advice you need to have.

Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.


https://www.facebook.com/ebay— Message button in upper right on landing page.
#204760888466
https://www.instagram.com/ebayforsellers/


https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851 -> Automated Assistant, type AGENT -> enter. You will then get more options.

The social media Chat accounts are covered by trained eBay employees with some authority.
And you get a transcript so you can compare what you heard with what you were told.

But First:

Does the original invoice mention the Canadian duty and sales taxes as part of your payment?
This is something eBay needs to know.

DHL seems* to be double charging import fees.

* "seems" because the reports have been a lot more emotional than factual.

[pjcdn2005]

Unless you prepaid tax and duty,  DHL is collecting it from you no although its odd that you haven't  received an email with the info.  If I were you I would first try to contact DHL.  Hopefully if you give them the tracking number they will be able to help you.