Global shipping program is such a joke. (and DHL)

Besides it being a total ripoff but we all know that already.  Normally they ship via snail mail from the global shipping center but this time they decided to use DHL for some reason who left the parcel in my apartment lobby.  Which of course is gone now.  /rant

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Global shipping program is such a joke. (and DHL)

marnotom!
Community Member

Sorry your package appears to have gone AWOL.  But keep in mind that DHL is a shipping company.  A human being left your item in your apartment building's lobby, not a company.  It may be that because they're not accustomed to making residential deliveries, the human being had to make a human judgment call and made a human error.

 

I suspect that the Global Shipping Center is using more alternatives to the freight-Canada Post combo because of a backlog at the Canada Post Gateway Facility in Mississauga.  There have been a few posts recently expressing concern about GSP-forwarded items with tracking dead-ending in Kentucky or at customs and I suspect those items are waiting to be processed in Mississauga.

 

How do you know your item made it to your apartment lobby if it's not there, though?

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Global shipping program is such a joke. (and DHL)

Have you called DHL and complained?

Have you asked the apartment superintendent about the disappearing package? If yours disappeared, other tenants may have the same complaint. What does the superintendent/landlord intend to do about the "porch pirate"?

Have you put in a police report about the missing shipment? Is it worth making a claim on your tenant's insurance?

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