Help, we bought an expensive vinyl record. Marked as New and it skips

[kripit_95]

Hello, we have purchased several records over eBay. Most recently we purchased a very expensive vinyl record. We received it and it skips. It was marked as NEW. The buyer is saying there is nothing he can do as it is a manufacturers defect.

Any thoughts on our recourse?

Thank you!

[flipistics]

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@kripit_95 wrote:
Hello, we have purchased several records over eBay. Most recently we purchased a very expensive vinyl record. We received it and it skips. It was marked as NEW. The buyer is saying there is nothing he can do as it is a manufacturers defect.

Any thoughts on our recourse?

Thank you!

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Open a return for whatever reason now corresponds to the item being defective / faulty. While it's probably not the seller's fault, consumer protection laws give the buyer certain rights. It's (unfortunately) a risk sellers take when listing items that are sealed. Sometimes they simply don't work.

Heck, a number of years ago I bought a DVD from Future Shop off the shelf, new, sealed with all the security strips intact. It was missing one of the discs. It happens.

[reallynicestamps]

It may well be.

But since the "manufacturer's defect" was not mentioned in the Description, what we have here is a straightforward Not As Described claim.

Make the Claim from Your Purchases page.

The seller will be required to send you a Return Shipping Label.

When they have the record back, you will be refunded.

A few notes.

This is a Money Back Guarantee. You don't want a replacement.

Not only would that run beyond the 30 day MBG deadline, but there is no reason to think that the replacement would be better.

If the seller is not in Canada, they can buy a Canada Post RSL through Shippo or through pirateship.

Sellers can have a No Returns policy, and abandon the shipped goods, but they cannot have a No Refunds policy.

[mrdutch1001]

" It was marked as NEW." Was it a factory sealed vinyl?... or did the seller list as new, even though it may have been opened/played...You should be able to tell from the photos if the record was sealed or not...

One must also keep in mind that not all vinyl record players are created equal....Higher end/exceptional quality players generally will not skip/reveal static and/or noise in the same fashion as cheap players...Often a record will play extremely well on one player and will play poorly on another player...

[intimewithmusic]

   TIP: Record skips are caused by (a) static (b) a record defect (c) debris on the record or on the playback equipment (d) turntable setups (e) the environment IE: vibrating shaky table or floor etc.

If a record skips first rule out the 4 possibilities that are NOT causing the skip.  

[intimewithmusic]

"Often a record will play extremely well on one player and will play poorly on another player..."

That is such a good point!     Remember the K-Tel and the Ronco compilation records? Some are worth good money. They would play once or twice before starting to skip. It always seemed to skip during a Monkees song... "I'm gonna buy me a dog, a dog.

I'm gonna buy me a dog, a dog, a dog, a dog, a dog " " "       Ha ha...

They would squish 20 songs into microgrooves on cheap thin vinyl. The needle would sort of float over them until someone walked past the record player when all heck would break loose. Ha ha.

Tthis ones less than 10 bucks, not a winner but you can see the issue with the crammed in songs.

[lotzofuniquegoodies]

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@intimewithmusic wrote:

   TIP: Record skips are caused by (a) static (b) a record defect (c) debris on the record or on the playback equipment (d) turntable setups (e) the environment IE: vibrating shaky table or floor etc.

If a record skips first rule out the 4 possibilities that are NOT causing the skip.  

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@kripit_95 

@intimewithmusic 

Re: E

Sometimes you can solve a skip by replacing needle or adjust weight on arm....both up or down. Depending on how deep the scratch is. Why I love my linear tracking turntable when it cooperates. Best stereo investment I ever made. I can play on my linear tracking, barely a whimper. Play on pivoting arm and any  minor scratch gets picked up immediately. 

Side note: Even tinkering with treble/midrange settings on amp can make any minor scratches seem not as bad.

Not recommended:

[mrdutch1001]

Have had many a record turntable/stereo system over the decades, that has been utilized for my many thousands of LPs collection; and now that I am down to a couple of hundred LPs, I still use an old but favorite Technics Linear tracking turntable that is attached to a Sony Stereo system.

[intimewithmusic]

I've never had anything amazing.  Mostly Duals.  I keep an old Dual 1214 around because it works fine and plays 78s. My go-to is an Akai Direct Drive that always seems to play/sound great.

eBays Grading system makes me cringe.  I wish they would take Vinyl out of books and Magazines. Here is the description of "NEW".  

New

A brand-new, unused, unopened, undamaged item (including handmade items). See the seller's listing for full details.

The international releases from Trinidad and the like were usually very thin vinyl. Chances are a 40 year old record still sealed might have temperature stress issues.

When I moved to Kelowna I put my stuff in a storage unit.  The rear wall had a sign "To prevent freezing do not store anything within 1 foot of this wall" .  In the summer it often climbed to over 40 degrees in there. Having so many records compressed together seemed to have helped me.