Please allow us to filter out sellers who use GSP

[thje0218_rdewjxi1]

GSP seems to be one of the worst things I have encountered buying goods online.

the only thing it seems to offer (from a Canadian viewpoint) is delayed package, opened package and higher shipping/duty on some items... it also seems like its an environmental disaster with the extra shipping required for it. 

get rid of this for people who buy on eBay.CA or at least let us filter out sellers who elect to use this **bleep**.

[latique101]

Just a matter of interest: How Does the label that shows Pitney Bowes and Ebay  get on the package? Who and where? Obviously, it is applied locally.

And you are inferring that PB does not take responsibility for the USPS leg of the tortuous journey? The GSP starts in KY? So if the pkg is damaged or lost on the first leg, who is responsible? Come to think of it, if it is damaged in the last leg, who is responsible? The public needs to know!

[femmefan1946]

Pitney Bowes is a big company.

They started in business by selling postage meters and slightly cheaper postage to businesses starting around 1920.

https://en.wikipedia.org/wiki/Pitney_Bowes

Your seller used a postage meter -- at his own place of business or possibly at his employer's- to make a USPS shipping label.

All PB did was sell the postage-- just as many convenience stores sell packets of stamps, or    as Shippo and Paypal do here on eBay.

USPS then delivered the purchase to Erlanger KY.

Coincidentally, PB runs the GSP for eBay.

if the pkg is damaged or lost on the first leg, who is responsible?

USPS is responsible to the seller who sub-contracted delivery to the GSP plant.

The seller is responsible to the buyer.

if it is damaged in the last leg, who is responsible?

Pitney Bowes who subcontracted delivery to Canada Post. Canada Post is responsible to their employer (for this sub-contract) Pitney Bowes.

PB is responsible to the buyer.

In either case, the buyer files a Dispute with eBay stating that the shipping was done through the GSP.

When a damaged parcel is recieved by GSP, it is very likely that the problem will be addressed there, since PB/GSP would not want to accept responsiblity when they were not at fault.

This question comes up fairly often, in Real Life, and is generally solved quickly by the robots in the Resolution Centre, although human GSP specialists may also get involved from time to time.

[slaneyenterprises]

Anyone who thinks ebay isn't opening & repackaging the packages has obviously never bought anything that's gone through the GSP. NO domestic shipment is going to have anything attached to the outter package saying what's in it. If you're on any US groups they never mention this either. The whole program is a scam for ebay to make money & for sketchy sellers to pass the blame to someone else

[femmefan1946]

Or we could use common sense.

The minimum wage in Kentucky is $7.25 an hour.

If it takes 5 minutes to open, inspect, record contents, and repack a parcel at the Erlanger plant, each worker is paid 60 cents for each of the thousands of parcels entering and leaving the plant every day.

The company pays out more than that because of mandatory benefits, like social security and other overhead costs.

Each worker is working about 420 minutes (because lunch and breaks) which means he can only handle 84 packages a day.

How many workers would the plant need to handle, say 10,000 parcels daily? 20,000?

It's more likely that the time to assess and repack would be 15 minutes, but I wanted to be conservative .

[ant1975]

I know this is old, but the affront of sellers, who choose to use this simply because of laziness and its also a **bleep** fine way of washing your hands with the sale, angers me no end.

I've had parcels ripped open and arrive with missing parts when i used this service and it left me having to give money back and a load of unnecessary stress.

You HAVE A RESPONSIBILITY as a seller, as much as the buyer does to deal in a fair manner. Using GSP to wash your hands of responsibility, then defending it - well my advice is to stay away from these people, they do not deserve your business.

Its a **bleep** shame, I really enjoyed buying from the States but nearly every seller uses this now through cowardice. I've seen GSP stick duty on books and stickers of low value. Its totally wrong.

Rant over.

[marnotom!]

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@ant1975 wrote:

I've had parcels ripped open and arrive with missing parts when i used this service and it left me having to give money back and a load of unnecessary stress.

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That's odd.  If the damage to the item occurred on the GSP's watch, the seller shouldn't be out of pocket for the damage.  Something must have gone awry when the buyers filed their claims with eBay.  Or did the buyers take this up directly with you instead of eBay and the GSP?

A propos of nothing, while not my wife's Doctor, she does have a soft spot for the sixth, whom I assume is "who" is in your profile picture.