eBay

kalvin@ebay.com · ‎09-26-2013

Do you have questions about the Global Shipping Program? Please post here & I'll do my best to track those answers down for you!

If you have any comments about the program, use this forum instead.

Thanks,

~Kalvin
eBay.ca Community Manager

kalvin@ebay.com

splatter*girl · ‎02-18-2014

I encountered a listing like this very recently and first when I wanted to ask seller a question it didn't even appear there, but looking at sellers inventory there was international customs and whatever under the listing although there was no mention of GSP on the auction site, just the ships to: and lots of countries mentioned.

only when I opened the ask the seller part on my phone did the GSP show up but still not on the auction site.

so sneaky, they really think us buyers are idiots?!?

chimera148 · ‎02-18-2014

Maybe this problem is more common than I realized.

I haven't been looking for eBay purchases much recently and generally avoid looking at GSP items.

The charges on the GSP items don't seem to always be shown upfront, anyways.

It's too bad some buyers have come here after a purchase and taken flak for not seeing the charges on the listing, if they were looking at these kinds of listings.

So much for a good shopping experience.

marnotom! · ‎02-18-2014

@chimera148 wrote:

Don't the questions for sellers for GSP items also have questions about "import charges"?

Anyway, I had a look-see at the listing on the .com site. I put it in my cart. There was no change in the shipping rate. I started to go through checkout but was told that as there was no shipping rate stated, I couldn't pay for the item.

chimera148 · ‎02-19-2014

On other GSP listings there is an explanation of "import charges" in the 'Ask a question", not on this listing though.

Shipping charges of US10.82 are shown when viewed in the "Watch list". Probably not accurate though, if it's like other GSP listings.

Below is the item from a search using the "List view".

Haven't seen any import charges shown anywhere.

Did you try clicking on the "Commit to buy" button? Maybe more charges would show up then.

marnotom! · ‎02-19-2014

@chimera148 wrote:

On other GSP listings there is an explanation of "import charges" in the 'Ask a question", not on this listing though.
Shipping charges of US10.82 are shown when viewed in the "Watch list". Probably not accurate though, if it's like other GSP listings.
Below is the item from a search using the "List view".
Haven't seen any import charges shown anywhere.
Did you try clicking on the "Commit to buy" button? Maybe more charges would show up then.

As I said, after adding the item to my cart, I tried purchasing it. The next page had an "invoice" (with no shipping cost), but I was told I was unable to purchase the item because there was no shipping cost to my location. The button to click had been disabled.

chimera148 · ‎02-19-2014

Yes, my watch list shows a shipping charge, only place it's mentioned so far.

But maybe it shows up when a potential buyer clicks on the "Commit to buy" button. I don't know if you could back out though.

Another messed up listing it seems.

Maybe Bennett will be able to explain the problem.

marnotom! · ‎02-19-2014

Okay, I'm feeling reckless. I hit "commit to buy" and I didn't get a shipping charge when I was sent to the payment page.

I did add it to my "watch" list first, and the $10.82 shipping charge showed up for me as well, by the way.

marnotom! · ‎02-19-2014

chimera148 · ‎02-19-2014

Interesting,

With pieces of information about the item spread over various pages I wondered if it might all be shown when hitting the " Commit to buy" button, or if it was when the listing was first submitted. reckless :}

splattii · ‎02-19-2014

In Canada you can dispute Customs/Duty charges by sending the still sealed package back to customs for a re-evaluation. Many people don't realize this, but since there is a customs office 20 minutes from my home, it's easy for me to do as shipping is quick. They will then give you a detailed letter as to why the package was charged or not since you are disputing their claim. It can take up to 30 days, but for the most part it takes 15-20.

ainsilie · ‎02-19-2014

What is or are the restrictions on a vintage Briggs & Stratton carburetor that prevents them from being shipped to Canada? I have purchased carburetors before the GSP came into being and had no problem. Now with the GSP the carburetors are shown as exception and the item is restricted. The items are being stop in the shipping centre in Kentucky.

Considering that Briggs & Stratton have been shipping carburetors the world over for about 100 years , why is there a restriction now?

marnotom! · ‎02-19-2014

@splattii wrote:

In Canada you can dispute Customs/Duty charges by sending the still sealed package back to customs for a re-evaluation. Many people don't realize this, but since there is a customs office 20 minutes from my home, it's easy for me to do as shipping is quick. They will then give you a detailed letter as to why the package was charged or not since you are disputing their claim. It can take up to 30 days, but for the most part it takes 15-20.

I think that just applies to a shipment sent in the mail.

http://www.cbsa-asfc.gc.ca/import/postal-postale/dispute-contestation-eng.html

Packages sent through the GSP seem to be transported between the Global Shipping Centre and the Canadian delivery hub as part of a larger freight shipment, and thus arrive at their final destination without customs documentation on them. I don't know how on earth you'd be able to refuse one and have it returned to Canada Border Services for reassessement.

Are you sure your seller sent this item through the Global Shipping Program and not directly to you? Some sellers get a bit confused about what they're supposed to do with an item sold through the GSP.

ainsilie · ‎02-19-2014

kalvin@ebay.com wrote:
Do you have questions about the Global Shipping Program? Please post here & I'll do my best to track those answers down for you!

If you have any comments about the program, use this forum instead.

Thanks,

What is or are the restrictions on a vintage Briggs & Stratton carburetor that prevents them from being shipped to Canada? I have purchased carburetors before the GSP came into being and had no problem. Now with the GSP the carburetors are shown as exception and the item is restricted. The items are being stop in the shipping centre in Kentucky.

Considering that Briggs & Stratton have been shipping carburetors the world over for about 100 years , why is there a restriction now?

bennett4612 · ‎02-19-2014

Hi ainsilie.

Hmmm, not sure why carburetors are restricted specifically. I will check on this and post back.

In the meantime here is the full rundown on "Prohibited Items" with the GSP:

http://pages.ebay.com/help/sell/shipping-globally.html#restricted

Stay tuned ....

---Bennett

marnotom! · ‎02-19-2014

@chimera148 wrote:

Interesting,
With pieces of information about the item spread over various pages I wondered if it might all be shown when hitting the " Commit to buy" button, or if it was when the listing was first submitted.

Seller was kind enough to send a cancellation request when I explained my nefarious motives, but I don't think he realizes that he's enrolled in the Global Shipping Program as in his message back to me he referred to non-US buyers asking for a shipping quote before buying/bidding. I sent him a screenshot of another of his listings that clearly had the GSP on it, so we'll see if and how he reacts to this bit of news.

acegordon01 · ‎02-19-2014

I have no idea about the Global shipping program? How does this work?

dibidyjibidy · ‎02-20-2014

I was charged about 25$ in shipping by the seller, plus about $45 in customs from Pitney Bowles (?) for an item from an American seller. The problem is, the item that I bought was made in the USA and under NAFTA there should not be customs charges.

Can someone explain the logic behind the charges?

Thanks.