Seller Won't Pay Return Shipping

[je28151]

I bought an item that was misleading in the description but used the didn't like it for the return reason at the time as I didn't think this far ahead and didn't know that I would have to choose "description was misleading" as the return reason to be able to get the pre-paid return label. Seller's return policy on the listing says that seller pays for return shipping. I already sent the item back and the seller has recieved it. I only got the item purchase price refunded, seller is refusing to reimburse the  return shipping charges I paid. Seller was always avoiding the my questions of them paying me back for the return shipping.  The reason I paid for the shipping myself was because the seller didnt give me a pre-paid shipping label. But now they are not giving me money back for the return shipping.

I tried getting 'ebay to step in', however it is not working. I can't get a hold an agent either by chat or phone. I cant get an appeal since ebay says the return has already been closed since the refund was issued. I'm in Canada. I checked an old post and appartently, Canada doesnt have an ebay hotline.  I dont have facebook or twitter. How do I get ebay to intervene? I already tried to ebay chat bot and the ebay contact us and neither are letting me contact ebay.

Please help. Thank you in advance.

[reallynicestamps]

You made a mistake (two actually) and the seller is not required to refund the shipping you paid.

As you now know, when the Claim is Not As Described, that is the seller's problem and they pay the shipping.

When the Claim is Buyer Remorse, which you chose, that is the buyer's problem and they pay the shipping.

You can try opening a Facebook account for the one day or so then closing it when you no longer want it.

The clerks assigned to Facebook do seem to be the most responsive but there is also an eBay Chat.


https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851 -> Automated Assistant, type AGENT -> enter. You will then get more options.


The social media Chat accounts are covered by trained eBay employees with some authority.
And you get a transcript so you can compare what you heard with what you were told.
 


https://www.facebook.com/eBayForBusiness/ — Message button in upper right on landing page.

https://twitter.com/askebay?lang=en