There really isn't anything "new" as in no longer able to request a refund unless there is something particular about your transaction. What you have not revealed is the date you paid and the method used (echecks can take 2 weeks to clear, whereas credit card funds are instant). That can make a difference in the delivery time.
But getting to it, if you use the RESOLUTION CENTER link at the bottom of the page,
If you click it you should be asked to start the process, then click continue,
The next page asks you to pick the item. Click the one that has not arrived.
Are you able to get this far? Is your item here? Because after you pick it, you should see one of 3 messages. Either the delivery time is still running and you need to wait, so if this is the message you do nothing.
Or this one but you were looking for this option and it is not there.
What do you see instead? Do you get the message saying the time has passed? All that means is you now have to go to PayPal. Either that or your credit card. Did you get the "time's up" message?
Or is the item not available at all? If it is not there anywhere at all and nowhere to be seen, it could be that the item has been pulled and the seller removed from eBay. You can still get your money back however. If you have a PayPal account go there, that would be easiest. Or again, your cc company.
You might want to call eBay and tell them about it, because even a listing that has been pulled should still be available so you can get a refund, although I think the whole lot gets removed along with the seller.
Use the CONTACT link at the bottom of these Resolution Center pages and phone to find out. It's a free call, you just have to put the time into it. No one here can give you your money. We are all just other users trying to help each other out. You may as well let eBay know you are not happy.
