eBay

john_koenig99 · ‎01-15-2025

So I have this order from the US, processed and paid for on Dec 24. It arrived within a week to the shipping hub, as it shows in the screenshot. But it was only officially "received" one week later, when it says that "all inspections passed". Since then, nothing. Just over one week sitting there at the hub, with no update as to when they're going to ship it to me.

Meanwhile, I've placed and received orders from France and Thailand, both placed after this one, both received already.

The worst part is, it's pointless to contact for help. I've had done that for previous orders that were stuck at the hub, and no one from ebay seemed to be able to find out what's going on in there.

mrdutch1001 · ‎01-15-2025

The eIS program Is a USA Seller shipping feature and designed to aid US sellers and is NOT for the benefit of the buyer. Why is it that Canadian buyers feel so entitled to "benefits" from this eIS system? >>> It is because Canadian buyers do NOT understand the concept behind the program. The program was set up as a shipping feature for SELLERS! The program was set up to make shipping easier for the seller and to remove much of the burden of shipping and provides much protection for the SELLER! as per:

eBay International Shipping | Seller Center

marnotom! · ‎01-15-2025

Last I checked, eIS items had an estimated transit time of three to four weeks to Canada. Unless the item is late at this point, is there really any reason to be following the tracking so closely? What happens or doesn't happen between the time the item is sent off and the date range the item is due to arrive is irrelevant most of the time.

Tracking gives us the illusion of control over the shipment, and we tend to get frustrated when we find out that we really don't have that control.

reallynicestamps · ‎01-15-2025

What is the last estimated date for delivery that eBay gave you?

If that date has passed, open an Item Not Received claim with eBay.

If eIS (not the seller) cannot prove delivery, you will be refunded by eIS.

Bonus- eIS doesn't want to have your purchase and if it is on its way into Canada, you will receive it, late, but eIS does not want to be paid.

Note: "when it says that "all inspections passed". " probably means Canadian customs. Given the dates, there was probably some delay with low personnel.

Paid Dec 24 wouldn't go into the mail stream until the 27th. And the 31st, 1st and 2nd were pretty unlikely to be swift moving either. As you say, it took a whole week to get to the eIS plant. I'm not saying it's good, but it's understandable if you own a calendar.

john_koenig99 · ‎01-15-2025

@reallynicestamps wrote:
Paid Dec 24 wouldn't go into the mail stream until the 27th. And the 31st, 1st and 2nd were pretty unlikely to be swift moving either. As you say, it took a whole week to get to the eIS plant. I'm not saying it's good, but it's understandable if you own a calendar.

I was expecting a faster movement, considering there's no Boxing Day holiday in the US. And now it's been over a week, with no updates.

The early delivery estimate is passed now. I'll have to see if it gets here before the latest one, or not.