USPS delivered my package to some guy in the US?

[kr0925]

So I got something shipping from the US to Canada, latest update was just a few minutes ago. USPS texted me saying that someone in Glendale Heights, Illinois picked up my package from the post office. Is this right?? How could they have messed up that badly

[marnotom!]

@bookbug82, a good third-party site to use for shipments where multiple carriers are used is Parcelsapp.  Sometimes, it's able to tie together the various tracking numbers used in these shipments better than eBay's system can and may also show tracking events or tracking numbers that eBay's system doesn't.  It's worth a shot in instances where the tracking appears to have dead-ended in Glendale Heights.

[bookbug82]

Thanks, I'll check that one out. I've used Universal Parcel Tracking, and that usually does the trick but it didn't do it for this last shipment. I think contacting Ebay was the right move as 24 hours later a tracking number was sent to me; My parcel landed at Glendale Heights in the evening hours of *July 3* so I'm certain that the fact that one of the most imp national holidays of the year there the following day somehow impacted the 10-12 delay without any movement. 

[marnotom!]

I suspect a lot of things have an impact on the movement of items through the Glendale Heights hub, @bookbug82, such as weekends, holidays, if there were too many workers going to the latest Cubs game, and the position of the moon.  🤪

Now that you should have two--maybe three--tracking numbers in your **bleep**nal [edit: "quiver" 🙄] you might want to use them all on Parcelsapp to see if they're linked in any way.  And then forget about using them until a few days before your ability to file a claim for an undelivered item through the Money Back Guarantee program expires.  😁

[shrinerjoe]

I am dealing with the same issue same post office i Glendale Heights today.

[femmefan1946]

@shrinerjoe

Please read the responses before posting.

Your answer was on the first of seven pages of posts, and repeated at least once on each page.

Glendale Heights is the eIS plant.

The shipment is on its way.

It will change carriers there.

It is on its way.

Mark the last estimated delivery date on your calendar and have a nice cup of tea.

[srisethu0]

Delivered, Left with Individual. Your item was delivered to an individual at the address at 1:31 pm on April 29, 2024 in GLENDALE HEIGHTS, IL 60139.

[srisethu0]

If good parcels who ordered at low price in ebay, it is taken by a individual?
The same will be resell by eBay at good price.
I want exact position of my parcel, if money refunded the problem will not solved.

What is the root cause of a missing item.
Ebay should give a proper explanation for missing a parcel.

If ebay keep quiet, they also involved in the scam

[marnotom!]

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@srisethu0 wrote:

I want exact position of my parcel, if money refunded the problem will not solved.

---

If you're waiting for an item that was delivered to the Glendale Heights hub at the end of April, you've more than likely lost your chance to get a refund through eBay anyway as I suspect that it's more than thirty days since the last estimated date of delivery for the item, right?

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@srisethu0 wrote:

What is the root cause of a missing item.

---

I don't think there's a "root cause".  There seems to be many reasons why items stop getting scan information after reaching the eBay International Shipping hub.  Theft could be a possibility, as well as the item not qualifying for handling through the program.  Another possibility is the seller not preparing the item with enough information for the hub to prepare customs documentation for it.

There's links to the eBay International Shipping terms and conditions for buyers on every listing where eIS is featured as the forwarding/shipping method to Canada.  Buyers accept those terms when they purchase an item where eIS is the forwarding agent.  Take a moment to scan through those terms, particularly the sections on undeliverable items, if you haven't done so already.

Sorry this has happened to you, but you may have shot yourself in the foot with your insistence on receiving the item rather than receiving a refund.  I hope you used a credit card with your payment, at least, as you may have some recourse for a refund through your credit card issuer.

[med_ca]

I'm in Canada and I'm experiencing the same issue with two items. Did anyone get lucky and get their item delivered, or has it gone missing? It has been three weeks with no update on the tracking, and it is stuck at Glendale. Please let me know your experience. What is the average wait time that people experience? Then I shall say the package is missing. 

eBay team, if you're reading these comments you have big problem with this hub and it needs to be fixed. 

[reallynicestamps]

@ srisethu0

Your answer is on the first page of this thread and at least once on every page since.

@med_ca 

Has the last estimated date for delivery passed?

If so, open an Item Not Received claim and state that this is an eIS delivery.

If the parcel arrives after the refund eIS does not want it back, and the seller was not affected by the refund.

[ch247.ca.47mu17oq6q]

I guess ebay really needs to improve shipping... international

[marnotom!]

The eBay International Shipping service started out well enough, @ch247.ca.47mu17oq6q.  The problems that have developed have likely been due to changes made in the name of cost-cutting and efficiency.  The fact that there seem to be sellers out there who still don't understand eIS or how to use it to its best advantage doesn't seem to help matters.

[lotzofuniquegoodies]

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@marnotom! wrote:

The eBay International Shipping service started out well enough, @ch247.ca.47mu17oq6q.  The problems that have developed have likely been due to changes made in the name of cost-cutting and efficiency.  The fact that there seem to be sellers out there who still don't understand eIS or how to use it to its best advantage doesn't seem to help matters.

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@marnotom! 

Gratefully the post about having this issue addressed by someone officially from eBay did get a thumbs up so guess that is a win!!  😒

https://community.ebay.ca/t5/Buyer-Central/Asendia-UniUni-are-HORRIBLE-for-Canadians-buying-in-the-U...

The whole mess is loaded with issues from start to finish!!!

[hommer.bart]

all that means is that it has been processed and picked up by a courier to its next destination usually customs 

[terl_175]

I have multiple packages stuck there since October 2024. Can't get any update.

[mrdutch1001]

Any packages being forwarded to Canada that would normally have been transferred to and picked up by Canada Post would have been halted and with held during the CP postal disruption...it is at those larger sortation facilities were there are still backlogs of mail....

[femmefan1946]

@terl_175 

What is the last estimated date for delivery? Has that date passed?

If it has you have 30 days from that date to open an Item Not Received claim (INR) with eBay.

Because of the strike, both Canada Post and many couriers were not able to make deliveries and eBay extended the arrival dates.

Mention in the Claim that the seller used eIS and the parcel was accepted by them (do NOT use the word 'delivered' because the robots are stupid) on Oct 30 or whatever.

If eIS cannot prove Delivery (not forwarding, delivery) you will be refunded by eIS.

This has nothing to do with your seller, whose responsibility ended when the eIS worker accepted the shipment.

This is part of eBay's Money Back Guarantee.

If the 30 day deadline has passed, go to the credit card you really paid with and open a chargeback. Again, say that this was an eIS shipment, because the chargeback will be processed by eBay.

If you don't mention eIS, the seller, who did nothing wrong, will lose your payment not eIS who are responsible.

EIS does not want the item. It may show up, late, on your doorstep,  after the refund. You need do nothing about this.