eBay

maximus7001 · ‎08-14-2022

Bought an ebay item from a seller in NB. It cost $85 CAD with free shipping to Winnipeg. Item arrived I got a pickup card at my door. So I go to pick it up and it was shipped COD (collect on delivery) which is $36.47 CAD to collect my item which I imagine is what the idiot paid to ship the item. I said no way. This is not customs or duty.

Canada post states the following on their website:

We’ll deem the item undeliverable and return it to the shipper if:

We can’t find the addressee
The addressee fails or refuses to pay the COD amount

Now what do I do about this?

I did notice in the seller's older feedback that he has a habit of doing this.

femmefan1946 · ‎08-14-2022

Holey moley!

I'd start by Reporting them to eBay using the social media.

 https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851 -> Automated Assistant, type AGENT -> enter. You will then get more options.  https://www.facebook.com/eBayForBusiness/ — Message button in upper right on landing page.
https://twitter.com/askebay?lang=en
 

WARNING!

If a parcel is Refused, eBay looks at it as Undeliverable.

And sellers are not required to refund a single penny on an Undeliverable transaction.

https://www.ebay.ca/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?....

I believe you have seven days to pick up a parcel, so act fast.

 https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851 -> Automated Assistant, type AGENT -> enter. You will then get more options.  https://www.facebook.com/eBayForBusiness/ — Message button in upper right on landing page.
https://twitter.com/askebay?lang=en
 

which I imagine is what the idiot paid to ship the item.

No.

It's the cost of shipping PLUS a COD fee paid by the buyer.

He didn't pay a cent.

pjcdn2005 · ‎08-15-2022

You can refuse the parcel since there was not supposed to be a COD charge but if you go that route it's best to contact customer service through social media about it. Normally if a parcel shows that the parcel was refused, that buyer isn't protected by the mbg since delivery was available. But an added COD charge would be an exception to that rule. The buyer isn't required to pay more.

But I would first contact the seller in case there was a mistake. They may be willing to send you that money through PP.

.

fergua3 · ‎08-22-2022

This is an interesting case. Almost sounds like it could be some kind of scam.

Did you contact the seller and ask why there was a COD charge? I'd like to know the explanantion.

You need to move fast on this to keep Ebays Money Back Gaurantee valid. If Ebay won't help then go to your payment provider (eg Paypal, Credit Card) and tell them the story. Credit Card providers are especially forgiving and will most likely refund you.

After resolution, be sure to leave negative feedback for the seller if he/she hasn't been helfpful. Bad sellers make it harder for everyone and need to be flushed out.

reallynicestamps · ‎08-22-2022

  https://www.facebook.com/eBayForBusiness/ — Message button in upper right on landing page.
https://twitter.com/askebay?lang=en
https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851 -> Automated Assistant, type AGENT -> enter. You will then get more options.
 

You need to have this situation on record with eBay and these social media accounts are covered by eBay employees and you get a transcript of the Chat.

Avoid the phones on this.

maximus7001 · ‎08-22-2022

Thanks for all the replies.

It would seem that ebay is not yet ready for this type of scam. They will not do anything about it at all. I have contacted them 7 times on this matter. Paypal also has no mechanism to deal with this scam either and after contacting them 4 times I have given up on paypal's ability to deal with this "new" type of scam.

Fortunately my credit card is willing to do a partial chargeback for the full COD amout of $36.47 CAD at the post office. So instead of loosing my $85 with no recourse I am on my way to pay the post office and pick up my item.

marnotom! · ‎08-22-2022

It will be interesting to see how PayPal handles a chargeback of this nature. Please keep us posted.

pjcdn2005 · ‎08-22-2022

PayPal doesn't handle or decide on chargebacks for eBay purchases. The chargeback will go through Managed Payments but ultimately the cc company will make the decision on whether the buyer will be refunded. If they rule in favor of the buyer then eBay will either take the money from the seller or cover the amount for the seller.

marnotom! · ‎08-22-2022

Point taken about MP’s involvement rather than PayPal’s, but my curiosity is over the fact that the chargeback is for monies that weren’t part of the transaction on record and (as the OP found) this dispute doesn’t fit into the usual slots for online transactions, as far as I know.

marnotom! · ‎08-23-2022

The overriding point that I didn’t consider until now is that the COD charge wasn’t even levied by the seller, so I don’t know if the credit card issuer can pursue the seller for a charge levied by Canada Post. This all sounds extremely complicated. I do hope this works out for the OP, but the logistics seem mind-boggling 😬

pjcdn2005 · ‎08-23-2022

I agree. It will be interesting to see what the cc company does.

I have read about this happening in the US and it's my understanding that if the buyer has proof that COD was required and then refuses the parcel, the buyer is still covered under the mbg. But in this case it sounds as if the buyer paid the amount owed and since eBay doesn't cover amounts not originally part of the transaction, there is nothing that eBay can do after the fact.

It's easy for me to make suggestions at this point but in a case like this, I would probably try and collect the amount from the seller before I paid the extra amount. If they did not pay me, then I would refuse the parcel and contact eBay FB explaining that I was going to open an inr and why. Since I haven't done this myself, I don't know for sure if it would work but in theory, it should.

fergua3 · ‎08-23-2022

Well this situation needs to be addressed by Ebay pronto, or soon there will be videos on Youtube informing sellers how to pull off this scam.

clemowbooks · ‎08-23-2022

elizabeth@ebay

devon@ebay

But I would think that since the COD charge is from the PO, that a chargeback on the card would be to Canada Post, which is not fair since they did their job.

maximus7001 · ‎08-23-2022

Ok picked up the item and got it in the truck and it is on the ground now and driving. Took the rental truck back today. There really was no way to go without that part and to try to get it anywhere else had to come new from usa for $675 with shipping that would take another 2 to 3 weeks.

Tomorrow when I have some time I will get on the phone with the credit card company and get that $36.47 back, not from Canada Post.

devon@ebay · ‎08-24-2022

@clemowbooks wrote:

elizabeth@ebay

devon@ebay

But I would think that since the COD charge is from the PO, that a chargeback on the card would be to Canada Post, which is not fair since they did their job.

Hi @clemowbooks! When it comes to shipping methods that are being used by sellers, if a buyer is refusing to accept delivery of the package but there is proof of sucessful delivery that would not be covered by our MBG policy as seen here. The buyer would have to work with the seller for any refunds on shipping if they do not want to open a return case with the item itself and keep it.

pjcdn2005 · ‎08-24-2022

devon@ebay

To clarify for others that may read this, the original post was about a seller sending the package COD. If the COD amount was for postage owed, that is the one situation when the buyer is allowed to refuse the package and still be covered by the mbg.

https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy...

The buyer refused delivery of the item

Covered: